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Jackpotjoy Player Reviews
SUE JENKINS from WESTON-SUPER-MARE said:
 | I have been a Jackpotjoy member for about 6 years now and its like an old friend to me. We have had some ups and downs over the years as with any kind of website, but we always remain friends. I joined JPJ when I got divorced; a few girls at work had recommended the site as I have 3 small children and couldn't afford a sitter to go out and socialise. I understand other players frustrations with games, however after a call with their support team they reassured me that they work very hard to fix bugs, their games aren't fixed-I was sure that Ray Gunn was taking my money ( I even looked in Google and legally they can't fix games!) and that all they care about is their members. It upsets me to read so many negative comments. I have met some amazing people from the site that have helped me through difficult times and will be friends for life. I may not have had a big big win, but I have won enough to treat myself to washing machine, dishwasher and extra Christmas presents for the kids. I think in comparison to other websites I play, the games are really fun with such a wide variety to choose from. The graphics are great and babs is bundles of fun! They have soooooo many promotions to take part in and was lucky enough to have won some treats in a valentines day one. I can't wait to meet her at the Garden Party they are having.....I hope I get a picture! | ||
| Add Review | Comment On This Review | Date: June 17th, 2011 | |
Actually the Slot Machines CAN be re-configured to play out less, because of the "Codecs" of each of the games, on-line slots usually have favoured paying out times / periods, however they still have to meet the criteria with the R N G and R T P of each site etc. Prior to its re-launch when there was fewer promotions the slots were a joy to play - good days and bad days, but due to all the promotions the money has to come from somewhere so the slots appear to have been re-configured to pay out less! The more promotions on any site the less slot machines seem to pay out. It's a business at the end of the day!
Mr M from Wales
I feel exactly the same. I get fed up of being told to press my F5 button to reload the pages. I have not been able to get any of the free tickets for weeks now as the site just freezes. I used to play regular, but then I noticed that the same names - and 1 name in particular kept winning all the time - in more than 1 room as well. No matter what time of the day or night, this same name appears constantly as winning. The slot games take ages to load, and if you manage to get one of the rare bonus\'s the game freezes and takes ages to load up again. The payouts have gone very low. There is only 1 chat host who has ever been supportive. The rest of the chat hosts are more concerned with chatting to their little army of \"friends\" - hmmm my personal opinion is that a lot of these \"friends\" are actually other hosts from their circle of sites - just a GUT instinct but the names they use are all familiar sounding and the way they poke their noses into other members comments and gang up on other members is terrible.
Betty from Cheshire
MIKE WILLIAMS from LONDON said:
 | I have played on Jackpotjoy quite a lot and have found the site to be full of bugs and very hard to win any money on. I play on the slots most of the time and have now found them freezing up, especially when you win a game with the bonus round. On one occasion I won the bonus round 4 times, but only won £4 and have never won enough to withdraw. They have a new game on the site called Nut n Bolts and it is rubbish. It will eat your money very quickly and leave you feeling like you have been robbed, so in my view I would say this site only cares about taking your money from your bank and not putting any back into it. Everyone who plays these games likes to feel they have had a game, but when your cash goes so quick it leaves you unfulfilled and that's when you have to add money only to lose it again. If you want to play slots, don't play on this site. | ||
| Add Review | Comment On This Review | Date: June 7th, 2011 | |
Update Wenesday 15th June 2011.
Many Thanks to those who have contributed /remarked about Jackpot PLOY .com
Logged in this afternoon for the free game tooks ages to load when it did it wasn't there got re-directed ,eventually got my free game Tikki catch of the day ( C O T D ) seen all the comments from players saying games not loading game Freeze played the free game slow albeit , noticed the chat seen the HOST explaining the site was having "Technical Issues" A G A I N !!!!!, asked the Host when is it ever going to be fixed Hoat said Technical dept is working on it , told him its not fair to players these Technical Issues happening told the HOST its day in day out alomost each time I am in play , Host replied its being sorted ,ask the Host how long he had been at JPJ he replied a few weeks . told him I have been here 4 years and since this site was re-launched theres Technical Issues almost daily , said we the Paying players are getting fed up with these technical Issues being resolved , thankfully I had a number of players supporting me in the chat room !
All this site is nowadays is a Promotion Orientated site / Social Networking site whereby so many players can Play demo Machines and chat away to the friends they have made over the while .
I've not deposited a penny in now in over 3 weeks just playing with the amout I have left in my account on penny slots , JPJ site needs a major investigation then a complete re-fit. Played on another of Gameseys group Site NO Problem with the slots at all !!! but then Paying Players on JPJ are Subsidising all the Free games and Promotions.
keep Well all T Y V M
Mr M
Mr M from Wales
RACHEL from KENT said:
| Same problem with slots as many others. Various games keep freezing on bonus round far too much for my liking. You end up having to speak to customer services and let's be frank, might as well talk to the cat about it. One point I had to ask the customer support advisor if she had fallen asleep, 5 minutes later I got a reply saying, sorry i am having to deal with two other people as well. When I asked why she was not dealing with me one to one I was told that is common practice as they have over 3 million customers - talk about making me feel valued. You would think with that many customers they could afford to hire a few more staff for customer support. Slots hardly pay out at all, and bingo seems to be same names winners popping up...mmmmm Will never get to bottom of it though as as soon as someone even suggests is strange they are hushed by host or at worst blocked. Finally closed my account when realised was probably more joy in depositing my cash down the nearest drain. Had bonus game frozen on my screen for more than 5 days, they even said I may just get my 20p stake back...what a cheek. After numerous promises of call back I told them to stick it. Strange though because they also then shut my husbands account down without his say so...were they worried we were getting a bit close to the truth? Feel like a total mug giving them my hard earned cash,,,never again. | ||
| Add Review | Comment On This Review | Date: June 4th, 2011 | |
Had to comment on your review. Made me laugh when you said you may as well talk to the cat! as I know exactly what you're saying. After reading just a few of the reviews here (including my own) I'm surprised this site is still going. There is definitely something very suspicious about this site, especially the fact that if you mention it, you will get booted from the room and making you feel insignificant when you speak to customer services. Appalling service and like you say, you end up feeling such a mug for spending your money with them
DEB from UK
MR M from WALES said:
| Wow, I did appreciate reading all the comments!, this is a little long, but well worth perusing in my opinion! JPJ was once a very good site, however since the re-launch back in 2010 I like many hundreds noticed the difference. I started off playing slots 2008, then tried out the Bingo. I had a few nice wins to start with initially. In Autumn 2009 I picked up on these regular same name winners night after night week after week. I supported a number of other players one night in the chat room and politely said I am beginning to have some supspicions about the bingo here; I was immediately private chatted by the room host and I expressed my concern about these regular winners. I was warned to keep such opinions to myself only to find myself muted from the chat platforms across the site. I immediately phoned support which was of little or no help. Same name winners winning large amounts of prize monies week in week out, something very unique about these regular winners was there was never or rarely a T Y or TYVM - nothing, zilch. One such person who was winning night after night was even questioned by a player saying is she a JPJ employee or a Robot. I questioned it politely again, got the private box from the room host. I questioned how come she wins loads and never in all the time I see her win has she ever said the polite TY, you hosts are always telling people to be polite and friendly has this regular winner some special dispensation? Only to be muted once more. Again telephoned support stating how come with this "SP" all this money she is winning and never a Thank You. Support replied players are not always playing the game, could have been prebought tickets ! I replied her name is on the room list. I had been silenced and thats that. I even contacted the regulatory authority which at the time was Malta. I eased back for a week to 10 days, played bingo again in Sapphire and Gold rooms and there again "SP" was winning. One player again remarked does she ever say TY Host at the time said probably pre bought. I checked the room list, well yep "SP" was on the list, I just added the red warning exclamation Icon that was on the icon list adding 'huh hummm?? She won a large Full House prize again a few games later, another player remarked wow her again, she never says ThankYou. However on this ocassion she did actually say TY , amazingly. Was how quick the Room Host said there we are she is a real player not a Jackpotjoy Robot? The room hosts response was just a liitle bit too quick for my liking! Since Re-Launch As many here have pointed out Room Hosts appear to be just a little bit too familiar with some players for my liking, and yes I have seen it - people who raise issues are berated by other players without so much of a warning! The person is either muted or left the room of their own volition. Seen it too when hosts have added not entirley professional remarks about such "Issue Raisers", which is surely not in the protocols of their employment contract? The odds on the slots have been reduced so very many have remarked such. Same too for bonus rounds on slots, they're fewer with reduced amounts. Game freeze on bonus rounds "WOW" happened to me 3 times phoned support and was told by them the game played out on their "Secure Server" they also added the win was "Pre Determined" and have I seen so many have a Game Freeze on a Bonus Round of a players respective choice of slot. Slow Reels / Fast Reels / Blurred Reels so many people experiencing the same problems and raising the issue in chat to be told by hosts press F5 clear out your cache n cookies etc log out log back in, I phoned support they declare its my p.c or my internet connection ( I've been clearing out my cache and checking my internet connection each time before logging in for weeks all is working properly) , I asked why is so many getting the same problem ? support says we're not aware that players are ? I reply night after night its happening to various players , and trust me each time I complain my chosen slot seems to play more erratic each time I log in to play, and I am not a slot playing jackpot chaser I stick with mainly two slots ! So many have said the same, I now have a list of 150+ players over a snapshot period of when I am in play over a one week period with these problems that according to support do not exist? One player in chat one night remarked "would JPJ like us to have a certain type of P.C." another had remarked "I wonder what I S P would JPJ prefer us to use" I also have 50+ ScreenCaptures of players calling for help or remarking about their respective choice of slots. A player politely remarked in the open chat room one day (week before last) " an OnLine gaming site that is not working properly is illegal". Didn't see the player for a few days, greeted him when he came back, thanked him for his remarks asked him did he get muted. He replied yeah a mute ban for 48hrs and a warning through the POST! I was a member of the Jackpoyjoy Forum since 2010. Recently added polite responsible responses to peoples topics. Replied to "Lack of Bonuses on Slots"- the topic was immediately closed. Replied to a number of other topics again politely etc , threads vanished after a few days! Started two topics again responsibly and politely with nothing detrimental or derogatory and had quite a few members reply. Have a transcipt from Live Assistance when I complained about the inconsistency of the slots fast/ slow etc. Again they state there is no apparent problem, it's my p.c or internet connection. It goes further stating any problems on site we are made fully aware because Support is in Constant Contact with Room Hosts and wait for it- MEMBERS ! Question here is, is that the players that are little too friendly with Hosts ? Complained so much with no resolve even had a supervisor from support ring me at home with apology etc. Again its my p.c or internet connection. Defragmented my P.C friday afternoon, run a complete system check on my p.c the result was as always all systems up to date and working correctly , opened my P.C Friday evening checked my Internet connection with BT System working correctly! Bought tickets for the May Hooray £13k Supajackpot game. Game started 10 p.m promptly and I see no tickets, but alas half the room couldn't see their tickets either and I tell you was there some very irate players and justifiably so. The chat was so fast you could hardly keep up with it. I immediately phoned support and after some considerable time eventually got through. I politely said I bought tickets fro the supajackpot game and I cant see my tickets I want a full refund. I am fed up of JackpotJoy and its so called secure servers . Is there a problem the lady at support asked. I replied your'e not teling me you don't know after all this time? I thought Support was in constant contact with not only "Hosts" but "MEMBERS" also? What a night. The room host was more concerned with muting players who had SHOUTED in the room. The odds on slots reduced of course they are, although this is strenuously denied. The up coming Garden Party at Ragley Hall in Warwickshire is going to cost somewhere in the region of £50k upwards maybe £100k, the Free bingo since Re-launch alone costs £3,500 weekly, there's the now monthly supajackpots of £13k and the countless other promotions running. What was once a decent enough place is fastly skating towards the thin ice of the lake. It's saturated with promotions, half of which have to be wagered equalised. It's more Promotion Orientated, than being Player Focused. What they need to realise is the Players are Customers, it's the customers that pay their wages. Without Customers you have no Business. I've contacted Watchdog on BBC, I hope others will too. If there is ever an online gaming site that needs to be thoroughly investigated it's got to be this one for the way they have treated their customers - more so and especially over the last year. I tried to access the JPJ Forum yesterday and today. I log in and am told username and password invalid. I wonder why - because I have spoken some truths? Some may say coincidence. Once is a coincidence, two coincidences maybe unusual, three coincidences raises suspicion, any more than that is Blatantly Obvious. Would I recommend Jackpotjoy to anyone from now on - NO NO and thrice NO. It's more JackpotPloy these days! All good wishes and thanks for reading. MR M. | ||
| Add Review | Comment On This Review | Date: May 31st, 2011 | |
Hi Mr M, totally agree with everything you said in your review. I've only been a member for about 3 months. I deposited only once and got the new member bonus of depo £10 play with £30, surprise suprise, didn't win a bean, even when i played at 2.30am in the morning. This site along with Sun bingo (God only knows why they've been voted bingo site of the year) Caesars bingo, Heart bingo, all the same format, and most definitely all the same winners. The chat rooms are full of regulars who I find to be over familiar with the hosts. I've been a member of Gala Bingo for over 5 years and I would never dream of speaking to a host they way half of them address the host. The promos which have changed in the last few weeks are buy tickets or you can't play, what a suprise. This site needs to be investigated - I TOTALLY AGREE WITH THIS. The free games they play through the day are same winners, amazes me how over 1200 players per game, and it's the same names that keep popping up time after time. You;d have to be pretty dense not to notice something fishy after playing on this after a while. I'll stay with Gala, at least I know my way around the site and I have a few little wins. These sites need to be careful, as I have known a few undercover reporters have gone and investigated the sites and reported and written on their findings. And if I hear one more host or cm say that the site isn't fixed etc etc because is monitored by the gaming bodies I'm going to scream. They obviously aren't aware of the complaints that people air and then are told off like naughty school children or muted or their accounts suspended. Do they think we have an unlimited amount of money to spend and lose, I think not. They all need to be regularly monitored by the gaming commission and we as paying customers should be able to read their findings.
Denise B from Cardiff
I am a member of JPJ but don't play bingo so I can;t comment on your observation of regular names appearing as winners, but do agree about the slots. I have won small amounts, withdrawn and then find it impossible to win again, I put in £50 this morning and had virtually 50 zero returns, no bonuses, nothing and its not the first time. I feel disappointed in the web site because I enjoyed it so much. I won't be returning. There are online sites that do offer fair returns, these tend to be in the States as I suppose they are more heavily regulated.
The Hosts all swear the games are fair and the site is audited, but really, how would they know. You would have to be a forensic accountant and computer programmer to know that.
As for the forum chats and the hosts, I don't really read them them so can't comment. I know it's my choice to gamble as it's my choice to go somewhere else.
Anon from London
FYI the Forum has changed address to something else...can't remember what is though lol but that'll be why you can't login :)
tim r from peterborough
Wow just read your post man. I play there too and yeah, Ii have a fair few wins. I play on other sites as well and I don't have problems with any of them :D Maybe you have to much time on your hands in Wales????
I pay, I play and if I win it's a bonus. I do wonder why all the people who moan week after week and sit and monitor games working out percentages - why don't they just wander off elsewhere if they really don't like it?
Oh and I have found Jackpotjoy to be the best site for cm's. Most are polite and friendly - go onto Gala or somewhere and nobody speaks!!!
Jason from Scotland
Well MR M - totally agree with everything you have said, even down to the said garden Party. It is amazing how the so called best site looks after its members ....what I want to know is why is it all the same members that get the best deals... garden party, vip status, win all chat games follow the promos around and all you ever hear is I'm on the 1p bench. Yes I know it's my choice and I am well aware only gamble what you are prepared to lose and a win is a bonus ....exactly. So why are these people allowed to be on this site getting all of the handouts and even have the cheek to moan about the people who actually deposit on the site. I could name loads on here, but it's not my style, but any reg JPJ player will know the names anyway either in chat or in the forum before it changes!!!!
Stayed well away from JPJ after the change and when I saw who was off to the garden party .....3 million+ members and the same few names are invited everywhere ....take my advice and steer well clear. I was a member for years and used to enjoy the site, but it's ruined now. For the old ones out there ask yourself why all the great hosts from the early days have left!
I have won and banked money on the site - £3K on one win and a few good wins in Gold and Sapphire, but never again for me.
pucchi from UK
EXJACKPOTJOYPLAYER from U.K. said:
| I never thought I would write this sort of review but here goes. Jackpotjoy was once the best bingo site, but now a dreadful site that has lost it's way. Beware this site and the chat rooms they are paranoid about any opinion that isn't all out praise, any other point of view is not tolerated. I am a long time player at this site for over 8 years and have totally lost faith in the new management and software and I'm not alone, a lot of long term members have left. Same winners again and again and if you are not a host creeper you will never get a look in for a win or a promo. Same winners for every promotion or game over and over again far more than could reasonably be expected. The games freeze halfway through and if you phone support it is always your computer never their site. Try to mention a problem in the chat room and you get a gang of host favourites jump on you and bully you into silence.These chatroom bullies are sometimes backed by the host who will mock and belittle you until you give up and log out. They have got a chat forum, but if you express any worries about the site, games or chat rooms your posts are removed. I used to play there all the time, but after trying to get issues resolved I have given up and have moved to a site that appreciates my custom. | ||
| Add Review | Comment On This Review | Date: May 19th, 2011 | |
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