Zoom Bingo Player Reviews

My last dispute over wagering was at the beginning of October when I had to wager £528 to meet their requirement. I finally lost all my money and apparently still hadn't met wagering but I know I had wagered £1200+. I requested my gaming logs and then they kept me hanging on for 5 weeks and I still never received them. During this time a pending withdrawal was put on hold while my account was supposedly under investigation. I was eventually emailed by the manager who said that everything was ok with my account...hmmm. I didn't receive my logs either and I was told that they would process my withdrawal as soon as I'd said that everything was ok. I said that I wouldn't be held to ransom over my withdrawal and that I wasn't happy about the way I had been treated. To this day, I still haven't received my gaming logs so they clearly are not being honest with me.

During this time many other players were complaining that they hadn't received their withdrawal money. Zoom are constantly doing this to players, including me on several occasions in the past. One occasion for me was a bank wire payment that supposedly went missing. It took them 2 months to finally pay me that. As Zoom will only process one withdrawal a week, if they mess it up and you have more to withdraw the following week, it has to stay in your account until the previous one has been processed....hmmm and their maximum withdrawal is £250 a week which is far lower than other site.

I persevered with Zoom for a long time because I made loads of friends there and I liked their slots and it was a fun site to play on but in the end I had to close my account. To summarise...Zoom seem to be a very generous site with their bonuses and BBs but they don't want to payout when you win.