After having its licence suspended by the UK Gambling Commission last month, the popular online casino and bingo operator has confirmed that it is now withdrawing from the UK market completely. It recently contacted players to inform them of the actions that they need to take.
It came as a shock to us all when one of the best names in the online gambling industry had its operating licence suspended pending a thorough review by the UK Gambling Commission.
Once upon a time, BGO was a fresh and exciting new brand that was subsequently endorsed by a number of famous faces, including the late actor Verne Troyer, the American heiress Paris Hilton, and the Armenian-American poker legend Dan Bilzerian.
Sadly, British players will no longer be able to benefit from BGO’s services as, despite the UK Gambling Commission not having completed its full investigation, the operator has confirmed that it has surrendered its UK operating license and will not be coming back.
What has BGO said?
In an email that was sent to members of BGO brands on 8th November 2021, the brand’s parent company (BGO Entertainment Limited) says that it has “made the difficult decision to surrender its remote gambling licence to operate in Great Britain”. As such, it is “no longer able to offer” its services to British residents.
BGO also thanks players for their custom and wishes them “the best of luck” with their “future play”.
This is the company that brought us a brand new bingo platform back in the day that was XBingo, before it grew too big and had to join forces with the powerhouse that is Playtech to operate its bingo product.
What do BGO players need to do now?
According to the operator’s recent email, current members are asked to log in to their accounts and request a withdrawal of any outstanding funds as soon as possible. Any queries can be directed to the customer services team via live chat, email or direct message.
The official BGO website also displays a message that says “UK players are no longer permitted to access any of our services”, although non-UK players can join 7Casino.com which is also operated by BGO Entertainment Limited under its Alderney gambling licence.
Why did BGO lose its licence?
According to the UK Gambling Commission, BGO’s licence was suspended due to “concerns that activities may have been carried out contrary to the Gambling Act 2005”. It also says that “failing to protect consumers was a key consideration” in its decision. You can find out more about the background to the licence suspension here.