Moon Games Review

Our score How we rate
4.0 4.0 /5
User rating Based on 2 reviews
star 5 /5

Win Up To 500 Spins

*New players only. 18+. Valid until further notice. Min dep £10. 1 wheel spin. Prizes and odds vary & include free spins [FS], Games bonuses [GB] and Coins. FS wins granted in GB over 4 days & valid for 3 days. GB valid on selected games only. WR: 35x Game bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. Full T&C apply. Please Gamble Responsibly. Begambleaware.org #AD

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300 slots by NetEnt, Microgaming, Inspired Gaming and more
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It’s easy to add and withdraw funds using PayPal
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You can call customer services in the UK toll free
Website www.moongames.com
Launched 2013
License UK and Gibraltar
Live Chat n/a
Phone number 0800 279 3222 (toll free)
FAQ section No

Payments methods

Apple Pay Bank transfer payment Maestro payment Mastercard Debit Paypal payment method PaysafeCard Logo payment Visa Debit

Game Manufacturers

Big Time Gaming evolution-gaming Eyecon Software IGT software Microgaming NetEnt Software NextGen Gaming quickspin red-tiger-gaming wms casino software Yggdrasil Gaming
Win Up To 500 Spins
Play

*New players only. 18+. Valid until further notice. Min dep £10. 1 wheel spin. Prizes and odds vary & include free spins [FS], Games bonuses [GB] and Coins. FS wins granted in GB over 4 days & valid for 3 days. GB valid on selected games only. WR: 35x Game bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. Full T&C apply. Please Gamble Responsibly. Begambleaware.org #AD

Win Up To 500 Spins

*New players only. 18+. Valid until further notice. Min dep £10. 1 wheel spin. Prizes and odds vary & include free spins [FS], Games bonuses [GB] and Coins. FS wins granted in GB over 4 days & valid for 3 days. GB valid on selected games only. WR: 35x Game bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. Full T&C apply. Please Gamble Responsibly. Begambleaware.org #AD

Updated August 15, 2023

A Quick Look at Moon Games

Operated by the international 888 Holdings plc and now owned by Rank Group, Moon Games offers a good mix of slots for the aficionado, with games by big-name studios like Microgaming and NetEnt, as well as more boutique producers such as Yggdrasil and Quickspin.

While the number of games by today’s standards is not huge (just over 300 in total), the range of different developers and variety of game styles means there’s still plenty of playing options for the more discerning slots player. There are also plenty of chances for big payouts with a good selection of progressive jackpot and daily jackpot slots from across a variety of different networks. However, if you want to play table games, video poker or live dealer games, this is not the site for you, as Moon Games slots are the only games on offer.

Date Opened: 2013

UK Licence Holder Name: Grand Battery Holdings Limited

UK Licence Number: 58267

Bonuses & Promotions

The Moon Games Welcome Offer

  • Deposit £10 for 1 spin on Moon Games’ Wheel.
    The Wheel Prizes are:
    – 500 Fluffy Favourites Spins
    – £50 Bonus
    – 100K Coins
    – 100 FS – 25 X 4 days for 4 different specified games
  • Wagering requirement: 35x bonus

The signup bonus for new players at Moon Games UK gives you a wheel spin before you even start spinning the reels of the games on offer. The Moon Games wheel is packed with goodies and all you have to do is deposit £10 or more to get your first spin. The top prize is the 500 spins on Fluffy Favourites, but you could also win bonus cash, coins, or smaller amounts of free spins.

The free spins bonus wins have a 35x wagering requirement. Online slots contribute 100% to the wagering requirement though, which is not always the case at other sites. You can withdraw funds that you deposit at any time, although any unclaimed bonus will be forfeited if you cash out before meeting the playthrough. Winnings from game bonus funds are capped at £100 + your initial bonus amount.

In our view, this is a nice twist on the usual Dragonfish style of welcome bonus, although we would prefer to see the wagering level lowered. Try making the minimum £10 deposit and take advantage of the free wheel spin to see what extra fun it might deliver.

*New players only. 18+. Valid until further notice. Min dep £10. 1 wheel spin. Prizes and odds vary & include free spins [FS], Games bonuses [GB] and Coins. FS wins granted in GB over 4 days & valid for 3 days. GB valid on selected games only. WR: 35x Game bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. Full T&C apply. Please Gamble Responsibly. Begambleaware.org #AD

Ongoing Offers and Promotions

There is a changing programme of promotions and bonuses for regular players at Moon Games and so you need to check the My Offers page to see the latest deals that have been tailored for you.

There is also a comp point program where you earn points every time you play. You earn 1.5 comp points for every £10 you wager on slots, and these can then be converted into casino credits at a rate of 150 points = £1.

Games & Software

Diversity and being able to offer the most popular games as they become available is the name of the game here.

Slots & Casino Games

Site Platform: 888 Gaming Dragonfish
Game Software providers: NetEnt, Microgaming, Inspired Gaming, Eyecon, Yggdrasil, Realistic Games, Red Tiger Gaming, WMS,
Big Time Gaming, IGT, Quickspin, Wazdan, NextGen Gaming
Type of Casino Games:N/A
Number of Slot games:320
Type of slot games:classic slots, video slots, themed slots, Slingo games, progressive jackpot slots, daily jackpot slots

There is not a huge number of Moon Games slots on offer when compared to many other sites that we feature here, but serious and experienced slots players shouldn’t mind this too much, as there is still excellent variety when it comes to producers and plenty of gameplay options, with more than 300 slots on offer by a dozen different studios. All games can be played in Instant Play, and so there is no casino software to download and install.

You can choose from classic 3 reel slots, video slots, themed slots and a good selection of Megaways games. This means you can play well-known and popular titles like Jack Hammer, Game of Thrones, Twin Spin and Spiñata Grande, as well as a good selection of new releases and innovative titles.

If you’re a fan of Slingo games that combine both bingo and slots into a single game, there is a bigger than average selection at Moon Games UK, including popular themed games like Britain’s Got Talent and Deal or No Deal.

If you’re looking for other types of gaming action, however, this is not the site for you as the game selection is limited to slots, with no table games, video poker or live dealer games.

What Jackpots are available at Moon Games?

You have an excellent choice of progressive jackpot slots at Moon Games, with 20 different titles from a variety of big money networks. This includes games on the 888 network like Aztec Realms, as well as Eyecon progressive jackpot slots like Shaman’s Dream (1 & 2) and Kiss me Clover, plus networked NextGen Gaming slots like Merlin’s Millions.

There is also a good choice of daily jackpot slots, which is a form of progressive jackpot game with pooled prizes that pay out in addition to the regular paytable, where the jackpot prize which is guaranteed to be won every day. Some of the daily jackpot slot titles include Clash of the Beasts, Tiki Fruits, Arcade Bomb and Dice, Dice Dice.

How to Deposit & Cash Out

Depositing 

The deposit options open to players at Moon Games UK are

Deposit MethodMinimum DepositFee
Visa debit cards (including Visa Electron)£10No fee
MasterCard Debit(including Maestro)£10No fee
PaysafeCard£10No fee
PayPal£10No fee
Pay By Phone£10No fee
ApplePay£10No fee
Wire Transfer£10No fee

Pay by phone available if you are paying by debit card, by calling 0800 279 3222 (toll free).

The minimum deposit using any of these methods is £10, with deposits being credited to your account and available to play with straight away (except for wire transfer, which can take between 5-8 business days). There are no fees charged for making deposits, and all accounts can be managed in GBP.

You will be requested to verify your identity at some point. Until you can do this, further deposits via debit card may be refused.

Cashing out

  • Minimum withdrawal £10
  • No fees

With the exception of PaysafeCard (where wire transfer will be used), you will be required to make withdrawals using the same method as for deposits. Each payment method has its own Transaction Balance, which is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made using that same method.

When you make a withdrawal request, it is pending for 48 hours before being processed. After this time has elapsed, PayPal withdrawals should be available in your account within 24 hours; for debit card withdrawals it can take up to 3 working days.

The minimum withdrawal amount is £10, and no fees are charged for making withdrawals using any of these methods. Payments appear on your statement as vglobal dsl, and you will be notified by email once your withdrawal request to cash out has been processed.

How do I upload my ID to Moon Games?

It is important to note that Moon Games is required to establish your identity before you can make a withdrawal, and so it pays to make sure you have successfully uploaded all of the relevant information in the format requested. This is, however, standard procedure under UK gaming regulations, and is nothing out of the ordinary.

The documents that you will be required to provide include:

  1. Photographic ID, e.g., passport or driver’s licence
  2. A copy of the front and back of the debit card(s) used to add funds and withdraw from your account.
  3. Proof of address, e.g., utility bill or bank statement.

Did you Know….?

Check out the sister site Moon Bingo for a great selection of slots plus 90 ball bingo and 75 ball bingo games.
● 888 is one of the biggest and best-known names in international gaming and has been around since the very earliest days of online casinos.
● Although you might not be familiar with them, Slingo games have been around since 1995!

Community and Customer Service

Some sites are better than others at engaging with players, but Moon Games is not really at the forefront in this regard, and so in our opinion, other sites do it better.

Community

If you’re looking for a sense of a playing community with high levels of player engagement, you’re not going to get great satisfaction here. The playing experience is centred solely on the games, so if that’s all you’re looking for, you’ll be more than happy with what’s on offer at Moon Games. However, if you prefer a site with more fun, stories, quests and other similar gamification features, then you are likely to feel more at home playing at some of the other sites we feature here.

Similarly, if you enjoy sites with a strong social media presence, other sites put more emphasis on this. For instance, there is no Moon Games Twitter account, and the Facebook page has been inactive sfor quite some time.

Customer Service

Although we have generally found the customer services and support teams to be helpful and timely in their responses, and to be good communicators on review forums, the lack of contact methods and the fact that support is not available 24/7 can sometimes mean players feel a little isolated.

You can call toll free and speak to support at the following times:

  • Monday 8am – midnight
  • Tuesday 8am – 1am
  • Wednesday 8am – midnight
  • Thursday 8am – 1am
  • Friday 8am – 10pm
  • Saturday Voice mail only
  • Sunday 8am – 5pm

Moon Games on Mobile

If you play on an Apple iPhone or iPad (iOS 8.0+), you can download a free Moon Games app from the Apple Store (search for Moon Games Casino).

However, we would recommend that you play games directly in the browser of your device on an iPhone, or if you are using an Android smartphone or tablet. The full range of 320 Moon Games mobile slots can be played, including progressive jackpot and daily jackpot games, the site is easy to navigate and other features such as banking, promotions and customer support can all be conveniently accessed when you’re playing on a mobile platform.

The overall playing experience whether you’re on iOS or Android is a positive one, and the quality and range of Moon Games mobile slots give you plenty of choice and gaming options.

Should I Play at Moon Games?

Ultimately, this is a site for players who appreciate high-quality slots by leading developers and are not too concerned about the wider gamification experience. We particularly enjoy, for instance, the fact that you can play both NetEnt and Quickspin slots side by side, as well as being able to play hugely popular and well-known games and more niche, new release slots. The range of Moon Games slots progressive jackpot games is good, although it would be good if there were more of the really big money titles, like Mega Moolah.

In addition, we would like to see some more banking options, such as e-wallets, as well as some additional means of getting in touch with customer support, as these would add to the overall playing experience.

Ultimately, it is that slots that manage to keep us coming back to this site, and our overall Moon Games review score is 4 stars out of 5.

We want your Moon Games review!

If you’ve played here and would like to leave your own Moon Games review, please feel free to submit it for consideration. Alternatively, you can leave your comments below for other players to read.

Moon Games FAQ

What deposit and withdrawal methods are available?

You can use Visa debit cards (including Visa Electron), MasterCard Debit (including Maestro), PaysafeCard, PayPal and direct bank transfer.

How do I know it’s safe to play here?

All games are verified by eCogra, so you can be sure that they’re operated fairly. You can also set deposit limits, or self-exclude if necessary.

Can I play Moon Games mobile slots?

You can access the full range of Moon Games mobile slots on both Apple iPhone and Android smartphones, without the need to download and install an app.

How long does it to take to make a withdrawal?

All requests to cash out are pending for 48 hours before being processed. After this, it can take between 1 to 3 working days until your cash is available.

How can I contact customer support?

You can email customer services on [email protected] or call 0800 279 3222 (toll free)

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Mark Angus Author Whichbingo

Author

Mark Angus

Mark Angus is a professional writer and editor currently based in Adelaide and London. Mark writes on a variety of sports betting and gaming topics, most notably football and cricket (he has been a season ticket holder at Fulham for far too many years), as well as horse racing, in particular jumps racing. In addition, Mark produces website content, blogs and articles for a variety of publications, organisations and businesses, and has extensive experience in writing for all forms of online, print and broadcast media.

User Reviews

5/5
Based on 2 reviews
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Michelle
July 8th, 2019, 11:10
User rating:
Moon Games is really a fun online bingo site. Great slot games - I love them. Best promotions and bonuses. Lots of friendly chat rooms and a great choice of rooms to pick from. Lots of love and recommendation.
MissRainLover
February 15th, 2018, 10:54
User rating:
Moon Games is my fave casino! It offers all that I ever wanted as a punter. Good games, great layout, top live casino games and a great VIP program. If you want the best gaming experience, you should check out this site.