Asset 1

Buzz Bingo Review

Spend £10 & Get £30 in Bonuses - No Wagering

*18+ First depositors only. Bonus is non withdrawable. Deposit & spend £10 on Bingo get £20 online & £10 retail Bingo bonus. Any stakes on Bingo Millions variants do not count towards welcome bonus. Retail £10 for main session only. £5 min withdrawal on winnings. T&C's apply.
  • WhichBingo Award Winner 2019
  • No wagering welcome bonus for new players
  • Brilliant mobile bingo experience
Payment options
Software options

Live Chat: 24/7.

Phone Number: 0808 169 1459 (8am-10pm only).

Support Email:

FAQ section: Yes.

Award Winners — Best New Site & Best Marketing Campaign

Buzz Bingo were double winners at the WhichBingo Awards 2019, picking up the judged category of Best Marketing Campaign as well as the player-voted Best New Bingo Site award.

Judges were impressed by the manner in which Buzz Bingo took on the enormous challenge of rebranding the land-based Gala Bingo clubs and at the same time launching a new online gaming platform, amongst a sea of competitors. The ‘Buzz Bingo has landed’ campaign was fun and exciting and married the online & offline elements in a way that appeals to both young and older demographics.

The title of Best New Bingo Site was won on the strength of player votes, and Buzz were able to mobilise their new army of loyal players to vote for them. They won the category by a very significant number of votes. Congratulations to Buzz Bingo on a great launch campaign.

A Quick Look at Buzz Bingo

In 2018 the deal where Gala Bingo sold its high street halls and only retained an online presence came to a conclusion, so the new owners had to come up with a new name. That is when Buzz Bingo was born. Of course, the new brand also wanted to be a force to be reckoned with for online bingo too and so teamed up with online gambling experts Playtech. Now Buzz Bingo has had a full launch and is ready to rub shoulders with the leading online bingo sites. Find out what the ‘buzz’ is about concerning this bingo site.

Bonuses & Promotions

The Buzz Bingo Welcome Offer

  • Deposit and Spend £10, Get £30 in Bonuses
  • No wagering requirements (£5 min withdrawal)

Once you have completed your registration at the Buzz Bingo site and made an initial deposit of £10 then spent it on bingo, you are eligible for a three-tier bingo reward.

The first reward is two £5 vouchers for use at any of the real-world Buzz Bingo clubs that exist all over the UK. You can only use these vouchers to purchase bingo tickets, though.

The second reward is a £20 online bingo bonus that can only be used at the online Buzz Bingo site. This bonus can only be spent on online bingo games, and all winnings are paid as cash with no wagering.

The final reward is ten bonus spins on the online video slots game Jackpot Giant. Each spin is worth £0.20. Again, there are no wagering requirements. You are not eligible to win Jackpot Giant’s progressive jackpot while you are using your bonus spins.

For both the bingo bonus and the bonus spins deal the minimum accepted withdrawal is £5. You cannot withdraw your winnings from these bonuses unless you have reached that £5 minimum in winnings.

This bonus offer is only open to registered users of the site who have not made a deposit before, and who are residents of the UK.

It is good to see that the Buzz Bingo offers come unhindered by wagering requirements and allow you to play the games of your choice. £5 minimum withdrawal is a nice touch too.

*18+ First depositors only. Bonus is non withdrawable. Deposit & spend £10 on Bingo get £20 online & £10 retail Bingo bonus. Any stakes on Bingo Millions variants do not count towards welcome bonus. Retail £10 for main session only. £5 min withdrawal on winnings. T&Cs apply.





UK Gambling Licence

Ongoing Specials & VIP Program

The VIP program at Buzz Bingo is called ‘Diamond Club’ and is open to all members. All accounts at this bingo site are monitored, and if the account managers at the site deem you to be worthy, then you will be handed a key to the virtual Diamond Club lounge.

Diamond Club members reap several benefits. These include a birthday surprise, invites to meet-ups and real world events such as concerts, sporting events and holidays plus access to exclusive bingo rooms and VIP-only promotions.

The site also runs a number of regular promotions for non VIP-club members.

Buzz Bingo Halloween Special

Buzz Bingo is a fun online bingo site and so you can be sure that they are not going to let Halloween go by without a special feature or two. Look out for the Buzz Bingo Spooky Spinner when you log in to play now, plus watch out for more fiendishly good offers as the month progresses!

Buzz Bingo Spinner

Games & Software

  • Software providers: Playtech, Blueprint, Quickspin, IGT, Mutuel Play.
  • of Bingo Games: 6.
  • of Bingo Rooms: 12.

No matter if you prefer 90-ball, 75-ball or 80-ball bingo, or even a mix of all three – there’s always a bingo buzz at this site with the balls dropping on a regular basis, and tickets can be bought for as little as one penny!

There are four specialist games too. These are Age of the Gods Bingo, Deal or No Deal 90 Ball Bingo, Deal or No Deal 75 Ball Bingo and Rainbow Riches Bingo. All these great games have distinct features that give them a genuine twist. For example, with the charming Rainbow Riches bingo game your bingo ticket is actually two four-leaf clovers, with your numbers written on each individual leaf. You can win prizes for completing one clover or a full house. There’s also the Rainbow Riches Jackpot which is shared among all players should the game’s Lucky Leprechaun find enough lucky clovers to make it all the way across to the end of the rainbow.

Slots & Casinos

How to Deposit & Cash Out


This site accepts deposits from debit and credit cards plus PayPal and Paysafecard. The minimum amount you can deposit is £5, and all deposits are transacted immediately.

Cashing out

You are able to withdraw to a debit or credit card here, or to PayPal. The minimum amount you are able to withdraw is £10. Withdrawals take around 48 hours to process, and if you withdraw to PayPal you can expect your withdrawal to then appear in your account immediately. Withdrawals to cards take between one and three days.

The Community

We are really not quite sure about the chat hosts at Buzz Bingo. If you go to the ‘Chats Host’ page at the site you are simply presented with a lot of random ‘placeholder’ text and six pictures of the same guy, all labelled ‘John Doe’.

When we entered a bingo room itself, we couldn’t find who was the chat host, nor if there was a chat host there at all. Indeed, there was not a lot of chatter going on, in truth. We did say hello to our fellow room members, and although someone did say ‘hi!’ it was all a little underwhelming. Eventually we did work out whom the chat host was, and a couple more people joined our room that obviously knew each other and the chat did indeed begin to flow.

It would have been nice to see a little more effort put in by Buzz Bingo in order to cultivate more of a social ‘buzz’ about their online bingo community.

Did you know…?

● The Buzz Bingo name came from the old Gala Bingo tagline ‘You’ll Love The Buzz’ – how clever is that?
● There are 7 exclusive Buzz Bingo rooms to play in!
Which Bingo Online
WhichBingo Trivia

Take Buzz Bingo with You

Buzz Bingo online is powered by the resilient VirtueFusion software that has been around for a number of years and is one that receives frequent updates. It’s also a natty piece of kit when it comes to mobile play. You do not need to download an app to your phone to play here, meaning that you do not have to have a Buzz Bingo app eating up valuable card space.

The site works perfectly well on all smartphones and tablets, be they iOS or Android powered, and if you play using a mobile device connected to the internet via wifi, then your experience here will be just as fast-paced as the desktop site. You may experience a little lag if you use mobile data, but it’s not something that will ruin your entertainment.

To play at Buzz Bingo using a mobile device all you need to do is head to the site using your favourite browser. All bingo games and all slots games will play flawlessly on a mobile device.

Our take on Buzz Bingo

Even though Buzz Bingo is the second-biggest bingo name on the UK high street behind Mecca Bingo, we can only award their online offering three and a half stars out of five. This re-vamped version of the site has only been online since the autumn of 2018, and we feel there are improvements that need to be made.

We’d like to see a bigger and better community feel for a start, and chat hosts who actually get the chat flowing. More payment methods and the addition of casino games would receive a thumbs up from us as well.

No doubt Buzz Bingo will learn more as it becomes established online and make moves to improve in the near future. Despite our reservations, this is still a decent place to play, and somewhere to experience the ‘buzz’ of playing online bingo.

Have your say!

Do you think we have been too harsh in our Buzz Bingo review? Would you like to tell our reviewer to buzz off? In that case why not leave your comments or your own review here? We would love to hear from you!

Reviews for Buzz Bingo

2.93 /5
Based on 80 user reviews
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Reviews (87)
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Saturday October 12th, 2019
User Rating:

Went to buzz bingo last night with friends and former colleagues from Thomas Cook. We had a fantastic night out thanks to buzz bingo ! They really looked after us and we wanted for nothing. Thanks so much to buzz bingo for last night!! I will be back !!!

Saturday September 28th, 2019
User Rating:

Would get no stars at all from me stand no chance of winning any bingo game always the same names in all the rooms winning. CM will say if you are in a link game well it’s a link try a different game, but even deal or nodeal dont stand a chance. all rooms same and the slots I had a full page of the same symbol playing 1 pound spins and it only give me 1 pound win which is terrible cause on any other site that would be a big win it’s a joke of a website.

Monday September 9th, 2019
User Rating:

Avoid at all costs I want to give no stars, not a win on the bingo since joining over a year ago and the slots are a joke, nearly £3000 spent on the site for the loss history and not a win to show for it. You win some, you lose some but a continuous loss shame on you buzz bingo – join Coral instead. Oh and I do withdraw decent wins over £200 etc not even that.

Sunday September 1st, 2019
User Rating:

The online gameplay is disgusting not one game goes passed 5ffh and constantly the same winners.

Wednesday August 21st, 2019
User Rating:

I like going to buzz bingo in bridlington the staff are great and playing online and I’d give it 5 star rating all day long.

Thursday August 1st, 2019
User Rating:

Rubbish bingo site, spent 40 pounds and didn’t win a thing, just ate all my money.

Wednesday July 17th, 2019
User Rating:

This site is not worth looking at. Me and my partner both deposited a tenner each…….it tells you to play on millions bingo…….but there are 3 of them….which one fgs……my partner won 2 lines and full house and got 6 free tickets, but he cant play them till 10pm tonight……..thats ok, but he goes to bed at 8pm cos of his disability..What a pile of rubbish…..

Tuesday July 2nd, 2019
User Rating:

5 Stars!

Monday June 17th, 2019
User Rating:

Fantastic site – i got spin of the wheel, won bingo bonus, played bingo, won. Then went on slots won £900! Great site, shall continue to use.

Friday June 14th, 2019
User Rating:

Buzz bingo what a load of crok. Iv put loads on this site to play slots and bingo, iv won god nos how many free one hour bingo sessions, iv won god nos how many free spins and iv not yet had a single win of more than 1.10p! I strongly advise you to not waste your time and find some other site. This needs closing down quick – give out freebies that are worthless. it’s the worst site iv ever played on and iv tried most believe me.
Dont play this site and play sky or ojo, thats a great site, virgin games sun bingo, all good sites.

Thursday June 13th, 2019
User Rating:

Since I joined I never won, got 40 free spins today and won 10p off it, the site is rubbish.

Sunday June 9th, 2019
User Rating:

Love this site and I was not disappointed as although received 20 free spins twice and got nothing, then got 20 free spins again and won £5.05 – used it on scratch cards managed to withdraw £15 – thanks so much.

Friday June 7th, 2019
User Rating:

Free wheel spin is rubbish – twice I’ve won 20 free spins on lucky u and the game won’t load.

Friday May 31st, 2019
User Rating:

Love this site and voted – hope we win buzz!

Tuesday May 28th, 2019
User Rating:

Best bingo site ever

Saturday May 25th, 2019
User Rating:

I have played on a few bingo sites before, but this one is the best one yet.

Thursday May 23rd, 2019
User Rating:

So sick of the site – cant win as way too many players in all rooms, and I’m so sick of getting free bingo on the wheel, why give that when it’s over 2,000 players, there’s about 12 bonuses on the wheel and all I seem to get is free bingo, even the slots are boring.

Tuesday May 21st, 2019
User Rating:

I must say that i enjoy playing on Buzz bingo. The rooms are not too overcrowded which i prefer. I am loving the variety of slots as well. All round an enjoyable site to play on.

Sunday May 19th, 2019
User Rating:

Literally not won a penny.. 578 players in one room (value bingo) and the winnings were £3/£7/£9 lmao, It’s so not worth it!

Sunday May 19th, 2019
User Rating:

Buzz Bingo is my best bingo site

Saturday May 18th, 2019
User Rating:

Great place to be either in club or online., Friendly atmosphere and staff bend over backwards to help and make you enjoy the experience. Oh and by the way the foods good and there’s plenty of bonuses and prizes given out the fruit machines you get free snacks and drinks whilst playing. a good team effort, well done.

Friday May 17th, 2019
User Rating:

Got To Be The Best UK Bingo Site and In House Bingo Club Out There, Great Realistic Chances Of Actually Winning As well As A Vast Array Of Up To Date Slot Games With Fantastic Graphics and Sounds, With Many Games Starting At Just 10p A Spin and Bingo Tickets From Just 1p A Ticket With Great Chat Support. Its More Than Just A Club Its A Fun Member Of The Family.. ❤

Thursday May 16th, 2019
User Rating:

Buzz bingo site is the best site I have found. The chat room staff are fun and friendly and they always brighten your day. I would recommend this site to anyone.

Sunday May 12th, 2019
User Rating:

Very good

Thursday May 9th, 2019
User Rating:

I couldn’t believe my luck wen I won nearly £250 just on my first £10 deposit and I’ve had the odd £20+£30 wins as well. Buzz Bingo I love ya!

Wednesday May 8th, 2019
User Rating:

Love Buzz Bingo.. from my own experience everyone is so friendly I feel comfortable talking to the hosts as well as everyone else and the games are great.. keep up the good work Buzz 🙂 xx

Tuesday May 7th, 2019
User Rating:

Love it, so much fun. Best bingo game ever – so so so so so so so so much fun!!

Monday May 6th, 2019
User Rating:

Still love Gala but defo love Buzz Bingo also ..only started with them this year. .love the touch. Love the slots on there which is my main thing, but 4 bingo at mo BUZZ IS SMASHING IT..give it a go guys/girls – nothing to lose. X

Monday May 6th, 2019
User Rating:

Fantastic Bingo,fenton club amazing, great staff love it.

Sunday May 5th, 2019
User Rating:

Worst bingo site ever, signed up lost all my money and bonuses as too many players and the wheel I get to spin every day, all I’ve had for past 4 days is free bingo, to me it’s a fix… sort it out.

Sunday May 19th, 2019

Iv said the same, not won even one line nothing and the rooms are like 400 people full all the time lmao – what is that about.

Saturday May 4th, 2019
User Rating:

Only joined this year and it is a fabulous site. The hosts are amazing and very friendly and the actual site is very easy to use and understand. Wouldn’t use another site and I also go to the club for a game when I can.

Saturday May 4th, 2019
User Rating:

I really love Buzz Bingo and I play online and in the club.

Saturday May 4th, 2019
User Rating:

I think this team of chat hosts are really good ,the customer service team are too.

Friday May 3rd, 2019
User Rating:

Buzz bingo has been a good new online site. Coatbridge club has went through a nice transformation all staff are great! It’s a buzz in there

Friday May 3rd, 2019
User Rating:

I don’t understand how Buzz Bingo can possibly be behind Mecca??? As was said Buzz Bingo have only been up and running 7/8 months, given time Mecca will be a name of past, do not rate Mecca at all online or in club, I am a major BUZZER. Buzz Bingo for 2019 ( so say the buzzers in the land).

Friday May 3rd, 2019
User Rating:

I won £500 with only depositing £10. Amazing site. My wife won £600 on slot machine after winning 20 of free spins from a prize every day.

Friday May 3rd, 2019
User Rating:

Best bingo site around use land and online cant be beaten well done the Team…..

Friday May 3rd, 2019
User Rating:

I’ve been playing Buzz Bingo since they launched and have enjoyed the easy to use website and great promotions. The Chat team are really helpful and knowledgeable and I love the community feel Buzz gives us.

Thursday May 2nd, 2019
User Rating:

Buzz Bingo is an amazing site, really love it. Join u wont regret it.

Thursday May 2nd, 2019
User Rating:

I rarely win but enjoy spinning the wheel daily. Would be nice if they had a room where a small number of players can play, like bob bingo on mecca.

Thursday May 2nd, 2019
User Rating:

Affordable to play a little every day, look forward to my morning coffee with buzz:)

Thursday May 2nd, 2019
User Rating:

Avoid. Made a deposit of £20 4 weeks ago. It didn’t go into my buzz account. Live help 3 times gave me different time scales of when it would bounce back to my account. I was eventually told it was an error on their part and a lot of customers had experienced the same problem. Phoned them last week as was getting nowhere with live help that’s rarely available to be told that I might have to send bank statements in to prove that it hasn’t went into my account. Surely knowing there was a problem and that they can check my online activity it would show I hadn’t recieved any money back. I have made withdrawals with them in the past so there is no issue of identification so where is my money. As of 2/5/19 still no word back from them. The only reason I haven’t closed my account is I want my money back.

Wednesday May 1st, 2019
User Rating:

Love Buzz Bingo, very refreshing to have no wagering, lovely hosts and daily promotions.

Wednesday May 1st, 2019
User Rating:

I do not trust buzz bingo, they don’t like handing over money that’s been won fair square. Spent weeks chasing and uploading id they requested, then they had the cheek to say it had been edited! This was a newly issued drivers licence…! Clearly did not want to part with £33.35 …. don’t believe everything you hear about buzz bingo… closed my account can’t be dealing with very sad company..

Wednesday May 1st, 2019
User Rating:

I love the new Buzz Bingo. I enjoy playing, not win big yet, but I will keep trying thank you. Buzz bingo gives you the option if you’re playing too much well done responsible gaming 5*****

Sunday April 28th, 2019
User Rating:

I’ve given 5 stars up to now because I enjoy this site. Win Big on the 26th April and withdrew £400. Hasn’t gone in my bank yet and I’m a bit worried if it will because of other comments. I’ll wait and see.

Thursday April 25th, 2019
User Rating:

New player so thought I would change from my usual game site, but wished I hadn’t. Payouts are rubbish. Spent £40 in a matter of minutes and the highest payout on the slots was £3. tut tut!!

sharon meek
Tuesday April 9th, 2019
User Rating:

I go to the local buzz bingo hall and iv had no luck in there since it changed from gala. I loved going as it was my time but its not fun any more as its the same winners all the time and i have give up deposting on there site too as i never get any wer. iv seen me spend 30.00 on bingo and not one win. they say its luck but no one is that unlucky. i dont seem to have a problem on any other site.

Mrs Bryan
Tuesday March 19th, 2019
User Rating:

What an absolute disgrace this bingo site is… yesterday morning made a massive error and uploaded 180 to my account i then immediatly try to withdraw it back to my account, but found i couldnt. Rang buzz bingo to be told to send in my passport, proof of address and bank card, which is fine by the way, i understand the need to do these checks. I have had my id approved but my address is still in process and will take up to 72 hours …then it could take up to 48 hours for the withdrawal to be approved then a further 3 days for it to hit my bank …shocking!!!! i cant withdraw any of it but if i want to spend it all then thats fine …absolute joke!!!

Tuesday March 12th, 2019
User Rating:

I have to agree with all these reports, I’ve played so much bingo and lucky to get a 2tg, and u notice free bingo winners are same people and never say ty? Avoid.

Tina Shoebridge
Wednesday January 30th, 2019
User Rating:

I give 1 star because it starts off good then just takes your money. I was playing 20 to 30 pounds
every 2 weeks and never won one game, last time I won anything was October last year so I stopped putting money on it .. I played bingo on other sites before and always won something so I know how it works and it’s all down to luck but to not win anything is not right I would not recommend this site.

L madison
Thursday January 24th, 2019
User Rating:

My mum joined this site she is on heavy medication she played slots under the influence of medication she lost £1500 I emailed buzz bingo about my concerns they don’t give a damm still bombarding her with emails about playing told them I was going to seek advice all they said was get your mother to call us

Thursday May 2nd, 2019

log in and set a deposit limit – sites still got a lot to learn

Tuesday January 22nd, 2019
User Rating:

Don’t expect any sort of customer service from them… there are better online bingo sites out there and in my opinion I would look elsewhere.

Saturday January 19th, 2019
User Rating:

Alright Julie, am in the same position !! Requested 2 months ago to have my bank details removed from system as i was unable to withdraw and spoke to the nice CSR on live chat who passed it to the so called IT dept to sort out. Unfortunately when i tried to withdraw money last Thursday 10/1/19 message came up stating my bank details were still registered on another account. Have waited another week and got an email this week stating everything was sorted out so i think you know what happened when i went to withdraw my winnings !!!!! I don’t know where i got this idea from ( might be a full moon ) but what about they call our local bingo clubs to advise them IT are having issues on how to fix problems & we are due money. Then we can pop down and pick up our winnings !! I would also like the cost of travel refunded and compo for what seems to me really bad customer service !!

On the plus side at least you get a free bonus everyday !!

Saturday January 12th, 2019
User Rating:

In the high street branches I always say the same thing, i buy books but feel im at a disadvantage because electronic tablets win every time.

Wednesday January 9th, 2019
User Rating:

Dont waste your money on here. Just another money grabbing site. With the same winners over and over and over. Slots are terrible. You spend a bomb with no chance of getting on free spins or features. Avoid.

Julie Johnson
Wednesday January 2nd, 2019
User Rating:

I quite like using the online buzz bingo apart from i cant seem to withdraw my winnings and im fed up of asking for it to get sorted. I’ve sent in my details many times and its spoilt it for me. Funny thing is,,, i can deposit all day long but cant take any money out ??? so im anticipating on closing my account.

Wednesday December 12th, 2018
User Rating:

Hi all I have been visiting my local Buzz bingo hall in Salford, most evenings since the end of August this year. I have noticed that more often than not its the electronic bingo that is winning most games. I feel like I am paying for expensive colouring books. Last night was a joke. not a single paper win at, even the flyers was won on electronic. Seems to me that the people buying paper books are just funding those who can afford to buy electronic packages. getting sick of how unfair it is.

H Blakemore
Friday November 23rd, 2018
User Rating:

No wins on any slots machines, just takes deposit after deposit. I have no dept and do not consider myself a gambler, but after not winning at all it continues to push you to play more to try and get some of your money back.
You come out the site realizing how much you have lost, it is crazy and there must be hundreds if not thousands of people losing every hour of every day. I feel as though I have been completely robbed of my money and have had no enjoyment playing, continued loss makes it a horrible experience. No contact either, live help non existent. On top of this, even though I so infrequently visit my local gala bingo, if I was to self exclude from their online site, I am no longer allowed to play there either, I am branded a gambler by the site. I am so angered by this I am considering speaking to a legal professional.

Thursday November 15th, 2018
User Rating:

Joined deposited and played £50, had no bonus and won nothing, I played on slots and no word of a lie it was spin after spin of nothing so closed account down be very careful depositing on this site.

David Haworth
Tuesday November 13th, 2018
User Rating:

Terrible. You play on slots and when you get a free spins line the games goes off and you cannot reload. Do not go on this site. Not worth even Half a star. ?

samantha n
Monday November 12th, 2018
User Rating:

I have been trying to join using my club membership number but wont let me…spoke to live chat..when its available which is few and far between…was told i’d be sent an email which i have never received then was told my account had been passed to IT as there was a problem with the way it was set up and they would look to sort it within 24 hours.
That was four days ago. Got on live chat twice in that time and nobody answers. Other times live chat not even available. I’ve sent 4 emails and not had a single reply. The on site jargon says they are waiting by their computers waiting for your email! I can’t comment on the actual games because I haven’t had a chance to see what they’re like, but I know one thing your customer service is an absolute waste of time.

Mandy C
Saturday February 9th, 2019

I’ve played the same slot games on other sites and always had a few wins. This site just takes, and I never had a decent bonus or anything worth withdrawing, but from what people have said about trying to withdraw then it’s probably just as well I never won and closed the account because I probably wouldn’t have got my winnings anyway.

Sunday November 11th, 2018
User Rating:

The site itself is just like any other VF site and the chat stars/mods are great. No wagering is awesome, but the good points stop there.
Instead of Buzz bingo asking you for your ID you get your account frozen/suspended then have to ring them up to find out why only for them to ask for ID. My id was auto rejected because it was a yearly council tax bill although it states on their site that this is acceptable id. My partner sent council tax bill, citizen card and birth certificate. Also all denied and Buzz bingo asked her for a selfie of herself holder her id ( thats just plain weird). real shame because the bingo and chat is pleasant and the chat stars/mods do their job really well and make the chat fun and great to chat with too.
CS side of it is the worse I have ever dealt with on any site, they just pass things on rather than actually being able to sort things.

After all that said I hope things improve because I would like to see it get better to keep playing but I don’t have high hopes of staying on this site.

Sunday November 18th, 2018

A little update on further issues: Buzz bingo finally accepted my ID after saying I will play elsewhere they sent me an email saying my documents was approved but then a week later or so when I tried to withdraw it said I need to upload documents so I rang up for them to tell me they made a mistake with my documents and approved them by mistake so now I have had to send in more documents.
As for my partner they have messed her about for about 2+ weeks, they say upto 48 hours to reply to an email but so far it’s been over a week with no reply. When I rang them for help I was told they cant do anything about it as it’s not their department, so why are we told to ring a customer service that do not have the power to actually help. Problems just seem to be passed on.
Note: The customer service have always been nice and done what they can to help but they can’t really do anything, buzz needs to sort this out as it’s the main thing players seem to complain about.

Joanne Bryan
Saturday March 23rd, 2019

This is what im going through now…they’ve held my money over 6 days
keep saying i need more id etc …its all rubbish.

linda bailey
Friday November 16th, 2018

i joined as well, played few games in free room then went to depo and mine was frozen as well. sed id needed and i havent got passport or drives licence so i went to barnsley buzz bingo club and took loads of id. The lady there was very helpful and said she would sort it out. She did try but online wouldn’t let her and said it had to be me. I did try and rang them and everything, but they are not replying to my emails. I can’t be verified so I can’t play – not good.

Saturday November 10th, 2018
User Rating:

Excellent experience so far. All bonuses credited as promised. The site loads well, with fun friendly user interface. Had few small wins. Good variety of bingo rooms and slots. The only thing I dont like is the fact that they’ve made you use your club membership number to sign up. But overall a good fun efficient site, that I can see growing more. And I will definitely carry on playing on. Give it a try, it’s got some fab offers. Also had few surprise freebies on sign in daily, so well worth logging in for look once you’ve joined.

Saturday November 10th, 2018
User Rating:

Not a site i would recommend -give you free joining bingo, but cant get near a win. People moaning same winners etc, i found that to be very true. played through my deposit and bonus and again not a thing, not even close, but did see several names pop up a lot, lucky to get 5tg never mind 0tg.

sarah ker
Friday November 9th, 2018
User Rating:

1st problem was when my son tried to sign up as he is a member. We had to call customer service, that was 4 weeks ago and when i called back they said it had to be passed to 3rd party,whoever that is ? We’re still waiting for the email saying they have sorted it, so customer service gets no starts as theres no communication.
2nd complaint was my daughter in laws acc, she signed up, played the 5 pound then deposited 10 pound. The site then said due to her age 18 she would have to send proof of age, which she did her young scots card and birth lines. The site refused that as proof, considering she signed up in club with proof of age. That was also 4 weeks ago. She has never went back on the site, as we were advised if they cant confirm age in 48 hours they suspend the acc and she would get her 10 pound back she deposited, but never played..and yes still waiting.
They are quick enough at taking your money, but they are terrible at helping you sort any issues out. This is terrible for a new club that is trying to get new players to sign up. I myself have had no problems,but after both incidents, we havnt been back or played. I wish the gala had stayed as the money wasnt great, but the customer service and staff in club were great and any problems were sorted asap, not 4 weeks later. Save your money dont play here. Since then ive joined tombola and ive won a good few times as with mecca. Dont get me wrong some players will have no problem with buzz, but theres too many that do.

Tuesday November 6th, 2018
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Awful site, not 1 game goes passed 5tg and the same winners over n over.

Thursday November 1st, 2018
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I wouldnt even rate this site half a star, absolute joke of a site. live chat you never get a reply.. email you never get a reply.. try to withdraw and it just says error occurred, absolute shambles!!!

Wednesday October 31st, 2018
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Disappointed. Was tempted to give the site a try due to all the hype and I’m greatly underwhelmed.
I have no photo ID, but neither have I for all the other big sites I have used, yet haven’t experienced the inconvenience from these other big names as I have from Buzz. I emailed them on 27 Oct and received no reply as I write this. Tried “live” chat but it wasn’t very “live”. I only won £6.00, but now the account is locked. I deposited using a debit card so nothing should be suspect about it – but it’s their policy so fair enough.
I would really have carried on using Buzz regardless, had I liked the appearance, but the big red buzz appearing on every page change was beginning to send me round the bend. There are worse sites, but there are also much better.

ELlizabeth Hood
Monday October 29th, 2018
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I go to Buzz Bingo in Possilpark in Glasgow. I enjoy the bingo and take my elderly parent with me. I have no complaints about the bingo, but the managers don’t like to turn on the heating and most customers are sitting with their coats on. When I asked why the heating is not on I’m told its on a timer – as we live in Scotland the timer should be adjusted to suit our climate not the south of England.
This is not something new all sorts of excuses have been given. The manager should be ashamed as many of the customers are elderly.

Thursday October 25th, 2018
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Worst site yet. I’ve joined loads and had good wins, but this one doesn’t even let you enjoy the game. Wasnt asked to verify anything anyone could of been taking money from my card. Not 1 small return at all. Fair to say I closed my account. I’ll stick with the reliable sites. I should of read the reviews before I joined. Keep your money play elsewhere.

elizabeth rose
Monday October 22nd, 2018
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For 2 years i have been a regular customer at Wednesbury Buzz Bingo. My visits i found was very enjoyable and the staff were very friendly and helpful, but recently i have been very dissatisfied with customer care. I must hasten to say that not all of the staff, its been mainly with middle management.
My concern is i visited recently to find almost £20 had been spent out of my terminal account. I accept that it is partly my responsibility to log out of my account which i wasn’t aware of, but i feel this is also a failure 0f buzz bingo at Wednesbury to ensure that members accounts are secured. I alerted a member of staff who apologised and approached the manager who didn’t come to me with any explanation only to say via the member of staff who served me that it was my responsibility to log out. From this experience i have learnt that i need to log out in future, but i feel the handling of the situation leaves a lot to be desired and my visits to Wednesbury buzz bingo is off putting.

Kerry Gillespie
Sunday October 21st, 2018
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Such a shame, but in my opinion Buzz Bingo is just another money grabbing site with very little return to the player. There aren’t many bingo rooms but the ones they have are pretty good but most of them are quite busy.

The £20 no wagering bingo bonus is fab you keep what you win. The problem is you have very little chance of winning anything. They are very generous with small bonuses on slots and did win on my 10 free spins. However I put £30 in this morning and played 1 slot game and in total I won about £13 on top of that. That’s £43 on the same game at 30p a spin and not once did I get the free spins bonus.

I know it’s random but that’s over 130 spins and I have never played anywhere where you spend that much on one game and don’t get free spins. Gambling is gambling you win some you lose some, but when it’s me give give all the time without hardly any gameplay you know it’s not fair. I joined yesterday and have timed out already I have also emailed requesting that my account be closed. It’s sad that there aren’t many fair sites out there anymore.

John Bowden
Thursday October 18th, 2018
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Deposited £10 for the £20 bonus bingo and 10 free spins. Did the free spins, won £6.05 but the £10 deposit was not matched [should have made a balance of £16.05]. Rang up, told I had to spend the £6.05 then the bonus would be activated. Did that, didn’t happen. Rang up twice, very obstructive, spoke to the ‘head of customer services’ who said that the first two of the 10 free spins cost £4.50 each told me it was in the small print!! He said if i put another £5 on it would activate the bonus. Asked him to do it as a gesture of goodwill for the misleading advert but refused. I’ve reported them.

Monday October 15th, 2018
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Rubbish!! Joined Friday and still unable to play even though I sent pic of passport and got email sat and today saying my account has now been updated it still won’t let me play games!!

Thursday October 4th, 2018
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We love Buzz bingo. The staff are lovely. Wallsend is our normal Buzz bingo. I have a wheelchair and staff always make me welcome and help where needed. The staff have a positive attitude. We have also been to Middlesbrough where again the staff made us feel very welcome.

Wednesday October 3rd, 2018
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Just tried joining online bingo here today only to get no response from the support team who live help said had emailed me. Live help also emailed me when I was talking with them, but I have yet to receive anything from them. I have checked spam etc and nothing.
I feel I am being messed around here. Is anyone on the site and if so why are you not answering your emails? Not very good customer service that at all, telling me to contact you when you can’t be bothered to answer back, it’s a joke I would say. Avoid this site big time.

Thursday October 11th, 2018

Hi Carol, I’m really sorry that you have been having issues with the website and haven’t been able to reach us. We want to give every customer who contacts us our full support and assistance, which means there is sometimes a wait to speak to us.
I would love to be able to get this all resolved for you, so if you could drop me an email with for the attention of Steph in the subject, and the best contact number to reach you on, I will be able to get this all resolved. You can send this through to or give us a call on 0808 169 1459, 7 days a week between 8am to 10pm.

Wednesday September 26th, 2018
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I went to Sunderland and metro center clubs over the last few week, love the new branding, staff in both where very nice, but more helpful in the bigger club the metro center, callers need slow down a little and explain a bit clearer for new players which games are being played, and for the link they need better speaker system as sometimes hard to understand the link callers, but still had a fun time at both as not set foot in a bingo club since the smoking ban and they now even have outside smoking areas where you can play bingo.

Monday September 17th, 2018
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Went to the high street version of Buzz Bingo in Sheffield last night. No full explanation of how to play National. Girl calling main event must have had her tea on. Sooo fast. Gent before couldn’t understand a word he was saying. New Buzz needs new callers who can explain like normal. Would give 1 star but automatically gave 5 and can’t change it.

catherine Pilkington
Monday August 27th, 2018
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hi I was at buzz bingo in Falkirk with a group that I am in on Sunday for the first time and I just wanted to say that the staff were so nice, BUT I would like to say a big thank you to a lady call June. I took not well while I was there and June went out her way to look after me. Nothing was too much; she got me tea then a drink of water and was just so nice.
I think you have got a great staff there and David is just a really nice boss with happy staff, says a lot for this bingo in this day and age (friendly staff) so thank you and we will be back. kate

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