Buzz Bingo Review

Deposit and spend £10, get £30 in bonuses - No wagering!

New Customers Only. Bonus is non-withdrawable. Deposit & spend £10 on Bingo get £20 online & £10 retail Bingo bonus. Retail £10 for main session only. £5 min withdrawal on winnings. T&C's apply.
  • Buzz Bingo offers top bonuses with no wagering requirements
  • Offers the best Playtech bingo and slots and games
Payment options
Software options
Support

Tel: 0808 169 1459 - 8am – 10pm,

Email: support@buzzbingo.com

Live chat

About Buzz Bingo

Buzz Bingo is the new name for the retail Bingo Club business, Gala Bingo. The retail Bingo Clubs were sold to Caledonia Investments PLC in 2015 by Ladbrokes Coral, who retained and will continue to operate the Galabingo.com online business. As of September 2018, Buzz Bingo also entered the online bingo market.

The first rebranded clubs appeared on the high street in mid-May 2018 in Castleford and Peterborough, with the rest of the country being rolled out quickly after that. The clubs have the familiar friendly feel and welcoming staff, just with a brand new look and exciting feel about them.

Buzz Bingo on the high street is all about bingo and slots and games, but also about providing great food and drinks and everything that adds up to a fun night out. Buzz Bingo online also endeavours to provide fantastic entertainment, except being online you can access it 24 hours a day!

Lots of things about this site make it stand out from the crowd, but the biggest thing as far as we are concerned is that here we have a site that has maintained a very nice welcome bonus that you can spend on any bingo game you wish, but does not have any wagering requirements! That really is a bold move.

Red, navy and white make up the plain and simple base design, but the promo and offer sliders offer welcome splashes of colour and excitement, as do the icons for the slots and the bingo rooms.

Buzz Bingo has made a very strong start and we can’t wait to see how it continues to develop.

Website

www.buzzbingo.com

Launched

2018

Licence

UK Gambling Licence

New player offer

Deposit and spend £10 as a new player and get £30 in bonuses, plus spins on Jackpot Giant.*

This welcome offer is all about the bingo in its headline offer, but there is a little something extra if you keep reading.

Just make a first deposit of £10 or more and when £10 has been spent on bingo you will enjoy a £20 bingo bonus. This will be followed by a £10 retail bingo bonus to spend in one of the Buzz Bingo high street retail clubs.

In addition, all new players making a first deposit get seven days of free bingo in the Newbie Room too. It’s open 12 – 2pm and 6pm to 8pm.

The added surprise is that new players also get ten spins on top Playtech slot game Jackpot Giant. That’s the one that changes lives with its jackpots that often run to millions of pounds!

All winnings from any welcome bonus at Buzz Bingo are paid in cash and are yours to keep – no wagering required!

*18+. New players only. Bonus is non withdrawable. Deposit & spend £10 on Bingo get £20 online & £10 retail Bingo bonus. Retail £10 for main session only. £5 min withdrawal on winnings.
Full T&Cs apply.

Games available

90 ball bingo
75 ball bingo
80 ball bingo
Rainbow Riches Bingo 40 ball
Buzz Bingo Blast 36 ball
Deal or No Deal 90 ball
Slots
Scratchcards
Instant games
Casino games

Bingo games

The bingo lobby is nicely laid out and you can choose from an extensive list running to Newbie/Games/All/Buzz Bingo Exclusives/90 Ball/80&75 Ball/Specials.

The exclusives are the 36 Ball Buzz Bingo Blast, Value Bingo 90 and the Newbie Room.

The specials are Rainbow Riches Bingo, Deal or No Deal 90 and Buzz Bingo Blast again!

You will also be able to take advantage of the Playtech network rooms for bigger prizes.

Slots and casino games

You will find dozens of top slot games to play, mainly from the developers at Playtech, Scientific Games and Eyecon. All the Age of the Gods series of slots are available to play in the casino section with their huge jackpots, but the section only has a limited number of table games – it’s mainly about the slots here.

We love the selection of exclusive slots available that we haven’t seen before, including Splatter Cake, Lumberjack Cash and Juicy Fruity.

Withdrawal and wagering

  • Minimum withdrawal: £5
  • Processing time: 2 – 5 working days
  • Bingo wagering requirement: NO WAGERING

Winnings from bingo bonus spending will go to the cash balance. Bonus funds cannot be withdrawn.

No fees for deposits or withdrawals.

Photo id, proof of address and a copy of card may be requested.

Help and support

  • Live Help
  • Tel: 0808 169 1459 – 8am to 10pm daily
  • Email: support@buzzbingo.com

FAQ section available

Social media

Facebook: There is a Facebook page for each of the high street clubs and a page for the online site.

Buzz Bingo on mobile and tablet

You can log in to the site via any mobile device on the relevant mobile browser. The games are fully optimised for mobile play and we found them fast and responsive.

You can see all the promotions scrolling across and sections for recently played games, most popular, Buzz exclusives, Jackpot games, recently added games and the bingo schedule. The only minor issue is that the ‘new’ and ‘exclusive’ banners across the slots obscure the full name of some of them.

You can access a full menu at the top of the screen and also see your balance and make a deposit or withdrawal.

In the lobby you see tabs for Bingo, Games and Options. Options takes you to Settings, Help, Terms and Cookies Policy. The others are self-explanatory. Games has a selection of Playtech games including the exclusives, while the bingo lobby has the additional room of Age of the Gods bingo.

Once in a bingo room there are options at the bottom of the page to enhance your game time while playing. This is where you can access chat, see information about the game in play, access the side games or get into settings for the game, such as sound, auto dabbing or simplified ticket view.

iOS App Store – There is presently no app available from Apple’s iOS store.

Google Play – There is presently no app available from the Google Play.

Android – Presently the site does not provide an alternative way to download an app to your android phone.

Reviews for Buzz Bingo

26 comments
Angela
Buzz Bingo User Name: angie070
User Rating:
Wednesday December 12th, 2018

Hi all I have been visiting my local Buzz bingo hall in Salford, most evenings since the end of August this year. I have noticed that more often than not its the electronic bingo that is winning most games. I feel like I am paying for expensive colouring books. Last night was a joke. not a single paper win at, even the flyers was won on electronic. Seems to me that the people buying paper books are just funding those who can afford to buy electronic packages. getting sick of how unfair it is.

H Blakemore
User Rating:
Friday November 23rd, 2018

No wins on any slots machines, just takes deposit after deposit. I have no dept and do not consider myself a gambler, but after not winning at all it continues to push you to play more to try and get some of your money back.
You come out the site realizing how much you have lost, it is crazy and there must be hundreds if not thousands of people losing every hour of every day. I feel as though I have been completely robbed of my money and have had no enjoyment playing, continued loss makes it a horrible experience. No contact either, live help non existent. On top of this, even though I so infrequently visit my local gala bingo, if I was to self exclude from their online site, I am no longer allowed to play there either, I am branded a gambler by the site. I am so angered by this I am considering speaking to a legal professional.

mike
User Rating:
Thursday November 15th, 2018

Joined deposited and played £50, had no bonus and won nothing, I played on slots and no word of a lie it was spin after spin of nothing so closed account down be very careful depositing on this site.

David Haworth
Buzz Bingo User Name: catman1949
User Rating:
Tuesday November 13th, 2018

Terrible. You play on slots and when you get a free spins line the games goes off and you cannot reload. Do not go on this site. Not worth even Half a star. 🌟

samantha n
User Rating:
Monday November 12th, 2018

I have been trying to join using my club membership number but wont let me…spoke to live chat..when its available which is few and far between…was told i’d be sent an email which i have never received then was told my account had been passed to IT as there was a problem with the way it was set up and they would look to sort it within 24 hours.
That was four days ago. Got on live chat twice in that time and nobody answers. Other times live chat not even available. I’ve sent 4 emails and not had a single reply. The on site jargon says they are waiting by their computers waiting for your email! I can’t comment on the actual games because I haven’t had a chance to see what they’re like, but I know one thing your customer service is an absolute waste of time.

Sean
User Rating:
Sunday November 11th, 2018

The site itself is just like any other VF site and the chat stars/mods are great. No wagering is awesome, but the good points stop there.
Instead of Buzz bingo asking you for your ID you get your account frozen/suspended then have to ring them up to find out why only for them to ask for ID. My id was auto rejected because it was a yearly council tax bill although it states on their site that this is acceptable id. My partner sent council tax bill, citizen card and birth certificate. Also all denied and Buzz bingo asked her for a selfie of herself holder her id ( thats just plain weird). real shame because the bingo and chat is pleasant and the chat stars/mods do their job really well and make the chat fun and great to chat with too.
CS side of it is the worse I have ever dealt with on any site, they just pass things on rather than actually being able to sort things.

After all that said I hope things improve because I would like to see it get better to keep playing but I don’t have high hopes of staying on this site.

Sean
User Rating:
Sunday November 18th, 2018

A little update on further issues: Buzz bingo finally accepted my ID after saying I will play elsewhere they sent me an email saying my documents was approved but then a week later or so when I tried to withdraw it said I need to upload documents so I rang up for them to tell me they made a mistake with my documents and approved them by mistake so now I have had to send in more documents.
As for my partner they have messed her about for about 2+ weeks, they say upto 48 hours to reply to an email but so far it’s been over a week with no reply. When I rang them for help I was told they cant do anything about it as it’s not their department, so why are we told to ring a customer service that do not have the power to actually help. Problems just seem to be passed on.
Note: The customer service have always been nice and done what they can to help but they can’t really do anything, buzz needs to sort this out as it’s the main thing players seem to complain about.

linda bailey
Buzz Bingo User Name: lindaterry
User Rating:
Friday November 16th, 2018

i joined as well, played few games in free room then went to depo and mine was frozen as well. sed id needed and i havent got passport or drives licence so i went to barnsley buzz bingo club and took loads of id. The lady there was very helpful and said she would sort it out. She did try but online wouldn’t let her and said it had to be me. I did try and rang them and everything, but they are not replying to my emails. I can’t be verified so I can’t play – not good.

lin
User Rating:
Saturday November 10th, 2018

Excellent experience so far. All bonuses credited as promised. The site loads well, with fun friendly user interface. Had few small wins. Good variety of bingo rooms and slots. The only thing I dont like is the fact that they’ve made you use your club membership number to sign up. But overall a good fun efficient site, that I can see growing more. And I will definitely carry on playing on. Give it a try, it’s got some fab offers. Also had few surprise freebies on sign in daily, so well worth logging in for look once you’ve joined.

michelle
Buzz Bingo User Name: mich328
User Rating:
Saturday November 10th, 2018

Not a site i would recommend -give you free joining bingo, but cant get near a win. People moaning same winners etc, i found that to be very true. played through my deposit and bonus and again not a thing, not even close, but did see several names pop up a lot, lucky to get 5tg never mind 0tg.

sarah ker
Buzz Bingo User Name: buzzed off
User Rating:
Friday November 9th, 2018

1st problem was when my son tried to sign up as he is a member. We had to call customer service, that was 4 weeks ago and when i called back they said it had to be passed to 3rd party,whoever that is ? We’re still waiting for the email saying they have sorted it, so customer service gets no starts as theres no communication.
2nd complaint was my daughter in laws acc, she signed up, played the 5 pound then deposited 10 pound. The site then said due to her age 18 she would have to send proof of age, which she did her young scots card and birth lines. The site refused that as proof, considering she signed up in club with proof of age. That was also 4 weeks ago. She has never went back on the site, as we were advised if they cant confirm age in 48 hours they suspend the acc and she would get her 10 pound back she deposited, but never played..and yes still waiting.
They are quick enough at taking your money, but they are terrible at helping you sort any issues out. This is terrible for a new club that is trying to get new players to sign up. I myself have had no problems,but after both incidents, we havnt been back or played. I wish the gala had stayed as the money wasnt great, but the customer service and staff in club were great and any problems were sorted asap, not 4 weeks later. Save your money dont play here. Since then ive joined tombola and ive won a good few times as with mecca. Dont get me wrong some players will have no problem with buzz, but theres too many that do.

Rach
Buzz Bingo User Name: Buzz bingo
User Rating:
Tuesday November 6th, 2018

Awful site, not 1 game goes passed 5tg and the same winners over n over.

James
User Rating:
Thursday November 1st, 2018

I wouldnt even rate this site half a star, absolute joke of a site. live chat you never get a reply.. email you never get a reply.. try to withdraw and it just says error occurred, absolute shambles!!!

TLW
User Rating:
Wednesday October 31st, 2018

Disappointed. Was tempted to give the site a try due to all the hype and I’m greatly underwhelmed.
I have no photo ID, but neither have I for all the other big sites I have used, yet haven’t experienced the inconvenience from these other big names as I have from Buzz. I emailed them on 27 Oct and received no reply as I write this. Tried “live” chat but it wasn’t very “live”. I only won £6.00, but now the account is locked. I deposited using a debit card so nothing should be suspect about it – but it’s their policy so fair enough.
I would really have carried on using Buzz regardless, had I liked the appearance, but the big red buzz appearing on every page change was beginning to send me round the bend. There are worse sites, but there are also much better.

ELlizabeth Hood
User Rating:
Monday October 29th, 2018

I go to Buzz Bingo in Possilpark in Glasgow. I enjoy the bingo and take my elderly parent with me. I have no complaints about the bingo, but the managers don’t like to turn on the heating and most customers are sitting with their coats on. When I asked why the heating is not on I’m told its on a timer – as we live in Scotland the timer should be adjusted to suit our climate not the south of England.
This is not something new all sorts of excuses have been given. The manager should be ashamed as many of the customers are elderly.

Kelly
Buzz Bingo User Name: Kelly
User Rating:
Thursday October 25th, 2018

Worst site yet. I’ve joined loads and had good wins, but this one doesn’t even let you enjoy the game. Wasnt asked to verify anything anyone could of been taking money from my card. Not 1 small return at all. Fair to say I closed my account. I’ll stick with the reliable sites. I should of read the reviews before I joined. Keep your money play elsewhere.

elizabeth rose
User Rating:
Monday October 22nd, 2018

For 2 years i have been a regular customer at Wednesbury Buzz Bingo. My visits i found was very enjoyable and the staff were very friendly and helpful, but recently i have been very dissatisfied with customer care. I must hasten to say that not all of the staff, its been mainly with middle management.
My concern is i visited recently to find almost £20 had been spent out of my terminal account. I accept that it is partly my responsibility to log out of my account which i wasn’t aware of, but i feel this is also a failure 0f buzz bingo at Wednesbury to ensure that members accounts are secured. I alerted a member of staff who apologised and approached the manager who didn’t come to me with any explanation only to say via the member of staff who served me that it was my responsibility to log out. From this experience i have learnt that i need to log out in future, but i feel the handling of the situation leaves a lot to be desired and my visits to Wednesbury buzz bingo is off putting.

Kerry Gillespie
Buzz Bingo User Name: 7572456714
User Rating:
Sunday October 21st, 2018

Such a shame, but in my opinion Buzz Bingo is just another money grabbing site with very little return to the player. There aren’t many bingo rooms but the ones they have are pretty good but most of them are quite busy.

The £20 no wagering bingo bonus is fab you keep what you win. The problem is you have very little chance of winning anything. They are very generous with small bonuses on slots and did win on my 10 free spins. However I put £30 in this morning and played 1 slot game and in total I won about £13 on top of that. That’s £43 on the same game at 30p a spin and not once did I get the free spins bonus.

I know it’s random but that’s over 130 spins and I have never played anywhere where you spend that much on one game and don’t get free spins. Gambling is gambling you win some you lose some, but when it’s me give give all the time without hardly any gameplay you know it’s not fair. I joined yesterday and have timed out already I have also emailed requesting that my account be closed. It’s sad that there aren’t many fair sites out there anymore.

John Bowden
User Rating:
Thursday October 18th, 2018

Deposited £10 for the £20 bonus bingo and 10 free spins. Did the free spins, won £6.05 but the £10 deposit was not matched [should have made a balance of £16.05]. Rang up, told I had to spend the £6.05 then the bonus would be activated. Did that, didn’t happen. Rang up twice, very obstructive, spoke to the ‘head of customer services’ who said that the first two of the 10 free spins cost £4.50 each told me it was in the small print!! He said if i put another £5 on it would activate the bonus. Asked him to do it as a gesture of goodwill for the misleading advert but refused. I’ve reported them.

Ray
Buzz Bingo User Name: BUZZ
User Rating:
Monday October 15th, 2018

Rubbish!! Joined Friday and still unable to play even though I sent pic of passport and got email sat and today saying my account has now been updated it still won’t let me play games!!

Julie
Buzz Bingo User Name: Jul
User Rating:
Thursday October 4th, 2018

We love Buzz bingo. The staff are lovely. Wallsend is our normal Buzz bingo. I have a wheelchair and staff always make me welcome and help where needed. The staff have a positive attitude. We have also been to Middlesbrough where again the staff made us feel very welcome.

carol
Buzz Bingo User Name: winbigmummy
User Rating:
Wednesday October 3rd, 2018

Just tried joining online bingo here today only to get no response from the support team who live help said had emailed me. Live help also emailed me when I was talking with them, but I have yet to receive anything from them. I have checked spam etc and nothing.
I feel I am being messed around here. Is anyone on the site and if so why are you not answering your emails? Not very good customer service that at all, telling me to contact you when you can’t be bothered to answer back, it’s a joke I would say. Avoid this site big time.

Steph
Buzz Bingo User Name: Buzz Bingo
User Rating:
Thursday October 11th, 2018

Hi Carol, I’m really sorry that you have been having issues with the website and haven’t been able to reach us. We want to give every customer who contacts us our full support and assistance, which means there is sometimes a wait to speak to us.
I would love to be able to get this all resolved for you, so if you could drop me an email with for the attention of Steph in the subject, and the best contact number to reach you on, I will be able to get this all resolved. You can send this through to Support@buzzbingo.com or give us a call on 0808 169 1459, 7 days a week between 8am to 10pm.

jan
User Rating:
Wednesday September 26th, 2018

I went to Sunderland and metro center clubs over the last few week, love the new branding, staff in both where very nice, but more helpful in the bigger club the metro center, callers need slow down a little and explain a bit clearer for new players which games are being played, and for the link they need better speaker system as sometimes hard to understand the link callers, but still had a fun time at both as not set foot in a bingo club since the smoking ban and they now even have outside smoking areas where you can play bingo.

Di
User Rating:
Monday September 17th, 2018

Went to the high street version of Buzz Bingo in Sheffield last night. No full explanation of how to play National. Girl calling main event must have had her tea on. Sooo fast. Gent before couldn’t understand a word he was saying. New Buzz needs new callers who can explain like normal. Would give 1 star but automatically gave 5 and can’t change it.

catherine Pilkington
User Rating:
Monday August 27th, 2018

hi I was at buzz bingo in Falkirk with a group that I am in on Sunday for the first time and I just wanted to say that the staff were so nice, BUT I would like to say a big thank you to a lady call June. I took not well while I was there and June went out her way to look after me. Nothing was too much; she got me tea then a drink of water and was just so nice.
I think you have got a great staff there and David is just a really nice boss with happy staff, says a lot for this bingo in this day and age (friendly staff) so thank you and we will be back. kate

Thank you for your review!