Responsible Gambling

WhichBingo.co.uk is the largest and most trusted bingo portal in the UK.

With such a responsibility we understand and take our responsibilities of our bingo playing members extremely seriously.

What responsible gambling means to WhichBingo.co.uk

WhichBingo.co.uk prides itself on providing a helpful, safe and fair environment for all its members’ to enjoy selecting their favourite games responsibly.

So much so that for the past three years WhichBingo.co.uk have been proactivley championing responsible gambling via it's Most Socially Responsible Operator/ Fair Play Award. The aim of this award is to recognise those sites who demonstrate the biggest commitment to fair play and responsible gambling - you can find out more information about this award by clicking here.

On this page you will find help in identifying a potential gambling problem, ways to maintain your gambling and to control your spending. If you are concerned about your own gambling habits or someone else's this page lists various steps and organisations that will try to help you regain control of your gambling.

Think you might have a gambling problem?

Set a deposit limit

If you set up a deposit limit in advance you may find that committing a certain monetary value to how much you are willing to play with responsibly could help with any gambling problems you may have. Once a limit is set you'll protect yourself from being able to exceed the limited amount. The deposit limits are flexible and can be changed at any time.

Self exclusion

One way you can prevent yourself from exacerbating a potential gambling problem is something called self exclusion. If you are finding it difficult to manage your gambling most sites give you the option to suspend your activity on your account or even close it for a minimum period set out by the game provider. You could also close your account permanently.

To enable this function contact the site or sites that you're having problems with.

Internet Filters - self help

Another option would be to remove yourself from gambling activity/websites and services all together. To do this there are various pieces of software available that will filter or block the above activity. Gamblers can prevent compulsive online gambling with these handy filters. They are;

Cybersitter

Cybersitter: https://www.cybersitter.com/

Cybersitter will enable you to block access to gambling sites with complete customisation via an easy to use interface. Visit the website for further information.

Net Nanny

Netnanny: https://www.netnanny.com/

Net Nanny's offers real-time filtering technology that gives you 100% control over online activity. Avoid those gambling sites with confidence via Net Nanny. Visit their website to find out more.

Gamblock

Gamblock: http://www.gamblock.com/index.html

GamBlock blocks access to all online gambling with one install. For further information on the features GamBlock provides and how it can help prevent further gambling problems check out their website.

Warning signs that you may have a gambling problem

Sometimes it can be difficult to identify a problem or addiction especially if it’s yourself that may have the issue.

We've listed some warning signs that may help you identify if you have a gambling problem or addiction.

  • Difficulty with stopping yourself from gambling.

  • Borrowing money to use solely on gambling or to pay debts accrued as a result of gambling.

  • Using gambling as an escapism from other problems or troubles you may have.

  • Loss of time with family or from work due to gambling.

  • Lying about the amount of money spent on gambling and hiding evidence of losses or wins.

  • Feeling depressed, hopeless or suicidal as a result of your gambling.

  • Lying about the amount of time spent gambling.

  • Gambling more money to recoup losses.

  • Selling personal items to get money for gambling activity.

  • Pawning personal possessions to get money for future gambling activity.


You may be concerned about a family member or a friend’s gambling habit. If you are, you should consider whether the issues listed above may also apply.

Help & Support

We here at WhichBingo.co.uk seriously urge you to seek immediate help if you feel that you may have a problem with gambling. Remember, you can contact GamCare as well as these reputable organisations listed below:

GambleAware

BeGambleAware: http://www.begambleaware.org/

BeGambleAware promotes responsibility in gambling. They provide helpful information to help people make the right decision for them about their gambling. BeGambleAware also helps you to understand and recognise a gambling problem as well as where you can go for further information, help and support.

GamCare

GamCare: www.gamcare.org.uk/

You may find the gambling charity GamCare and their professionally trained staff very useful to talk to. They are available to contact via telephone or via their website.

GamCare telephone: 0808 8020133

GamCare offer a huge range of professional services leading the way with expert advice, support and information dedicated to aid problem gamblers. Advice is provided over the phone, online or through face-to-face counselling. GamCare also have an education and prevention team focused on raising awareness of problem gambling before it starts.

Gambling Problem Leaflet

Gambling Problem (59kb pdf)

Dealing With Debt Leaflet

Dealing With Debt (55kb pdf)

Supporting A Problem Gambler Leaflet

Supporting A Problem Gambler (49.6kb pdf)

Count Me Out

Count Me Out: http://www.countmeout.org.uk/gambling/

The Count Me Out team act as an independent 3rd party that can help self excluded persons, friends and their families work closer together.

Gamblers Anonymous: http://www.gamblersanonymous.org.uk/

Gamblers Anonymous is an organisation that holds meetings all over the UK, hosting around 200 meetings per week. Gamblers Anonymous offers those with gambling problems the opportunity to speak with those in the same predicament as well as providing valuable help, advice and support.

Gordon Moody

Gordon Moody: https://www.gordonmoody.org.uk/

Gordon Moody Association provides advice, education and quality, innovative therapeutic support for problem gamblers through online outreach and residential services for problem gamblers.

Cygnet Health Care

Cygnet Health Care: https://www.cygnethealth.co.uk/

Cygnet Health Care provides a high quality national network of specialist mental health services ensuring quality treatment, care and rehabilitation.

Gam-Anon

Gam-Anon: http://gamanon.org.uk/

Gam-Anon offers a support network for those that are affected by a loved one's gambling problem. Meetings are confidential and further support and help is also available. Visit their website for further details.

Samaritans

Samaritans: http://www.samaritans.org/

The Samaritans offer a nationwide support network for people that feel they need someone to talk to. Visit the Samaritans website for further information.

The National Problem Gambling Clinic

The National Problem Gambling Clinic: http://cnwl-01.ext.desds.com/services/addictions-and-substance-misuse-services/national-problem-gambling-clinic/

The National Problem Gambling Clinic offers people the chance to overcome their problem gambling. The service is led by a consultant psychiatrist and staffed by psychologists, family therapists and debt advisors. Visit their website for more information.

Counselling Directory

Counselling Directory: http://www.counselling-directory.org.uk/

The Counselling Directory was set up to help support people with various health issues. If you're suffering with the stresses of gambling addiction or know someone who is you can check out their website for more information.

The Senet Group

The Senet Group

The Senet Group was set up in 2014 by Coral, Ladbrokes, Paddy Power and William Hill in order to promote responsible gambling standards to players as well as ensuring gambling marketing is socially responsible. In recent times, Sky Bingo also joined the group.

The Senet Group is an independent body chaired by an Independent Standards Commissioner who enforces compliance. In 2015, the Senet group launched a TV and advertising campaign to educate people about the risks involved with problem gambling as well as how to best stay in control.

You can find out more about the Senet Group by visiting their website here: http://senetgroup.org.uk/

Need help with money problems?

If your gambling problems are hitting you hard financially you may find it helpful to contact these organisations listed below;

Citizens Advice

Citizens Advice: https://www.citizensadvice.org.uk/

If you think you have a gambling problem Citizens Advice aims to provide you with free, independent and confidential advice to help give you a way forward in combatting your gambling problem.

National Debt Line

National Debtline: https://www.nationaldebtline.org/

If your gambling problem has got out of hand National Debtline is an independent charity focused on providing free debt advice by phone and online to people all across the UK with financial difficulties.

Debt Advice Foundation

Debt Advice Foundation: http://www.debtadvicefoundation.org/

Debt Advice Foundation offers free, confidential advice and support to anyone worried about debt. The advice given is impartial and based solely on what is best for you.

Debt Support Trust

Debt Support Trust: http://www.debtsupporttrust.org.uk/

Debt Support Trust provides helpful debt advice and support for people struggling to manage their debts. Trained volunteers and qualified debt advisers are on hand to help people with debt problems.

Stepchange

Stepchange: https://www.stepchange.org/

Stepchange is one of the leading debt charity that help thousands of people sort out debt problems. Problems can be discussed via telephone, online and practical solutions.

Protecting minors 18 plus

Remember it is illegal for anybody under the age of 18 to gamble. As a parent or as a player, it is your responsibility to ensure that you are vigilant in relation to this issue. For further help select the links below to various sites that specialise in internet protection:

CyberPatrol

CyberPatrol: https://www.cyberpatrol.com/

This award-winning filtering software provides, schools, libraries and businesses around the world with secure, safe browsing. Visit their website for more details.

Contentwatch

Contentwatch: https://www.contentwatch.com/

Focused on delivering Internet protection solutions, contentwatch provides filtering technology to allow the user to ignore unwanted gambling sites.

We also encourage you to keep all of your account details safe. Make sure that no one else uses your account.

FAQ’s

Most sites will work as hard as possible to apply your exclusion as soon as possible, however, it's worth noting that there is a fair amount of work to be done to get this implemented quickly, and times can vary from site to site. It’s best contacting the site directly for a definitive answer.

Most sites will contact you directly, either through email or text as soon as self-exclusion is activated on your account.

In most cases - no. Usually once an account has been activated with a self-exclusion order it can not be reactivated under any circumstance until the expiry date of the self-exclusion period has finished. Always contact the site directly for more guidance and details in regards to their own Terms and conditions for self-exclusion.

Most sites work on a joint-commitment basis with a self-exclusion agreement. Usually a site help you take reasonable steps to prevent you from opening new accounts and the site will expect you not to attempt to re-open any existing account(s) or try to open any new accounts.

Social Media Campaigns

Gamble Aware Week

In 2015 the industry held the first 'GambleAware Week' with the aim to increase awareness of gambling voluntary set limits as well as educating people about the tools available from within the industry and further afield to help control their gambling problems and/or addiction.

The Hashtag #GambleAwareWeek was adopted and you can follow its continual usage on Twitter.

Gamble Smart Campaign

The Senet Group also ran a highly successful social media campaign focused around the hashtag #gamblesmart. You can read more about the campaign’s aims here: http://senetgroup.org.uk/gamblesmart-campaign/

Along with the campaign the microsite ‘When The Fun Stops’ : http://www.whenthefunstops.co.uk/ helped catapult the campaign further.

Senet Group Bad Betty TV Advert - Online Gambling video

Senet Group Bad Betty TV Advert - Betting Shop

It's worth remembering that bingo is an entertaining and social game, making money from bingo is most certainly not guaranteed in any way. Bingo should never be seen as a primary source of income or a way to pay bills. Play bingo the way it was meant to be played, for the pure enjoyment. Enjoy the moment if you win a bit of money but keep in mind that you should never play more than you can afford. Have fun!

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