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Virgin Games Review

Get 30 Spins on Double Bubble OR £50 Bingo when you play £10

New members only, 18+. Must opt in. Min £10 deposit & wager. 30 day expiry from deposit. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Rules Apply. 18+ Play Responsibly. BeGambleAware.org.
  • Over 350 games from multiple top providers
  • Includes video slots, table games, live dealer and bingo
  • Active presence on Facebook and Twitter
Payment options
Software options
Support

Live Chat: 24/7

Tel: 0800 083 1833

Email: Via on-site form

FAQ Section

A Quick Look at Virgin Games

Virgin Games UK has quite the history to tell. It originally launched a decade ago in 2008. However, the software provider named Gamesys took it under their wing in January 2013. Since then, this brand has been sporting a whole new look. This makeover included the globally well-known logo of “Virgin” which gained popularity as an airline and then numerous other things like a bank. Currently, the site holds licenses from both UK Gambling Commission and Gibraltar Gambling Commissioner.

Bonuses & Promotions at Virgin Games

The Welcome Offer

  • Get 30 Slot Spins or £50 of Free Bingo when you play £10
  • No wagering – No cap on winnings – No fees on withdrawals

Since bingo was added to the site in August 2019, players have had a choice of welcome bonus. For a spend of just £10 from your first deposit you can choose to play bingo up to the value of £50 (dependent on the value of the tickets in the game you choose) or 30 spins on one of the site’s top games, either Secret’s of the Phoenix or Double Bubble.

The even better news is that there are no wagering requirements on anything you win.

*New members only, must opt in. Min £10 deposit & wager. 30 day expiry from deposit. Free Spins: on Double Bubble. 1p coin size, max lines. Bingo: Advertised ticket value based on £1 tickets. Game availability & restrictions apply. Rules Apply. 18+ Play Responsibly. BeGambleAware.org.

Ongoing Specials & VIP Program

Enjoy promotions that bring you a Game of the Month and Poker Tournaments with massive prizes up to £10k. There is always a featured slot to look out for that can win you Box prizes in daily or weekly draws and the bingo schedule is quite busy too. There is not time to be bored at Virgin Games.

Games & Software

  • Software providers: NetEnt, IGT, WMS, Big Time Gaming, Blueprint, Gamesys
  • No of Slot Games: 300+
  • Type of games: table games, live dealer, slots, scratch cards, online poker, online bingo
  • Games – video slots, TV-themed slots, blackjack, roulette, poker, live dealer, scratch cards

A number of the most popular casino brands ever have provided their creations to Virgin Games. There is a total of over 300 games in its collection at present. These games cover a wide variety of casino genres like video slots, classic table games, live dealers and scratch cards.

Website

www.virgingames.com

Launched

2008

Licence

UK Gambling Commission & Gibraltar Gambling Commissioner

The most popular Virgin Games slots right now are Secrets of The Phoenix, Double Bubble Jackpot, Cleopatra Slot and Rainbow Riches. The table games and live dealer games include blackjack, roulette, baccarat and poker. The introduction of online bingo made this a totally all round gambling site to suit all tastes and offer the best variety.

How to Deposit & Cash Out

Depositing

It is easy to make a deposit on Virgin Games by choosing your preferred payment method and the amount you want to put in. It accepts many methods including Paysafecard, PayPal, Neteller and Skrill. The deposit amount needs to be £10 at a minimum.

 Cashing out

You can cash out from here after verifying your account. The withdrawn amount needs to be at least £10 and will reach you within 3-5 working days.

The Community

Don’t shy away from being part of the Virgin Games community. You can be a valuable member of this group of players by signing up on their platform. One of its plus points is that there is now a selection of bingo games on this site, which means it has bingo chat rooms where you can hang out with other players. Virgin Games does also have an active presence on social networking platforms through its official Facebook (@virgingames) and Twitter (@virgingames) pages.

 Take Virgin Games with You

You can take Virgin Games with you no matter the time or place. It has an optimized version of its original desktop website which performs much faster and provides a better user experience to the players. The Virgin Games mobile site offers all its games including slots, casino and live poker just like the desktop one. Unfortunately, there is no Virgin Games app in development right now for any mobile platform.

 Our Take on Virgin Games

Virgin Games has been a part of this online casino industry for a long enough time. There are many areas where it has succeeded like providing a decent game collection and ensuring 24/7 live support for the players. This brand is also active on its social media pages which is definitely remarkable. The only thing it lacks right now is a full-fledged mobile app which serves players on the go and these days that is not totally necessary either. We say it deserves 4/5 stars and a few more games would get it top marks!

 Have Your Say!

Let us know what you think about our Virgin Games review by leaving a comment below!

Reviews for Virgin Games

2.32 /5
Based on 68 user reviews
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Reviews (98)
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Jake
Thursday July 11th, 2019
User Rating:

As long as its trustworthy I don’t mind losing.

Mirjana
Saturday March 16th, 2019
User Rating:

Disappointed with Virgin games, you never seem to win anymore. Sorry Virgin but there isn’t much of a positive feedback as I have deposited hundreds and got nothing back as yet! However, you do get bonanza box as you deposit but which ever box you open it’s never more then a few quid, hardly worth anything and you loose that as well!!Very, very disappointed in you Virgin, you used to be ok years ago!

Mike
Friday December 28th, 2018
User Rating:

Received a text today in regard to a cash bonus and 30 free spins if I deposited 10pound and played. I did and did not receive either. Went to chat support and was told that my mobile was tied to an old account, tied to a old debit card. Why was this account still active? Apparently my current Virgin Games account as an incorrect mobile number on it?? and I’ve had my mobile number for over 13 years.
I think Virgin knows that the account they are sending promotions to are inactive/duplicated. Instead if giving me the promotion as I carried out the terms offered – Are Virgin Games sending out promotions to inactive accounts to intice players back?? Begs the question is this legal?
I do not understand why Virgin do not carry out housekeeping and close duplicated accounts…..
Also, they could have just given me the promotion as I carried out the terms – obviously these promotions are targated and not available to all their players!

OLLIE
Saturday March 31st, 2018
User Rating:

Keep away from Virgin Games. Every month there is a chance to win free spins if you play every day and spend £10. In all the months i was playing everyday most i won was 4 free spins and 5p yes 5p. Yesterday everyone was complaining on chat about the low percentage payouts well under 30% and if you complained on chat you were booted out like me and my friend was.
So a bit of advice keep away from these sites and look at reviews and save your money.

Leigh
Friday October 19th, 2018

I agree. When I first joined I spent quite a bit and when the end of the month free spins came, I was getting roughly £40 or more back. Since I spend less, I get peanuts at the end of the month. Same with all gamesys sites.

honestmaid
Tuesday September 5th, 2017
User Rating:

I have been a member for a number of years but have found that all you do is deposit. The wins if any are very small and far between. The bingo i have never won always the same names winning. I know its gambling but come on virgin play fair. The slots when i first joined was good you could spend a good hour playing but now my £30 takes about 5 minutes and is gone, no win for months and months, so i am closing account. Please be careful when depositing on this site.

charanne
Friday July 21st, 2017
User Rating:

omg shocking, really shocking. Been with site about 5 years so daft as 8 family an friends have all closed their accounts over the last 2 years. I thought cant really be that bad. wow guys it really really is shocking. reels out context an jumpy when spin. Got 65 free spins tonight won £4.08p – bad. Then played that £4 got up to £8 then nothing, no bonus nothing ..lots in chat saying how bad games are, yet others saying they are winning. This site an top review site full bad reviews, find another site guys Virgin is very very bad tc

honestmaid
Friday September 8th, 2017

i was the same. had 1 win then nothing at all spin after spin of nothing there was a lot of chat saying the slots are bad and no one winning much at all

justmyopinion
Saturday June 24th, 2017
User Rating:

Been a member for years but don’t play too often for simple reason. Never win! The bingo is terrible for repeat winners from morning to night. The slots … 1p 2p 0p wins all the time. Bonuses on slots are rare and even then you’re talking pennies of a return. I used to love the site but it gets very disheartening when you go from depot to zero every time.

justmyopinion
Monday June 18th, 2018

One year later and ive just logged out for the exact same reason. I decided to give it another go and played for the last few weeks. Absolute waste of money. Deposits go to 0.00 in 3/4 minutes, and you can sit hours in bingo watching same names win every game. Something really not right as no one is that lucky. Avoid virgin in my opinion.

Donnastep
Saturday June 3rd, 2017
User Rating:

Save your money! The slots are pathetic and don’t get me started on the daily free game, where you’ll get no more than 5 free spins if you’re lucky! I spent £100 and had just 5 free spins paying out, wait for it…..32p.

MEMPHIS38
Saturday February 25th, 2017
User Rating:

I have played on Virgin for years being a loyal customer and all that, I recently had an email from them saying I had won a virgin gift voucher. Well you can imagine I was over the moon as I never win anything 🙁
So I done what the email told me to do click here to recieve your voucher. Clicked link come up and said congratulations on you win your prize will be with you in up to 30 days.. So i sit and wait thinking ooo i can take the hubby to a hotel for the night delayed wedding night 🙂
I wait and wait nothing so I email them, get a reply back saying you have missed it as you didnt claim it by the 31st jan 17… Well I rung them and had a go tried to tell me that I along with 88 other people (Now there was only 100 vouchers) had not claimed there prizes we tried to call you and emailed you a second time..
What a bunch of lying idiots only had the one email off them. Nothing in the email or T&C to state when it had to be claimed by.. Though I claimed on the 9th jan 17.. No sorry its our fault we’ll send you a voucher but a plain old your loss your not getting anything from us along with the other 88 people we ripped off for the promo as well….
Steer clear and save your money for the likes of Jackpot joy or heart at least you can win with them and they give you what you win.

Tomo
Wednesday February 22nd, 2017
User Rating:

Hi. I have a lot family that played on here the last few years. I closed mine but my Aunty hotbabeme won £30 in 15 months, yes £30 even though she been putting £25 or more on nearly every week. don’t bother please ..tom

tiney54
Monday March 27th, 2017

Just because someone puts on £25 or more a week, it does not mean they are going to win, its gambling, win some lose some.

natjayk
Sunday February 19th, 2017
User Rating:

Worth a try on here as i played on jackpotjoy every week and never won nowt, but i had a good wee win eventually on here so that made me happy. Banned jackpot joy and kept Virgin -haven’t won since, but still 1 of my fave sites.

PICO2016
Thursday November 24th, 2016
User Rating:

I have played bingo, poker and blackjack and on this site and tbh blackjack is heavily biased to the dealer having played the game for many years for real. I would not play any games here as always newbies win most.

MEMPHIS38
Saturday November 19th, 2016
User Rating:

disgusting site. same bingo winners. never win on slots.
won when first played and won nought in over a year. totally unfare and greedy. seems that only big money players n vips win. they say its ramdom i doubt that very much. i would avoid this site, take take take no give.
the free games are a joke. i only ever seem to find five free spins n then they give ya absolutly nought.

smithy64
Wednesday October 19th, 2016
User Rating:

I like Virgin Bingo although like many sites you only seem to win when you first join. I have had some good wins on the slots but i never seem to win on bingo. Its bright and friendly and seems to be one of the better sites. chat hosts are nice and customer services are the best. Overall i would recommend Virgin Bingo.

angela jones
Friday August 19th, 2016
User Rating:

Terrible, Terrible, Terrilble in all aspects. If there was a 0Star rating Virgin wouldn’t even get that

flowerpower39
Wednesday August 3rd, 2016
User Rating:

Fun games and bingo on site, however it seems the longer you are a member, the fewer the wins. Virgin bingo has become a big disappointment to me which is a shame because I love the variety on the site.

Michellesk
Monday July 11th, 2016
User Rating:

Poor customer support, offers pop up once you’ve made your deposits. absolute shambles site.

Pepsi
Monday July 4th, 2016
User Rating:

omg my sis joined had 50 to play with not one win yet nats won 15 times in adventure in 30mins!!! awful site. rubbish rooms. not even a pound win or share. sis closed account same day too when she complained to live help they said try less tickets. haha she did this from 60p to 90p to the odd 120, still no wins or 1tg!!! shambles of a site an i was with her for four hours of play last night an was gobsmacked!! one name wins 15 times!!!

funnybuuny1
Saturday June 11th, 2016
User Rating:

Omg again 0 wins. i joined a few years ago never won over £20. never with drawn either, but played last night an noticed that 1 person wins 100s and according to family and friends thats every night. good for them, but in chat they said they have withdrawn 72 times since November. Wish we could be that lucky – been on for few years never won, so how can this be.

charfunme
Saturday April 23rd, 2016
User Rating:

Been on this site a few years – won a little till few months ago. Now when i play on here all i do is wager £50 a time an guess what no wins. I knew from its reputation i shouldnt really bother again but thought others where just moaning ,,no they were not its dire ,,if your not in with the crowd dont bother .

magsx
Monday February 29th, 2016
User Rating:

Joined virgin about a 3 year ago, banter and overall gaming experience was great until the regular players started leaving and since its just became dire!
Hosts more interested in flirting with the chatters and typical that these same flirty chatters win the chat games all the time.
Say anything about it and all the chatters gang up on you and the hosts give a mere LOL to the fact.
Only decent host there id say is rayne, Jackson and gwen, absolutely great.
Payouts can be ok if you bet big, but same winners day in day out on bingo rooms, chat games, randy games.
Since changeover ive noticed that the good banter chatters who you could have a good laugh with have all either left or dont have chat on display, hosts seem depressed majority of the time.
My advice, try a different site, this one used to be good but has reverted to the same old gamesys ways as the others.

mesonya
Monday February 29th, 2016
User Rating:

I stopped playing here as got so bad so have not played in a while. Now my poor nan tells me same for her 10p 20p wins out of £50 every week – find a better site. Yes some might win a little at 1st but you will lose £100s till next win so might be lucky an win few pence your money back ….funmesonya

topmanme
Sunday February 21st, 2016
User Rating:

I joined this site a few years ago as looked good. I promise you even though putting on about £50 some weeks i have never won more than £10. its quite bad really you would think after 3 years or so i would have had some sort win ,,,nothing at all.
Yes you see some newbies put £10 on get bonus an hay there winning 100s i never even won when joined ….i must be the most unluckest person in the world then if this down to luck as sure doesnt make sence ..hotbabeme

navyman
Monday February 1st, 2016
User Rating:

Hi. just like to say that its a shame that we dont all have the same luck and its sad when some do lose an never win, of which i have found with all virgin sister sites penny wins, but i have been very lucky on Virgin – a win of £1249 and another of £200 and i spent very little to get them. Their hosts are lovely to chat too and some the other players are lovely – had a good nights chat with them last night for few hours.
So i give Virgin 100% best to play with small bets at 1st as less is more sometimes. I do see people playing £2 or £3 a spin and thats why money goes quick. Play a little 1 day, if no good try again another day. Good luck an i hope you find the site as good as i have all best.
T Crichton

WhichBingo Anita
Tuesday February 2nd, 2016

Hi navyman. Congrats on your wins and that’s good advice about playing a little and then trying again another day.

navyman
Sunday February 21st, 2016

Hi Anita thank you for your comment on my win…..as i say i have found this one for win nice host an players to be the best online site ,,,but its a shame that i have now been put off online gaming as since i won that win ,,,i joined 4 the other gamesy sites an my god not won a bean on any them all pence wins its unreal.. all in all lost double of my win on virgin,,,so it seems to look to me win on 1 site lose on all the others ,,which kinda makes you lose faith in the sites ..
All the best to you as i say virgin will always stand out to me if asked by family an friends but i will also be honest in how i lost on the others due to some soft ware company ,,,tom Crichton

walsh1970
Thursday January 21st, 2016
User Rating:

This site is just like its sister sites – all take and no give. Left jackpotjoy because they were a cashcow and don’t reward loyalty to there big depositers. Been with virgin about 4 months and at first got inundated with loyalty bonuses, but after 3 months and large amounts wagered on slots (chuzzle) mainly, the loyalty bonuses and wins have dried up.
Might be good at first for a month but then, you are just one of the many mugs that make virgin, jackpotjoy, sun bingo,,,greedy sites. Its no use chatting to the help desk they don’t want to know, its all greed with the Gamesys sites.

funnygirl
Thursday November 12th, 2015
User Rating:

This site is awful. It really is just a money pit and seems that most of us are there to line the pockets of the select few. I think you can tell what the customer service is like if you look at some of the reviews and see the same generic and some what patronising response they give back.
You see an awful lot of the same people winning the chat games and the money on the daily free game, as for the monthly free game which they try to make sound fabulous, it really is rubbish and yet again, its mainly the same people that win the money, most of us are lucky to win a few spins and you only win pennies on it, its rubbish, if you say anything in chat you get slated by the regulars and the chat hosts make out that you should be grateful for the pennies as they are free!!!!
The slots used to give a fair pay out, but not so much now. You see a lot of people complaining in chat about spending a lot and not even getting a bonus round, and yes of course, the regulars who win a lot will slate them and tell them its gambling, but ive noticed these same regulars are quick to moan when they dont win for a day, try not winning for months like most of us.
Ive found the chat rooms to be hard to get involved in, most times you just get ignored. There is one poster who is disgustingly rude on there, but seems to get away with it.
All in all, if you only wager what you can afford and dont mind if you dont win much, then its an ok site for that, just dont have high hopes as you will probably be dissapointed.

jelly16
Monday October 26th, 2015
User Rating:

jelly16 : I have to say I enjoy the experience on this site. The chat hosts are helpful. Can not win all the time, but I believe they are fair. They are responsible and you can set limits which is good as a lot of people that moan should use this tool if losing is uncomfortable.
The site is easy to navigate. Some members are so funny I have found myself laughing out loud which is great. Much better than the robotic sites I have tried that have chats as dull as dishwater.
Well I see myself being a member at Virgin for a long time and hope to become a VIP… one day. Give it a try, I am certainly glad that I did.

howardsgirl
Tuesday September 15th, 2015
User Rating:

I am fed up of the same peeps winning the chat games. I have been with Virgin Bingo for many years, but now it’s going down the pan. It is most annoying when you mention same peeps winning the hosts have a go at you and it encourages the peeps in chat to gang up on you – it’s getting more like a school classroom.

coljon
Sunday October 4th, 2015

Always same peeps winnings games at Virgin Bingo. They say randy is random, is it heck. Never been picked since it started, but see the same ones every day. Dare mention anything and the host threatens to ban you, thus encouraging chatters to have a go to.
I’ve stopped playing on this site (been a member since it was with minver) so probs about 15 years. Its now a greedy site and you have very little chance of ever winning. Only site I know where you have only 3 marked off when the house is called. And this is just about every game. Not a good site. Not good hosts. Not gonna waste another minute on it

chubby
Tuesday August 11th, 2015
User Rating:

lol, if your a big gambler then maybe stand a chance, if your a referral then nc. Same big winners, got nc us small fry. But gl if you try because tonight was my very last depo. Had enough of the same big winners – never won more than few pounds.

ubbingob.
Tuesday August 11th, 2015
User Rating:

I left a review some time ago, not all good i admit, but recently had a little win on slots, so made me keen to stay loyal to Virgin and see if site has improved. Well I hate to say it, but it hasnt really. You see, not long ago, Virgin stopped what was called there “red hot days”, which were Wednesdays and Sundays. I liked them and so did many of the other regulars.
It could be anything from 9 am-to midnite, cash back on slots, guaranteed bingo houses and lots,lots more. Well Virgin took it upon themselves to completely stop these days.No reason why, nothing.
When we asked hosts why and when some of us went to live help, all we got told was to watch this space as something better is coming.
Well we are still waiting and nothing. Compared to the other Gamesys sites there is no where enough promotions to keep you interested. I used to really enjoy playing bingo on Virgin at the weekends, but not any more. In the last 3-4 weeks the numbers of people playing have dwindled down so much even the hosts there are saying how quiet the bingo is getting. A lot of regulars now seem to play elsewhere and thats what i will do now.
A few of the chat hosts have left now too and a couple of them were just simply the best. They made the site,so helpful and welcoming, but its not anymore.
The site seems to of lost its way and a lot of regulars with it. I’ll come back early next year to see if anything different is on the horizon, but there is just nothing to keep you really there anymore.i know it would be hard to compare them to there sister site – Jackpotjoy – which in my opinion have some fantastic promotions, ones where you have a good feeling that you could actually win something – big or small, but i just think if they had of listened to there loyal players more they could of been as good and at one time even better than there sister sites…R.I.P Virgin…who knows if they will listen….somehow i doubt it..xx be luckyxx

mich328
Thursday August 6th, 2015
User Rating:

Played Virgin Bingo for few years, withdrawn once not a lot mind around 30.00. Games and slots have got worse. Tried again tonight – depod and within mins gone, but before tried a slot on demo, and yes guess what win win win, but nothing in real cash. I’ve got to a stage where i will defo not depo no more it seems to be the same peeps getting all the wins. Shame really but after years and years of depos and nothing in return not doing it again. gl if you suceed

Dumpling
Friday June 5th, 2015
User Rating:

I’ve been playing on Virgin for three years and am a VIP. Over the last few months the slots have become greedier and greedier. This week I have wagered every night and the money has played straight through without a single win, not even pennies. 20.00 every night for six nights. When I commented in chat I was told off for bringing chat down while all the hosts little pets were really abusive to me me and yet nothing was said to them.
Chat is full of people who wager the minimum to play the games and flirt with the hosts. The same names win all the chat games. You can almost predict who will win going by the list of who is in the room. Apparently they are random. Just as random as the same players who all won the prize draw, the hampers at Christmas and Easter eggs and get money on the monthly game while most others get 1 free spin.
Go some where else, there are much fairer sites..

Virgin Representative
Tuesday June 9th, 2015

Hi Dumpling! Thank you for your review we will consider these comments and use them to improve our service! We hope you continue to game with us in the meantime!

sweetpea
Wednesday July 1st, 2015

I agree these gamesys sites are just greedy. Virgin is the worst ive played on. I hope ive learnt my lesson. I advice you all to do the same, its no fun playing on gamesys sites anymore to many unhappy customers.

howardsgirl
Saturday September 19th, 2015

I agree. I’m considering closing all my sites I have with Gamesys .

ooffsianka
Sunday July 26th, 2015

I was just about to deposit for the first time and start playing, but won’t even bother to try 🙂 Thanks for review 🙂

Happy Days
Tuesday May 26th, 2015
User Rating:

A total waste of money. 19 players in bingo and still no win and same winners winning game after game! Slots pay a pathetic pittance and payouts are premeditated eg. Won 1.00 and my balance had been credited before the reels had finished spinning! A bit iffy to say the least! Won’t be returning! All gamesys sites are the same…poor payouts and little in return. Bye bye Virgin, you won’t be getting anymore from me!!!

Virgin Representative
Tuesday June 9th, 2015

Thank you for your review we will consider these comments and use them to improve our service! We hope you continue to game with us in the meantime!

angela jones
Tuesday April 14th, 2015
User Rating:

Not the best site around. Same winners alllll the time. Hardly mark any numbers off. Been a member since it was with minver, so probs about 15 years. Withdrew once in all that time. Did leave for a while and came back when it changed to gamesys. Have to say it really is dire. The chat hosts definitely have their favorites and its those favorites that seem to win the chat games and quizzes.
The hosts are never! wrong, even if its as clear as day that they are sometimes. Chat games are few and far between and you can only win once in 24 hours which is poop. You used to be able to win 3. Unless you can afford to max on every game (which I can’t) its really not worth wasting your money. Their are new sites popping up everyday, you’d be best off playing elsewhere.

Virgin Representative
Tuesday June 9th, 2015

Hi angelajones! Thank you for your review we will consider these comments and use them to improve our service! We hope you continue to game with us in the meantime!

ubbingob.
Friday April 3rd, 2015
User Rating:

Virgin is getting worse. The slots only pay out big to the high stakers who can afford 30, 40,and in some cases 200 pounds a spin. So if you can only afford 40 pence, or a pound spin, you are wasting your money, as basically you are just topping up the pot for the high stakers. Look on the winners list.
The flirting with male hosts is getting worse. I really do not think virgin monitor the chat rooms strictly or log the chat, as what is said between some female members and a certain male host is so shocking.they just would not get away with it on other sites. Sad thing is now they do not really cater for the bingo players.
The female hosts are fantastic, helpful, polite and never rude. Used to play here a lot, but now stay away and the many friends i originally recommended to virgin have all said the same, so we cant all be wrong.

Virgin Representative
Tuesday June 9th, 2015

Hi Ubbingob! Thank you for your review we will consider these comments and use them to improve our service! We hope you continue to game with us in the meantime!

kissifur
Saturday March 28th, 2015
User Rating:

Dreadful site, please do not ever deposit some of the chat hosts seem to staned in the way of you winning if you are not among their favourites. Please heed my warnings this is one of the worst sites and has the worst chat hosts on the net, you have been warned.

Virgin Representative
Tuesday June 9th, 2015

Hi Kissifur. Sorrry to hear that. Thank you for your review we will consider these comments and use them to improve our service! We hope you continue to game with us in the meantime!

Dumpling
Friday June 5th, 2015

I totally agree.The favouritism is appalling.

kimmy1286
Thursday March 26th, 2015
User Rating:

Been a member of Virgin BIngo before it changed. Had a couple of wins at the start now I win nothing and I deposit every month without fail. Sadly that was the same with JPJ – have a win at the start then nothing after! I closed my jpj account, but still not ready to get rid of Virgin games as i like the players and promotions, albeit they have been lacking of late.

Virgin Representative
Tuesday June 9th, 2015

Hi Kimmy. Thank you for your review we will consider these comments and use them to improve our service! We hope you continue to game with us in the meantime!

nanny
Thursday March 5th, 2015
User Rating:

Been on this site for 2 months now and am feeling really let down by it,
play bingo most nights and have yet to win on it .Same winners all the time Won money on the slots and cant get it deposited into my bank.Virgin says this is a technical error with one of the companies which deal with the transfers and are at a loss as to where the money has gone .
Although the customer service team are pleasant when I ring them they do not seem to have any idea what to do to resolve the issue .To confuse me even further two days go I get an email from Jackpot Joy’s customer service team thanking me for my patience while they sort out the matter???. When I mentioned this in a chat room was told that I cannot talk about other sites,explained to the host was not talking about other sites but only asking if others were getting same email and experiencing same problem.The host repeated that we are not allowed to mention other sites and I should speak to customer services.
Virgin don’t seem to have a problem with the money transfers when I make a deposit from my account onto the site so what is going on with the withdrawals?
Really not impressed with it at the moment.

ubbingob.
Friday April 3rd, 2015

I had same problem once. There was a so called error when i withdrew and live help just did not want to really know and i kept getting emails from jackpot joy support.Why is this..surely the emails should come from virgin directly..

Virgin Rep
Monday March 9th, 2015

Hi Nanny, We really appreciate your review as it helps us gain feedback from our players. I can assure you that our Customer Service team will be doing their best to help you get a satisfactory answer to your problem. We hope everything gets solved in the correct manner and you can continue gaming with Virgin!

andria17
Friday February 27th, 2015
User Rating:

Avoid this side is a money machine for the owners. If you win once you lose a hundred. You might as well open the window and throw your money out. No matter how much money you spend you really dont stand a chance. Imagine spending £700 on a slot game and dont even a get a bonus once, What is a slot game without a bonus? Nothing.
In chat you are not allowed to moan that you are loosing the chat host tells you off by saying its only luck, Luck? I need a flimflam miracle to win on virgin games never mind luck.

Virgin Rep
Monday March 9th, 2015

Hi Andria17, we are sorry to hear about your bad luck using our website and our bingo rooms. Please be reassured that everything is done at random and that not everyone can be a winner unfortunately. We do wish you the best of luck with your future Bingo gaming though and hope you can continue playing with Virgin!

bebe27
Monday February 9th, 2015
User Rating:

I registered an account at Virgin Bingo and after a while through no fault of my own my bank closed my account and i had to move. Fast forward 13 months i opened up a new account with my new bank details, as like i said the address and bank details were no longer valid and i had no way of getting access to them.
Everything went fine until i won over 1200.00 and tried to withdraw my winnings. As soon as i did i was told i was in breach of terms and conditions and the person in live chat refused to listen to me when i told them that i no longer had an account with that bank or lived at the original address. Why do they not tell you this when you first sign up – its because they want your money off you.
Also i’ve checked with other gambling sites and most of them close your account down after 12 months of inactivity, but not Virgin. They wait for 30 months before considering an account dead. If i had lost money they would have been happy to let me carry on, but as soon as i won then they started to crying wolf and closed my account with the 1200 winnings. I have spoken to 5 year olds with more understanding and common sense.

ubbingob.
Friday April 3rd, 2015

omg..thats terrible..are they allowed to do that..and not pay you your genuine winnings?i really hope you get it sorted.x

Virgin Rep
Monday March 9th, 2015

Hi there bebe27, If you have taken this up with our Customer Service team then they will have done their utmost to make sure that you got treated fairly in the situation given the circumstances. If you have not opened a full investigation into the 1,200.00 with our CS teams and our marketing teams then I suggest you do this as they will be able to provide you with a valuable explanation. We wish you all the best and are sorry to hear about your bad experience with using our service.

labelle
Tuesday November 11th, 2014
User Rating:

Agree with the others. Awful site, repeat winners in bingo all day no matter how many players, free bingo never works and the slots just eat money. I played 60.00 on Phoenix and won….70p! The flirting with chat hosts makes me uncomfortable too. They have their little pets who get away with being rude. Avoid

del4u
Tuesday November 25th, 2014

I have to agree with you about the chat hosts flirting with players, especially with the male hosts, flirting with female players. It is worse in the slots room. There sometimes seems to be free 4 all, especially late evenings. Sometimes it is so cringing I have to turn chat off! This seems to be the only site i have ever seen this on, just so wrong.

Virgin Rep
Monday March 9th, 2015

Hi both! We will look into this and make a note of it! We value your thoughts! Thanks for playing,

Rissa
Sunday November 2nd, 2014
User Rating:

For a long time i have been a huge fan of Gamesys sites, in particular Virgin Games. However the last few months have been dire – their ‘red hot promotions’ cater mostly to the big spinners, those that are willing to to gamble 50.00 on one slot. Free bingo is fast becoming a myth, its bad enough its not on at scheduled time like most bingo sites, but then it randomly breaks before the first game is played.
For a newbie player, bingo seems to be somewhat lucky, but should you win more than twice in a hour the roomies will make you feel guilty for playing. On the whole join Virgin – play the welcome bonus, but find a different site to call home.

Virgin Rep
Monday March 9th, 2015

Hi Rissa, your opinion matters to us and we hope that you can re-visit Virgin Bingo and try out our new look website which will be coming around in April. We wish the best of luck next time you play with us, thanks for the review!

justmyopinion
Wednesday July 2nd, 2014
User Rating:

Love gameseys sites but have to say Virgin is a bit disappointing. Only 3 bingo rooms. More a casino/slot site. As a lot of people said repeat winners is frustrating. Only 10-15 people in the room and the same 3-4 people winning repeatedly. Spent £40 and won nothing. Jackpot winner won about 20 times after the JP.
Same name winning every game for 4 hours and were the same people chatting with CH. I felt totally ignored in the room.
Not one of your best Gameseys. 1/10

Virgin Rep
Monday March 9th, 2015

Sorry to hear about your experience in the Bingo room that time around! All games are completely random and we wish you the best of luck if you do decide to play with us again. We value your review. Thanks!

Bingocritic
Saturday December 28th, 2013
User Rating:

I have to agree with some of the people on here, Virgin games is owned by gamesys and to be honest unless you are a gamesys favorite you do not win much at all. I have just closed my account for that very reason, it is a total rip off. They are following suit of Sun bingo and Jackpotjoy. I do prefer more fair sites. I do not expect to win all the time, but a fair amount I do. I do believe that the computer system is not random at all.

kkaayyss
Wednesday October 2nd, 2013
User Rating:

Jackpotjoy dosen’t leave money for 48 hours, they pay very quickly. Win at midnight it can be in your account that afternoon – well mine was, but yes Wink and all the other hundreds of cassava sites keep it 48 hours so you replay it i think.

toddsmum
Monday September 30th, 2013
User Rating:

I’m a bit in the middle with this site. Most of why others have mentioned. Was a great site till it was taken over by gamesys. Now you have to wager £50 to take part in the red hot promotions, the free monthly game is a disgrace…only one free spin for playing every day for a month and same winners in bingo all the time.
However, there are good opportunities to win on bingo.. When I’ve been playing the guaranteed full houses of £50 only have thirty odd players so it’s easier to win and you can have a good time in chat (as long as you dont criticise, seen a few people bullied if they mention they’re not happy).
Withdrawls are processed quickly and I found CS helpful. I would advise avoiding the slots though as others have said they just swallow money with little payout. Sadly that seems to be feature with gamesys.

tizzie
Saturday September 7th, 2013
User Rating:

It used to be a good site until the last 4 months then things changed for the worst ie: red hot promotions changed. You now have to wager £50 to qualify for most of them and you see the same names that win chat games and bingo.

duffpixie
Monday May 13th, 2013
User Rating:

I recently joined Virgin as people were talking about it on another site. Imagine my disappointment when I deposited only to find it’s another Gamesys site. Anyway had a total of £110 to play (including bonus money) spent £50 of it on one slot at 2p max without a single win. How does that happen? Host insisting it was down to luck, but one person in chat actually asked if the site was broken as there were so little payouts on the slots. (Apparently they had problems the week before with bingo not paying out to the winners). I guess it didn’t hurt so much losing as most of it was bonus money, but to be honest I’m staying well clear of Gamesys sites in future.
The slots have little payout ratios and the bingo and chat games are all the same winners from their other sites which I see from other reviews is a common problem. If you comment then they all gang up on you another problem people have noted in reviews. To be honest for such rotten returns it isn’t worth the hassle.

harrybear
Wednesday May 1st, 2013
User Rating:

I’ve played on Virgin bingo for a while and loved it, there were some great games and the chat was a laugh. It’s now being run by the Gamesys network and like all of their other sites it’s become really hard to win on and the slots just eat money. The link tickets for some reason were a pound a ticket when I was on which is ten times the price of their other sites!!!!! The only plus on this site is the people in chat are great and you can have a right laugh. I would only recommend this site if you are happy wagering a few quid (and probably losing it) but want to have a good night in chat.

Liz
Monday April 8th, 2013
User Rating:

I didn’t enjoy playing on this site at all. Firstly, the tickets are expensive and prize money is very poor. Their way of buying tickets is too complicated, also I didn’t like the way you are GIVEN tickets with no option to change them. 18 tickets seems not to be an option either on some games, and you can’t scroll down and buy a few more odd tickets either, as you can’t see your tickets still they start playing! Unnecessarily complicated.
Also, the linked games have 300 to 500 odd people playing. Fat chance! Not a very friendly site either. I said hello and that I was new but NOBODY spoke back! Only freebies are an awful reveal 3 or 6 things on a huge awful picture, and 100 free V points! Wippa Doody! Not a lot to recommend it really.

smartie
Wednesday April 17th, 2013

So sorry to hear of your experience in the chat room. I have been with Virgin a long time now. when i saw the change over from virtue fusion i hated it. However, i stuck with them and if i am honest i think they are the best site on the web. I always looked at the prizes, like win a trip to new york. And thought rubbish, i will never win. Was so surprised when phone rang to tell me i had won (not the trip to new york) but the virgin experience. I log in at times and find bonuses which are not just your 1.00 what other sites call a bonus. It’s a great site. I am hearing you about the ticket thing though. I don’t agree with that. I think you should be able to purchase how many tics you want. The have the free game search for the phoenix game you can play daily. Just thought i’d give my opinion. Hope whatever other site you choose you enjoy.

lisarandell1
Wednesday March 27th, 2013
User Rating:

I dont like this site, have deposited twice, they promised me a 1st deposit 200% bonus on 1st, never got it and on 2nd never got it as they state you get a 50% bonus on 2nd deposit. I emailed them about this, they said we are sorry but you needed to opt in on the deposit screen! Most sites we dont have to!
I don’t rate this site at all from a newbies perspective, with so many percentages of deposit bonuses around, fancy not honouring it with you new depositing player, irrelevant if the player wins or not! Do what you say you are offering Virgin!

Rachiee
Tuesday February 26th, 2013
User Rating:

Virgin Bingo is great. Love this site and it has great games!!

del4u
Tuesday December 9th, 2014

Maybe u find it great rachiee, as the male hosts do flirt a lot, and tend to only chat to the female players. If you are male and a newbie you do get ignored.

littleJstar
Friday February 22nd, 2013
User Rating:

Loved the Virgin Bingo site. Easy to win bingo, unlike other sites. Also fun different games to play. Lots of games going on in chat all day, to win between £1- £5. Great site.

woodentop
Saturday February 16th, 2013
User Rating:

l love Virtue Fusion sites and Virgin Bingo was one of my favourites. Loved their Virgin only rooms, the V room you got access to after spending just £1.00 on bingo tickets, free bingo on Saturdays, the slot games, all my favourite slots were on their site. If you withdrew money it was in your account the next day.
Then l logged into the new site on opening day and l thought they were just updating the software, not changing it completely. l could have cried, l hate it. l played long enough to use the cash l had in my account and haven’t been back nor will l ever be going back, why on earth did they change it, it was a very good site.
The CM’s were great, the other roomies were great, there were a vast variety of bingo games and slots to play. This new one is awful. Haven’t Virgin ever heard the phrase “if it’s not broken don’t fix it”.

WhichBingo Anita
Monday February 18th, 2013

It’s such a shame you don’t like the new site, but you’re right in that Virgin had a great product when on VF, so some people will be disappointed. Check out our Playtech Bingo (was Virtue Fusion) software pages to try and find a new Playtech (VF) home if Gamesys is not for you.

8lennon0
Friday February 15th, 2013
User Rating:

sho123 – gambling is sure not fun when you stake high, it gets to the point were you are chasing your losses back. My daughter won a linked game 1500 off a fiver deposit on Mecca. Honestly you’re on a hiding to nothing on slots – you could put 5k in, in a few months and sum1 comes along puts a tenner deposit on and wins pjp. Can understand your frustration though, especially playing at JPJ and the Sun.

suzywins
Thursday February 7th, 2013
User Rating:

I got emails counting down to the new Virgin Bingo. They’ve gone away from virtue fusion and gone to the software Caesars use. I was a bit shocked as I love playing Marine Mayhem, but thought oh well. As an old player they sent me a 20 pound voucher to try the site, and I deposited a tenner. I logged in on the night it opened to find out that there were technical difficulties and it didn’t get fixed until 11.45 at night.
I logged in and played bingo for a bit as the machines weren’t working yet. There was a progressive where if someone wins they get 50% and you get a share. Well a player won it and I was so excited as it said clearly that’s what was meant to happen. NO share in the jackpot. I’ve emailed them now for over a week and keep getting fobbed off. One email said 24 hours the next 48, 72 hours you get the picture.
The latest one said the technical team only got my email 2nd Feb and they will get back to me. I’m a Virgin Media customer as well, and the fun I’ve had with them is worthy of a website, which if Virgin games techies don’t get back to me soon is what’s going to happen. I want to play on the site and I enjoyed the new games and they had lots of little bonuses etc., but what are you to think when they obviously are trying to get out of paying a share of 1600 pounds.

holidays11
Wednesday February 6th, 2013
User Rating:

Like Virgin Bingo – they sent me free £20 bonus won a little with it and no problems withdrawing, will be playing here again. Made a withdrawl yesterday money in my account today well done virgin.

twinkletoes
Friday February 1st, 2013
User Rating:

I hate the new Virgin Bingo site. New owners all in a click with players from Jackpotjoy, no-one seems to have time for new players. I hate the software and silly wagering requirements – bring back Virtue Fusion and the old CMs 🙁

angeleyes123
Thursday January 31st, 2013
User Rating:

Joined Virgin Games, an old site been taken over by Gamesys. 10 pound deposit u get 30 pound to play. Lots of great new slots, lots of chat games and great friendly place.

duffpixie
Friday February 1st, 2013

Sadly it’s too much like every other Gamesys sites, Sun, JPJ etc. and it takes loads to win pennies. I joined Virgin to avoid Gmesys so now I’ll be moving on.

rachie155
Sunday November 11th, 2012
User Rating:

I loved this site at first. I won loads – had about £400 in my account, but spent £350 of it and hardly won again-maxing every game. I can make over £400 from a £10 deposit and bonus, but can’t win at all again spending £350? I stay away from this site now as I just can’t win at all on it anymore. Actually it’s the same for every Virtue Fusion site so I can’t blame it all on Virgin. Also a lot of the same winners – I play in the linked room so this is true for most sites on the network. I understand if it’s a room with not many players, but we are talking hundreds of players here. It does seem to be different winners everyday, but that days winner will win every other game all morning (probably all day too but I only play mornings). I can only assume they are new players and will go on to spend all their winnings like I did when they have been on the site/network for a bit and cease to win anymore. I guess I was one of the “repeat winners” when I first joined and I wasn’t complaining then, but it reels you in making you think it’s easier to win than it is and pretty soon your “luck” runs out and you can’t win a thing. They have high wagering rules on Virgin so beware of this. Bottom line – join, when you win loads as you are bound to at first, take the money and run. It’s the network that’s the problem (if you play in the linked rooms) not Virgin itself.

jonjive
Monday October 8th, 2012
User Rating:

Virgin Bingo – This site has lost its appeal for me. I still like the V Points, but on the whole it’s just another of the Virtue Fusion sites. One thing is they do have good slots promos – but could improve overall especially on the bingo promotions.

Amber
Monday April 16th, 2012
User Rating:

I used to play on Virgin Bingo all the time … until it changed. Now it just seems to be money grabbing – every day the CM’s are telling you about another promo to get you to spend more & more money (what about responsible gambling?). This site did seem to give its players more than any other site I have tried, but now it’s no different to many others and the live help is a joke.

paul
Monday March 26th, 2012
User Rating:

Virgin Bingo in general is ok, but bonuses are a joke. Last email I got “5 deposit and get 5 free”. I deposited 20 in total and didn’t meet wagering requirements by 38%. False and misleading advertising springs 2 mind. Also why is it they don’t complete withdrawals at weekends? Absolute pointless bonuses, poor withdrawal service. Gameplay ok as you expect from any VF site, but another “lazy”site that lacks in anything special. But for me lack of service, bonuses that only have a place in a comic book and the way they are advertised makes me laugh.

susannah10
Saturday January 28th, 2012
User Rating:

I must say! Virgin Bingo is a fantastic site and worth a try.There are plenty of games and slots are great. If you spend £1 – £5 you get invited to free rooms in the morning and tea time! I have contacted customer support if unsure about anything and the staff are always friendly on the phone! I tend to stick to 3 sites now and this is one of them. AtVirgin Bingo there is no minimum withdrawal rule and bonus is excellent. If I was to vote site of the month this would be the one. Believe me, I have signed up to many sites and some really are a con. I am more than happy to share my experience and good luck everyone. Give this site a try and trust in what I say.

amandakiss
Friday January 27th, 2012
User Rating:

Virgin Bingo is my all times winner. Nnever too packed, love the chat hosts and the bonuses are super.

miss2142
Thursday January 12th, 2012
User Rating:

I love it at Virgin Bingo. There is always good chat and the CMs are very helpful

nayine
Friday January 6th, 2012
User Rating:

I’ve been to many a bingo site in my time and Virgin Bingo is simply the best. I feel like I’ve got half a chance at winning, the players are really friendly and everyone helps out everyone. I think a special callout needs to made to the CM’s – they do a fantastic job especially CM_Carolanne who seems to be there constantly and she just seems to light up the room. Others are great as well ofc. There are plently of free games and loads for 1p and 2p too which is great for us non-high-rollers.
Brill site and the only one I’ve redeposited on!

LostMyBingoHead
Saturday December 17th, 2011
User Rating:

Virgin Bingo is a fantastic site, I love the chat moderators they are really friendly. The only downside is they always play the same chat game – birthday bingo, lets get some variety Virgin!

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