Casino of Dreams Review

£1,000 Welcome bonus + 50 free spins

New player offer. 18+. 50x bonus wagering required, max bet £6.25 until completed. Game weighting applies. 2 day expiry for bonuses. eWallets excluded. Min deposit £20. T&Cs apply.
  • Slots and table games from Microgaming
  • Designed with the 'mobile first' concept
Payment options
Software options
Support

Live Help

Email: via on-site form.

Email: support@casinoofdreams.com

About Casino of Dreams

Casino of Dreams opened in January 2016 and was one of the first to be dedicated to slots and table games from Microgaming.

This is the place to access the best of the Microgaming slots, but without the bingo games added on. Easily find all your favourite games such as Gold Factory and Terminator 2 in this dedicated slot and casino game environment.

Being Microgaming led means that all the latest releases hit this site first so players here are always ahead of the pack when it comes to accessing the newest games.

New player offer

Receive 100% bonus up to £250 and 50 spins on Immortal Romance slot on 1st deposit.*

In total the Casino of Dreams welcome package is worth up to £1,000 over the first three deposits made and 50 spins on a specified slot game that may change from time to time.

Website

www.casinoofdreams.com

Launched

2016

Licence

UK

The 100% and spins first deposit bonus is followed by a 25% bonus up to £250 on 2nd deposit and 50% bonus up to £500 on 3rd deposit.

Offer must be claimed within 48 hrs.

Minimum deposit at the site is £20.

Winnings derived from Free Spins will be Casino Bonus Monies and will be credited to your Casino Bonus Account and subject to wagering.

*New players only. 18+. 40x bonus wagering required to withdraw bonus (game weighting applies). 2 day expiry for bonuses. Max bet 6.25 until wagering requirement completed. £20 minimum deposit. Offer must be claimed within 48 hours of registration. T&Cs apply.

Games available

  • Slots
  • Video Slots
  • Blackjack
  • Video Poker
  • Roulette

Top slot games to be found on the site include:

Bridesmaids
Hot as Hades
Lucky Leprechaun
Mega Moolah
Mermaids Millions
Thunderstruck

…plus many more.

Casino games

Many varieties of Blackjack, Roulette and Poker are available to play across the site, including some classy live dealer options.

Withdrawal and wagering

  • Minimum withdrawal: No minimum withdrawal. Over £20 free/under £20 with a £2 fee.
  • Processing time: 3 – 5 working days
  • Casino wagering requirement: 40x bonus

Winnings from bonus spending will go to the bonus balance until the wagering requirements have been met in full. Different games have different weightings towards meeting wagering requirements.

Daily limit on withdrawals of £10,000 except on a progressive jackpot win.

Withdrawals will only be paid back to the same method as used to deposit.

Photo id, proof of address and copy of card will be requested.

See website T&Cs for further details as requirements may have changed since time of writing.

Help and support

  • Live Help – available 24/7
  • Email: via on-site form.
  • Email: support@casinoofdreams.com

Promotions

Promotions tend to change on a regular basis, but usually revolve around mystery prizes and loyalty points.

Keep an eye on the promotions page and don’t miss out.

All promotions will come with specific terms and conditions so be sure to check at the site before taking part.

Casino of Dreams on mobile and tablet

Access Casino of Dreams via the mobile browser from your android or iOS mobile or tablet device and enjoy the full range of games.

The site has been designed with the ‘mobile first’ concept in mind and so when you access the site on your mobile it is laid out the same as the laptop version. That means it’s easy to move around and find the style of game you want to play.

iOS App Store – There is presently no app available from Apple’s iOS store.

Google Play – There is presently no app available from the Google Play.

Android – Presently the site does not provide an alternative way of download an app to your android phone.

Reviews for Casino of Dreams

13 comments
RM
User Rating:
Saturday September 22nd, 2018

My account balance was wiped to £0.00 because I did not log in for a few months. They charge an admin fee in order to reclaim customer deposits.

Jodie89lt
Casino of Dreams User Name: Jtlt
User Rating:
Friday June 29th, 2018

Deposited played and won. Didn’t need to deposit any further as I was playing with my winnings. I withdraw £200. (Previously have withdraw 490) my account was fully verified with documents. And then I get an email saying my account has been closed for a ‘wealth’ review. And now want to see pay slips etc. Even though I wasn’t depositing over the past week just playing with my winnings.
So the money I had won and asked to withdraw was put back into the slots account from withdrawal status. I have told them after this I don’t want to reopen my account. But I do want the money I have won. I was told on Monday I would hear something back in 48 hours. Still nothing.
They only closed my account and got sent to the risk team as I was a risk to their business cause I was winning more than I was putting in. I will be taking this further if the money is not received. I have played so many sites over so many years and I have never had to complain or go through this. I would never play on their sites again.

stoner112
Casino of Dreams User Name: Rifles12
User Rating:
Tuesday May 29th, 2018

Avoid! I deposited a total and £530 and went to withdraw £1500, but was told my deposits would be returned and any winnings confiscated as i had self excluded on a sister site in the past. I 100% did not self exclude on any of Broadway gaming network, but rather a completley different network years ago, but since then, i have overcome gambling addiction.
The UKGC advised my its my rite to request what casino i was self excluded from, but casino of dreams couldnt provide me with this information. Just read the reviews and look elsewhere to play.

Misshelpful
Casino of Dreams User Name: natsebisaac
User Rating:
Wednesday February 28th, 2018

Casino of nightmares more like avoid at all costs. One devastated player here due to what I regard as there underhand tactics. So I have £1,137 withdrawal pending and kept checking. They just did not process my withdrawal so I asked support why the delay to be told to send ID and address verification again after already sending when I opened the account.
Before that though I kept playing stupidly depositing over £2300 with very little winnings so now they have said my account is closed as I’ve self excluded. I was relying on the withdrawal which still leaves me short anyway for the month. They find anything and I mean anything to not pay.
I logged in last week to find they had reversed my withdrawal probably hoping I would play with the money and almost certainly lose it. So many things they have done the list is endless and they need to be shut down. Can someone tell me how I escalate a complaint to the Ombudsman?

Studentnurse
Casino of Dreams User Name: Studentnurse
User Rating:
Tuesday February 20th, 2018

Yesterday I deposited money on this site, then I won and went to withdraw to find out I had to send Id and a utility bill.
After depositing I found out I’m excluded from a sister site. I was allowed to deposit anyway. If I hadn’t of deposited more and won then I would of never new I couldn’t win on the site anyway. I believe there are people who have lost a lot of money due to this. Anyway my account is now blocked and waiting to find out if I can have my money back. Other sites I’ve used where there are sister sites I’m excluded from normally do not let you deposit in the 1st place or detect your email address and refuse to let you sign up. This is causing me a great deal of stress as I can’t give away money for nothing.
I have found others reviews to say they will prolong this and find ways to not give your money back. I hope they prove me wrong.
Also I’m annoyed at the time I spent on the site for nothing wasting my time and now have to wait ages for some answers:@ never been so stressed in all my life. If they restrict users accessing in the 1st place it would save all this hassle.

Sadheart86
Casino of Dreams User Name: Sadheart86
User Rating:
Saturday October 28th, 2017

After some very stressful days with poor customer service casino of dreams did give me my withdrawal. Wasn’t a good experience so my advice would be to stay clear of this site. However if you do decide to try it make sure u have a passport or drivers licence first and send a photo of them along with bank card photo as soon as u join and ask them to verify your account first.
Plenty of other straight forward non stressful sites out there, but you can win on this one and they do pay you your winnings just it’s just a big headache or was so for me.

Sadheart86
Casino of Dreams User Name: Sadheart86
User Rating:
Friday October 20th, 2017

Funny how you never give out names of real people . Nobody is helping me with my horrific experience with you not paying out my money

Stevmal
Casino of Dreams User Name: Stevmal
User Rating:
Thursday April 27th, 2017

Terrible generic reply…. You haven’t answered this guys complaint, but just garbled what you don’t do.

Stevmal
Casino of Dreams User Name: stevmal
User Rating:
Thursday April 27th, 2017

Having joined and trying to verify my account, suddenly my account was closed without any notification, I contacted them to be told I self excluded on a sister site 2 years ago. As explained to them I only excluded on the sister site not this site as per their T&C’s.

I have informed them I wish to escalate the matter and they told me to refer to section 22 of their T&C’s which directs me to Broadway gaming, I have emailed them several times and they are ignoring me.

All along I have asked for supporting documentation, none has been presented, I have also asked for ADR contact, again no response.

This company seem to look for reasons to close accounts, every other company stop you from enrolling if they do not want you to join for whatever reason, this company as many people have written suddenly find reasons when you win, I can assure you that the people that don’t win don’t get their accounts closed.

stoner112
Casino of Dreams User Name: stoner112
User Rating:
Friday November 3rd, 2017

Hi,I have the same issue…did you finally get your winnings paid?

Sadheart86
Casino of Dreams User Name: Sadheart86
User Rating:
Friday October 20th, 2017

Please do not use this site they have discriminated me. I am sick bedridden and can’t provide photo id, but they have done nothing to help, just blocking. been playing on their site fine I won £1000 tried to withdraw £950 and they’ve made it impossible for me.
Explained I am on anti tumour therapy and cannot get to a post office to organise photo id but I have bent over backwards to give them absolutely everything they could possibly need to verify who I am, but no they say rules are same for everyone you need photo id. I just tried to log in and it says I’ve self excluded ???? I’m heartbroken. Please people avoid!!!! No customer care no clear warning I’ve had to ask again and again for complaints details . They are heartless. Avoid at all costs !

easyshah
Casino of Dreams User Name: easyshah
User Rating:
Thursday February 16th, 2017

Once you will start winning, they will close your account & their support team wont reply and chat people will say to wait for support team. My account is been blocked for last 20 days. and there are about £2200.00 pending withdrawals in my account.

Before create an account, please see their trustpilot reviews. They close accounts of the people when there is a time to withdrawls and i am the victim of it myself.

Sadheart86
Casino of Dreams User Name: Sadheart86
User Rating:
Saturday October 28th, 2017

Did you get your winnings in the end ?

Thank you for your review!