PlayFrank Casino Review

Our score How we rate
4.0 4.0 /5
User rating Based on 1 review
star 5 /5
100% Offer Up To £100 + 50 Bonus Spins

18+. New players only. Min deposit £20. Bonuses up to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonus T&C apply. Please gamble responsibly. #AD

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    More than 1,750 slots to enjoy
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    Lots of E-wallets for deposits including PayPal and Skrill
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    Withdrawal times normally shorter than quoted times
Launched 2014
License UK
Live Chat: 7 days a week, 07:00-23:00
Phone Number: N/A
Support Email: [email protected]
FAQ section: Yes
Payments methods
Visa Debit Mastercard Debit Paypal payment method Trustly payment astroPay payment Much Better payment skrill payment PaysafeCard Logo payment Bank transfer payment
Game Manufacturers
Aspire Global playngo NextGen Gaming Scientific Games Ainsworth logo Realistic Games Lightning Box IGT software Pariplay Blueprint Gaming Skywind Group Logo quickspin +20 Red Tiger Gaming Pragmatic Play Evolution Gaming Inspired Entertainment Stakelogic Games Global Bally Eyecon Slingo Playson NetEnt Hacksaw Gaming Booming Games Wazdan 1×2 Gaming SpinBerry Spinomenal Skillzz Gaming G Games Greentube
100% Offer Up To £100 + 50 Bonus Spins

18+. New players only. Min deposit £20. Bonuses up to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonus T&C apply. Please gamble responsibly. #AD

100% Offer Up To £100 + 50 Bonus Spins

18+. New players only. Min deposit £20. Bonuses up to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonus T&C apply. Please gamble responsibly. #AD

Updated June 11, 2024

A Quick Look at PlayFrank

For almost a decade now PlayFrank has been a leader in the casino sector with a massive selection of slots that number more than 1,750. It is a clean and tidy site with the coloured games popping off the white background. With a strong selection of e-wallets to deposit with, there are methods to suit everyone with some excellent withdrawal times that are regularly shorter than those quoted. For those looking for a new place to play, this site is an excellent option so keep reading for our frank review of the PlayFrank site.

The Site gets a WhichBingo 4* rating – here’s how

  • Offers/Promotions/Wagering: Lots of promotions each week with daily challenges and boosts to follow up a strong welcome offer with reasonable wagering.
  • Fast Payments/Withdrawals: Withdrawal times for e-wallets especially are decent, with no fees.
  • Good Game Selection & Navigation: Huge catalogue of games available across many genres on a site that is clear, crisp and well signposted.
  • Quality of Mobile Play: No PlayFrank app available but the site works beautifully on mobile browsers.
  • Customer Service: Available every day but for only 16 hours, they are not available during the night.

  • Date Opened: 2014
  • UK Licence Holder Name: AG Communications Ltd
  • UK Licence Number: 39483
  • Huge range of slots
  • Good number of banking options and solid withdrawal times
  • Lots of daily promotions for all customers
  • Customer service is not 24/7
  • Minimum deposit for welcome bonus is £20

Bonuses & Promotions

The PlayFrank Welcome Offer

  • 1st Deposit: 100% Bonus up to £100 + 50 free spins on Starburst
  • Minimum Deposit: £20
  • Promo Code: N/A
  • Wagering requirement: 35X

Starburst is one of the most popular games on the market with a RTP in the region of 96% so 50 free spins for that game in addition to a 100% deposit bonus adds up to a strong opening gambit from PlayFrank. Playing through at 35 times is a fair enough level compared to the peers in the market, with 21 days in which to do it. The free spins expire fast though, you only have 24 hours to play those so we would suggest you get that done early on. Skrill and Neteller deposits are not valid for the bonus so please note that but otherwise it is an offer that is worth trying.

*18+ New Players Only. Min deposit £20. Bonuses up to a max of £100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Bonys T&C apply. Please gamble responsibly.

Ongoing Offers and Promotions

There are free spins to be had when making a deposit on certain days and for a different game each day. Tournaments run across a number of games where cash prizes can be won and there are Drops n Wins tournaments in play every week that come with a massive prize pool in association with Pragmatic Play. If you enjoy their games (Big Bass, Juicy Fruits etc) then this is a great place to get involved.

Games & Software at PlayFrank

The collection of games at PlayFrank is excellent. A massive range of slots along with live casino and game shows is a combination that should be a winner to all.

Slots & Casino Games:

Game Software providers:43 including Play’n Go, NetEnt, 1X2 Gaming and Slingo
Number of Slot games:1,757
Type of slot games:Classic slots, Megaways, TV slots, Jackpot slots, video slots
Type of casino games:Roulette, Blackjack, Baccarat, Poker

Slot Games

Huge in number but also in variety with an excellent range of game types on offer. There are games that have specific seasonal offers like Halloween or Christmas which help to add to the time of year. Those who like the classics will find the big names here as well as the games that we expect like Fishin’ Frenzy and Starburst to accompany the always popular Goonies.

Casino Games

The Live Casino at PlayFrank is not the biggest but they offer all the table games that one would expect. There are also game shows that can be played as well as Money Wheel games and a Top Card game where players can sit and watch a football game and discuss the action while they play blackjack.

What Jackpots are available at PlayFrank?

There are 59 different Jackpot games available, including Luck O’ The Irish, King Kong Cash, Starlite Fruits and Fishin’ Frenzy. It’s a solid selection on offer here, with the games easy to find on their own tab.

How to Deposit & Cash Out

A good selection of methods to add and then withdraw money is always a plus for any online casino. PlayFrank provides a good spread of methods for all customers.


Plenty of E-Wallets are available at PlayFrank along with the common methods of debit cards and bank transfers.

Deposit MethodMinimum DepositProcessing TimeFee
Bank Transfer£10instant£0

Cashing out

Most of the same methods are available with Paysafecard missing as a withdrawal option which is standard.

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
VISA£100-6 business days£0
Mastercard£100-6 business days£0
PayPal£100-2 business days£0
Trustly£100-4 business days£0
AstroPay£103 business days£0
MuchBetter£100-2 business days£0
Skrill£100-2 business days£0
Bank Transfer£102-6 business days£0

How do I upload my ID to PlayFrank?

Sending ID is required by law so it is best to provide yours to PlayFrank straight after opening your account to make sure that withdrawals are quick and easy. Click into your account details and then on document upload to add your pictures of the following:

  1. A photo ID such as a driver’s licence or a passport
  2. Proof of address like a bank statement or a utility bill that is less than three months old

We found that the withdrawal times are generally quicker than quoted with PlayFrank which was a handy plus with plenty of options to choose from.

Community and Customer Service

There is not much of a community at PlayFrank but as we mentioned earlier, if you are a football fan then play the Top Card Blackjack game where you can watch a match and interact with fellow fans.

Customer Service

Options of getting in touch with PlayFrank are fairly limited as follows:

  • Live Chat
  • Email

Neither are 24/7 so if you are playing out of hours and have an issue then you are going to have to wait until the following morning for the customer service team to help you. Overall, they are a good team, it would just be nice to have them available for longer.

PlayFrank on Mobile

There is no PlayFrank app but there is plenty to like about the PlayFrank mobile optimisation. You will find no discernable difference to performance speeds than on desktop, all the same actions can be performed from playing live casino games to instant deposits and making withdrawals. It’s the same easy navigation to find your favourite games with the layout just made miniature to fit the smaller screen.

Should I Play at PlayFrank?

Casino sites come and go so the fact that PlayFrank is approaching a decade in the market shows that they are a solid option. With a well set out site, a strong welcome offer plus a slew of promotions that can be taken every week by existing players, there is plenty to get excited about. They have daily challenges to keep players returning to the site and this focus on retention would appear to be a key part to their longevity. Add in a smart mobile experience and to be frank, you’re onto a winner. Check them out and grab the 100% welcome offer for yourself.

We want your PlayFrank review!

If you have played here in the past or are a current user of PlayFrank UK then let our community know what your opinion is to help them decide if they want to join.

PlayFrank FAQ

How do PlayFrank keep my details safe?

The site has SSL encryption technology and the latest firewall to keep all customers’ data safe.

What E-Wallets do PlayFrank accept for deposits and withdrawals?

You can use PayPal, Trustly, AstroPay, MuchBetter and Skrill.

Is there a PlayFrank app I can download?

There is no app at this time for PlayFrank but the site is optimised to work perfectly on your phone’s browser.

How do I send my KYC documents?

When you go into my account you will see a button that says documents upload. Add PDF, TIFF or JPEG images there.

Where can I check my status for the bonus offer?

Access my account, you can view your remaining wagering requirements there.

Better change
Matthew Newman


Matthew Newman

Matt has been writing for the gambling industry for a decade but has been involved in betting for much longer. He has a degree in film and tv and has worked for a number of well-known names within the industry including the Racing Post. He has recently set up his own company which supplies SEO content to the gambling industry in the UK as well as Australia and Canada.

User Reviews

Based on 1 review
February 21st, 2024, 14:31
User rating:
There is a reason this casino has been around for years. Solid games, great customer service, and easy and quick deposit/ withdrawal options with the best payment methods (basically all of them). Big fan of Playfrank