Cherry Wins Casino Review

Our score How we rate
2.9 2.9 /5
User rating Based on 7 reviews
star 1 /5
150% Bonus up to £50 + 25 Free Spins

*18+. New players only. Valid until further notice. Min dep £10. 150% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; Max win cap 0.25p). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 35x (Games Bonus); 35x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Full T&C apply. Please play responsibly. Gambleaware.org #AD

Launched 2018
License UK
Licence Holder: Broadway Gaming
Licence No: 58267
Payments methods
Visa Mastercard Debit Apple Pay Paypal payment method Pay by Mobile Phone payment PaysafeCard Logo payment
Game Manufacturers
Big Time Gaming Blueprint Gaming Inspired Entertainment NetEnt Software Playtech Yggdrasil Gaming
150% Bonus up to £50 + 25 Free Spins
Play

*18+. New players only. Valid until further notice. Min dep £10. 150% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; Max win cap 0.25p). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 35x (Games Bonus); 35x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Full T&C apply. Please play responsibly. Gambleaware.org #AD

150% Bonus up to £50 + 25 Free Spins

*18+. New players only. Valid until further notice. Min dep £10. 150% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; Max win cap 0.25p). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 35x (Games Bonus); 35x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Full T&C apply. Please play responsibly. Gambleaware.org #AD

Updated May 7, 2024

Brand Rating 

WhichBingo Rating – 2.9

Welcome Offer 3/5
150% Bonus
Up to £50
£10 Minimum Deposit
Promotions 2/5
First Deposit Prize Wheel Spin
Trophy Wheel
Cash Tournament
Payment Methods 3/5
Small Collection
Debit Cards
PayPal
Paysafe Card
Apply Pay
Game Selection 2/5
500+ Slots
No Casino Games
No Live Dealer
Withdrawals 1/5
Slow Processing Times
Wagering 3/5
35x Spin Winnings
Wagering must be with games bonus funds
Mobile Play 4/5
Responsive Site
No App
Safeplay Tools 5/5
Self-Assessment
Game Time Reminder
Deposit Limits
Take a Break
Self-Exclusion
Customer Support 4/5
Live Chat: 24/7
E-mail:  [email protected]
Telephone: 0800 279 3222
No FAQ
Navigation 2/5
Very Basic Navigation
Autocomplete Search Bar
Poor Game Categorisation

Introduction to Cherry Wins 

Formerly owned by Nektan, Cherry Wins now runs on the Dragonfish platform under the watchful eye of Broadway Gaming. It specialises in slots and features more than 500 games from leading developers. The site was launched way back in 2018 so it’s fair to say that this aging site has been around the block. Regardless, the ability to survive the highly competitive iGaming sector means that Cherry Wins continues to strike a cord with gamers. Let’s take a closer look at this well-established online casino.

Pros and Cons of Cherry Wins 

pros
  • 500+ Slots
  • Mostly Big-Brand Games
  • Excellent Customer Support
  • Helpful Responsible Gaming Section
cons
  • No Live Dealer Games
  • Not Many Promotions

Bonuses and Promotions at Cherry Wins 

Welcome Bonus

The Cherry Wins welcome bonus is certainly consistent. It’s mediocre at first glance and when you take a closer look at the small print it’s still mediocre. A bonus of up to £50 just doesn’t really cut it these days, even if the wagering rules of 35x are just about acceptable. Spin wins are capped at £100 and you’ve got 3 days to use them.

*18+. New players only. Valid until further notice. Min dep £10. 150% games bonus [GB] max £50 + 25 Free Spins [FS] on selected games (FS valid for 3 days respectively; Max win cap 0.25p). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 35x (Games Bonus); 35x FS wins. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Full T&C apply. Please play responsibly. Gambleaware.org #AD

Other Promotions, Bonuses and Perks 

The prize wheel is clearly where it’s at in terms of player engagement. Apart from a sign-up spin, the only way to unlock the wheel is by collecting trophies. To do this you’ll need to spend money on the games and perform on-site actions such as signing up (see above) and making a second deposit. Prizes include bonus money, coins that can be converted into bonus money and free spins. Thankfully, this gamification element really makes up for the glaring lack of on-site promotions.

Game Selection  at Cherry Wins

500+ Slots Dominated by Big-Brand Developers – Cherry Wins

Slots are Cherry Wins main selling point, although you’ll also find a pretty impressive range of slingo games. Here’s more info. 

Slots & Casino Games

Game Software Providers: 888 Games, Big time Gaming, Blueprint Gaming, Inspired Gaming, NetEnt, Playtech, Yggdrasil
Number of Slot Games: 500+
Type of Slot Games: Classic Slots, Video Slots, Networked Jackpots, Megaways
Other Games:Slingo

You won’t find too many low-profile developers among those that serve games to Cherry Wins. Most if not all are iconic names including the likes of Blueprint and Pragmatic Play. So although the game library isn’t the largest by any stretch, you do at least have a high concentration of top-notch slots in one place.

Adequate Cashier Options for Players at Cherry Wins

Deposits

Deposit MethodMinimum DepositProcessing TimeFee
VISA£10Instant£0
Mastercard£30Instant£0
Apple Pay£10Instant£0
PayPal£10Instant£0
Pay by Phone£10Instant
£0
Paysafe Card£10Instant£0

Withdrawals

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Debit Card£104-7 business days£0
Paypal£104-7 business days£0
Wire Transfer£107-10 business days£0

Withdrawals can be made via a pop-up cashier box. Select ‘withdraw’, your method of fund extraction and with all going well, the funds will be credited in your account…eventually.

Customer Service at Cherry Wins 

Cherry Wins offers numerous contact options, although you wouldn’t have be guessed it by casually browsing the site. Indeed, the sole contact option you’ll find from the home page is ‘support’ which leads to live chat. It seems they’re rather shy and retiring about offering a full list of contact options.

The only way to find them is by registering and then clicking the ‘useful links’ tab. This is tucked away right at the bottom of a drop-down menu next to the player avatar. Hmm.

Anyway, response time seem to be pretty decent. When we tested their live chat, we had a reply in about 4 minutes.

Cherry Wins on Social Media 

Cherry Wins isn’t on social media as far as we can tell – a shame given the ease with which customers can get in touch if they run into problems or have queries.

Registration Process 

Registration is fuss-free. Provide your name, address, email and vocation, followed by a username and password. A soft credit check is then performed so there’s a good chance you’ll be able to play games from the off.

ID required for signing up or withdrawals 

At some point, the Cherry Wins team may however request ID and proof of address documentation. If this happens, you can submit them via the ‘verification portal’ which is in the same menu as the elusive customer support details.

  1. Scan ID and Proof of ID
  2. Navigate to Verification Portal
  3. Upload or Drag and Drop Your Documents

Design-wise, the Cherry Wins website features a cherry, white and black livery. There’s nothing too spectacular to mention. It’s a simple, unobtrusive design that serves as an effective backdrop for the games.

In terms of navigation, we’re pleased to report very snappy page load times with little to no lag between browsing. However, on desktops, the games are contained within a scrollable frame which is a bit too old-school for us. This is a subjective gripe though and doesn’t present any issues as far as UX goes.

On mobile devices, Cherry Wins offers a predictively smooth experience. The search function works well too although the game categories aren’t very helpful. Couldn’t the slots have been broken down into more game-specific categories?

Trust, Security and Fairness at Cherry Wins

SSL security has been deployed across the Cherry Wins site. So you’ve got no worries about providing personal or financial information.

We should also point out that Cherry Wins holds a license from one of the strictest regulatory bodies in the gambling world: the UK Gambling Commission. This means that all games at Cherry Wins have been independently tested for fairness.  

It also means that safer gambling tools must be provided. And in this area, Cherry Wins does well.

Safeplay Tools Available at Cherry Wins

  • Self-Assessment
  • Game Time Reminder
  • Deposit Limits
  • Take a Break

As we usually point out in our reviews, it’s really important that you employ at least one of the above tools before playing. It’s a great way to ensure responsible and safe play.

Should I Play at Cherry Wins 

Yes, there’s no reason why you shouldn’t. Okay, so the welcome offer is neither here or there in terms of value. But the trophy collection process is highly engaging. And although the cashier options are horribly lacking in variety, there’s enough here to easily make a deposit. The highlight is game collection with Cherry Wins offering an excellent collection of big-brand slots. There are bigger and better collections out there. But for causal or curious gamers, Cherry Wins is worth a look.  

We want your Cherry Wins review

Do you currently play at Cherry Wins? Perhaps, you feel that it’s improved or even gone downhill since changing software platforms? Whatever your opinion, tell us your thoughts on the brand!

CHERRY WINS FAQ

What are the Deposit & Withdrawal times like at Cherry Wins.

Deposit times are instant, withdrawal times are not. In fact you’ve got to wait from 4 to 8 days. Yeesh.

Is the level of Customer Service acceptable?

More than acceptable. Although hard to find, Cherry Wins does offer multiple contact channels including live chat and email. The only glaring omission is an FAQ section.

Are there Safe Play tools? 

Yes, safe play tools are provided and include self-assessment, game time reminders, deposit limits and take a break functionality.

What’s Mobile play like at Cherry Wins?

Like the desktop version of the site, Cherry Wins offers a seamless, glitch-free gaming experience on mobile devices.  

Is Bingo available?

No, bingo isn’t available unfortunately

Does the site have live dealer games?

Cherry Wins doesn’t offer live dealer games.

Dale Shelabargar

AUTHOR

DALE SHELABARGAR

Dale is a freelance contributing author to WhichBingo with a particular interest in online slots, especially the development side of things. He also writes reviews of online casinos and bingo sites on a regular basis for WhichBingo and many other influential gambling websites. Away from work, he enjoys rugby, playing the piano and digital marketing.

User Reviews

1/5
Based on 7 reviews
(0)
(0)
(1)
(0)
(6)
Mike
August 2nd, 2023, 21:01
User rating:
do not play cherry wins. takes money but does not payout , has been holding 5750 pounds and will not payout
Robert
July 9th, 2021, 10:35
User rating:
Avoid Cherry wins at all costs. I have been waiting for three withdrawals since May after they asked for documentation ( which I provided ) when you email them you get a automated reply then nothing else. Seriously go elsewhere for your gaming needs.
Charmaine
November 9th, 2020, 17:08
User rating:
Did anyone on here manage to get their withdrawals? If so how long did this take please
Charmaine
November 9th, 2020, 08:45
User rating:
I made two withdrawals on 24th October and 16 days later I’m still waiting for any update with them going into my bank. On 28th October I got asked to send documents which I did do on that day and still not had any update on them being accepted. Absolute joke
A
November 12th, 2020, 18:15
Have you had any luck yet? I am in the same boat. Additional docs provided and no update.
Charmaine
November 13th, 2020, 11:03
Hi yes I recieved both withdrawals in my bank today! I had the email saying it had been processed late Wednesday afternoon. This was from me withdrawing the money on the 24th October, so would of been 3 weeks tomorrow. Hope this helps x
Hannah
September 11th, 2020, 16:03
User rating:
Have waited over one week for two large withdrawls. Then to be told I need provide documents these will be looked at within 3 working days as this is the limit. It has now been four working days and I still keep getting told someone will be in contact. They have no issue taking the money though.
A
November 5th, 2020, 20:08
How long overall did it take to get your withdrawals processed?
Kel
October 26th, 2020, 10:39
Im having the same issue. Was this resolved!?
H
October 26th, 2020, 21:21
Yes,good luck
A
November 2nd, 2020, 18:47
How long did it take to resolve please?
Charmaine
November 6th, 2020, 18:33
I’m having exact same problem... how long did it take to get the money? I’ve been waiting since 24th October....
denise
May 26th, 2020, 20:04
User rating:
I had no problem depositing and playing on cherry wins but im unable to get my winnings, even after sending ID and the money has now disappeared.
sue
May 6th, 2019, 09:30
User rating:
i am very annoyed. Myself and my mum played for weeks on cherry which we enjoyed we had no problems depositing money, but when we wanted to withdraw we could not, we were fuming. we cannot even play on site now our account is blocked