PocketWin Bingo Review

Our score How we rate
4.0 4.0 /5
User rating Based on 8 reviews
star 2.4 /5
Intouch Gaming Bingo Excellent Slots
Licence Suspended by UKGC Sep '23

*18+. Please play responsibly. GambleAware.org #AD

Launched 2016
License Licence suspended
Live Chat: 7.30 am – 10.00 pm
Phone Number: +44(0)1384 884469 – callback available
Support Email: support@PocketWin.co.uk
FAQ Section: Yes
Payments methods
Visa Debit Mastercard Debit Maestro payment Apple Pay Paypal payment method PaysafeCard Logo payment Pay by Mobile Phone payment
Game Manufacturers
intouch game software
Licence Suspended by UKGC Sep ’23

*18+. Please play responsibly. GambleAware.org #AD

Licence Suspended by UKGC Sep ’23

*18+. Please play responsibly. GambleAware.org #AD

Updated May 9, 2024

Site Update

We can’t take you directly to this site at the moment, but discover many other recommended online bingo sites with great offers to play that we do recommend at our dedicated best bingo sites page.

September 2023 – In Touch Games the owner/operator of PocketWin has had its operator licence suspended by the UK Gambling Commission in September 2023. Players can still contact the site to retrieve any funds in their accounts, but no new players will be allowed to register and no gaming activity carried out pending further investigations and improvements.

The following information is retained on the basis the licence may be reinstated and the site re-opened, but for now is for reference only.

A Quick Look at PocketWin

The PocketWin slots site has a simple layout that looks good and is very user-friendly. It is primarily a mobile slot platform with an excellent variety of gameplay, including big progressive jackpots.

There are Bingo rooms on the site and some classic casino table games. PocketWin is operated by Intouch Games Ltd and is regulated in Great Britain by the Gambling Commission. In addition, they have Live Chat available for support.

It’s a gaming site with excellent promotions, including a No Deposit and First Deposit bonus for the PocketWin online casino and further Bingo bonuses. 

PocketWin Bingo video review

This site earns a WhichBingo 4* Rating – heres how:

  • Offers/Promotions/Wagering: Nice welcome package, wagering slightly high, but always lots of promotions around to encourage trying the new release slots
  • Fast Payments/Withdrawals: Withdrawals 1 day for depositing customers with no fees if over £10
  • Good Game Selection & Navigation: All in-house games and easy to use
  • Quality of Mobile Play: Gaming driven towards mobile play and of excellent quality
  • Customer Service: Good live chat is available, plus many other options

  • Licence Details: PocketWin is licensed by the UK Gambling Commission, so you are visiting a regulated, safe platform.
  • Date Opened: 2023
  • UK Licence Holder Name: Intouch Games Limited
  • UK Licence Number: 2091
  • Plenty of jackpot gaming opportunities
  • Good welcome bonus promotions
  • Convenient app-based play
  • Limited gaming variety
  • No live dealer casino games

Games & Software at PocketWin

The PocketWin slot site is not replete with gaming options by normal standards, but for very good reason. While the quality of the slots is good, there just aren’t as many as you can find at most other online casinos. The number stands at around 50+ rather than talking about hundreds of titles. This is because each and every one is designed in-house and most of In-Touch brands have their own game selection on each one. So you are playing totally unique games.

Site Platform:Intouch Games Ltd
Game Software providers:In-house titles only
Number of Slot games:50+
Type of slot games:Jackpots, Mega Jackpots, Classic, Penny Slots, Video Slots
Number of Casino Games:2
Type of casino games:Blackjack, Roulette
Bingo Games:Yes

Slot Games

The PocketWin casino site is accessible on a computer, and some games are playable on a laptop or PC. However, players are frequently directed towards the PocketWin mobile app, and you can send a link to download from game pages.

So the main site is simply like a lobby where you can test-drive demo versions of games before playing them on Android or iOS devices through the PocketWin app. 

It is worth noting that all the games come from in-house. They don’t have titles from major software providers like Microgaming, NetEnt and Pragmatic Play. Progressive, Mega Jackpot, Classic and 1p slots are there, many with plenty of features like multipliers.

Casino Games

Because of the nature of the PocketWin casino site, there are no live dealer casino games. The only two traditional table games are Roulette and Blackjack, and software has to be downloaded to your device to play those. Both Roulette and Blackjack have a minimum stake of 10p which is good. There is one standard gameplay version of both.

What Jackpots are available at PocketWin?

This is where PocketWin comes into its own, as the jackpot variety is brilliant, and most games have jackpot features. Progressive jackpots like Lucky Forest Casino, Master Of Fortunes and Pocket Fruits are available. Mega jackpots like Double Take, Lock & Key and Rainbow Wishes provide some popular big prize-pot play.

Bingo Games

The PocketWin bingo site has a variety of rooms. These are themed rooms like Pets Corner or the Beach. They give players the option for 90-ball bingo play while on the go, and again this is also mobile-based play. 

Bingo Software provider:Intouch Games
No of Bingo Variants:90-ball
No of Bingo Rooms:5

Other Games

Alternatives like scratchcards, game shows, poker and baccarat are not available. Slots, roulette, blackjack and bingo are played at the PocketWin slot site. 

How to Deposit & Cash Out

PocketWin accepts a few different payment options, including Pay By Phone Bill, where you can use phone credit/bill to deposit. Deposits can be made easily via the PocketWin app.


Click on the ‘Banking’ option in the PocketWin app, and from there, choose the deposit method and amount. Confirm the deposit. The minimum on most options is £5.

Deposit MethodMinimum DepositProcessing TimeFee
Visa debit£5Instant0
Mastercard debit£5Instant0
Apple Pay£5Instant0
Pay By Phone Bill
£3 (£5 or £10)instant0

Cashing out

A withdrawal can be made through the ‘Banking’ menu on the PocketWin online casino app. The processing times are decent as they often aim to process requests within one day.

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Debit Card£5Up to 3 Business Days0*
Bank Transfer£5Up to 3 Business Days0*
PayPal£5Up to 3 Business Days0*

*A fixed fee of £3 will be applied on any withdrawal under £10 where the payment method is anything other than a debit card and the money isn’t returned to the original deposit source.

Even though there are potential withdrawal fees, it is possible to avoid them. A more comprehensive range of payment options would have strengthened this area.

How do I upload my ID to PocketWin?

Following UKGC regulations, PocketWin has to verify your ID, which proves that the player is of legal age. This is secure and very commonplace, and you will send them a photo of your ID that they will verify before you can access their games. PocketWin will manually verify the ID, and they may also ask to verify deposit methods to ensure that withdrawals get paid to the right person. 

  1. ID Verification: Passport, Driving licence, Birth certificate, UK residence card, Northern Ireland electoral ID card, Citizen Card, NHS medical card, plus more
  2. Address Verification: Bank or building society, Home utility bill, Council tax or tenancy, Housing association, HMRC, Home or life insurance, TV licensing, University acceptance or enrolment letter, plus more.

Community and Customer Service 

Next, for this PocketWin review, we look at the quality of customer service and their socials.


Each Bingo room has a chatroom to engage with other players. They do have a social media account on Facebook which is worth watching for announcements of promotions. 

Customer Service

Customer support can be contacted through a live chat 7.30 am – 10:00 pm. The launch button is on their Contact Us Page. There is also a searchable FAQ section for answers on topics like Gameplay and Responsible Gambling.

PocketWin on Mobile

They state that their games are compatible with 99% of devices through the PocketWin app, which is available for download on iOS and Android. iOS 11 (or above) or Android 5.1 (or above) is required.

For simple, quick access to their entire library of progressive jackpots, the PocketWin mobile app far exceeds the website functionality.

Should I Play at PocketWin

There are some things to consider for playing at PocketWin UK. The site has jackpot games, which is a great feature, plus other positives, such as good banking options and Bingo.

But the limited play on the computer may divide players, plus the experience lacks a wider table game variety. Their website feels like a showcase library for the Intouch Games titles, and you need to get the PocketWin app to enjoy it fully. 

On the upside, it’s a good stable app, and the game graphics look amazing. Banking is also straightforward through the app, with quick access to customer support and bonuses.

If you are a player that prefers gaming on the go or like the sound of having the casino app in your pocket, PocketWin is worth a click and a download.

We want your PocketWin review!

What is your experience of gaming at PocketWin? Let us and our readers know!

PocketWin FAQ

Is PocketWin mobile gaming only?

While there is a slot, roulette and blackjack app, some games are playable on a computer.

Is PocketWin UK safe?

Yes, it is licensed and regulated by the Gambling Commission.

What happens to my games if I change phones?

You must download the PocketWin mobile app again and log in with the same credentials.

How long before I get my money from a withdrawal?

PocketWin states that they aim to process withdrawals within one day.

Mark Angus Author Whichbingo



Mark Angus is a professional writer and editor currently based in Adelaide and London. Mark writes on a variety of sports betting and gaming topics, most notably football and cricket (he has been a season ticket holder at Fulham for far too many years), as well as horse racing, in particular jumps racing. In addition, Mark produces website content, blogs and articles for a variety of publications, organisations and businesses, and has extensive experience in writing for all forms of online, print and broadcast media.

User Reviews

Based on 8 reviews
May 23rd, 2023, 19:45
User rating:
The worst gambling site I have ever experienced.
October 12th, 2020, 11:27
User rating:
Never will I use pocketwin again, absolute joke of a site, didn't give me my full winnings that I'm entitled to which was nearly £900. Gave me some excuse of its capped at £50 even though my winnings went from bonus into cash after I completed wagering. Tried to basically say if I was a depositing customer I would of got the full amount instead of £50. Avoid at all costs, they make every excuse up under the sun, don't waste your money on this shambles of a site.
April 30th, 2019, 16:04
User rating:
After waiting 2 weeks after my withdrawal They have refused to pay me my winnings..... Their excuse is "I have had another account so they won't pay me". I have not had another account with them, they are simply trying to avoid paying out. Verdict: Avoid.
Linda cameron
October 10th, 2018, 21:58
User rating:
Love the bingo, but still waiting on word about a win I didn't get which is the only bad thing I can say about this app because rate it highly Enjoy the games and the online chat.
May 18th, 2017, 23:30
User rating:
I enjoy playing on pocketwin bingo - everyone's so friendly
April 3rd, 2017, 17:03
User rating:
take care !!!! if you deposit when playing slots, money is charged to your phone bill ! Lost over £200 from my bank account, and now my mobile has been cut off, as gone over my monthly allowance, unless I pay £70 immediately, they will not reconnect me !!!! care when increasing stake, lost 18 spins in a row, not a bonus in sight. took back the winning I won. Also if you withdraw, don't play again until you have cash. you have to wait 3 days before site will process, then if you play during this time, it will automatically reverse your winnings. (if you withdraw again it again, means you have to wait another 3 days before they will process it. Wont ever go back to this site.
February 20th, 2017, 22:06
User rating:
Avoid - does everything possible to not pay out and you'll be asked to supply 1000 bits of information to prove you a human! It's ridiculous for an app company! Very out dated!
August 19th, 2016, 11:30
User rating:
Best bingo site on the market, sticking with this one. Lost of free bonus and raffle draws loyalty point scheme best ive seen. Friendly players and cms fun bright bingo site have won lots of times. Withdrawal seems ok just waitin for it to go in bank . Top marks :)