PocketWin Bingo Review
Licence Suspended by UKGC Sep '23
*18+. Please play responsibly. BeGambleAware.org #AD
*18+. Please play responsibly. BeGambleAware.org #AD
*18+. Please play responsibly. BeGambleAware.org #AD
September 2023 – In Touch Games the owner/operator of PocketWin has had its operator licence suspended by the UK Gambling Commission in September 2023. Players can still contact the site to retrieve any funds in their accounts, but no new players will be allowed to register and no gaming activity carried out pending further investigations and improvements.
The following information is retained on the basis the licence may be reinstated and the site re-opened, but for now is for reference only.
A Quick Look at PocketWin
The PocketWin slots site has a simple layout that looks good and is very user-friendly. It is primarily a mobile slot platform with an excellent variety of gameplay, including big progressive jackpots.
There are Bingo rooms on the site and some classic casino table games. PocketWin is operated by Intouch Games Ltd and is regulated in Great Britain by the Gambling Commission. In addition, they have Live Chat available for support.
It’s a gaming site with excellent promotions, including a No Deposit and First Deposit bonus for the PocketWin online casino and further Bingo bonuses.
This site earns a WhichBingo 4* Rating – here’s how:
- Offers/Promotions/Wagering: Nice welcome package, wagering slightly high, but always lots of promotions around to encourage trying the new release slots
- Fast Payments/Withdrawals: Withdrawals 1 day for depositing customers with no fees if over £10
- Good Game Selection & Navigation: All in-house games and easy to use
- Quality of Mobile Play: Gaming driven towards mobile play and of excellent quality
- Customer Service: Good live chat is available, plus many other options
- Licence Details: PocketWin is licensed by the UK Gambling Commission, so you are visiting a regulated, safe platform.
- Date Opened: 2023
- UK Licence Holder Name: Intouch Games Limited
- UK Licence Number: 2091
Bonuses & Promotions
The PocketWin Welcome Offer
- 1st Deposit: Up to £10 Free Bonus & Up to 200% First Deposit Match!
- Minimum Deposit: £10
- Promo Code: N/A
- Wagering Requirement: 40x wagering on spin winnings
There are two welcome bonuses. The first is the No Deposit offer*, where you get up to a £10 Bonus Credit for registering and verifying an account. Bonus funds can be used on PocketWin’s original casino games.
Also, get a 200% match on your first deposit** at PocketWin, up to the value of £100! The bonus will be credited when the first deposit lands in your account. There is a 40x wagering requirement on the 200% matched first deposit offer.
This is a good double bonus offer, and the wagering requirements of 40x on the first deposit are low compared to many online casino welcome offers. Only a £5 minimum deposit is required, too, so there is a great low entry point.
*18+. New Players only. Up to £10 bonus credit available via Lobby Game. 40x wagering requirement. 14 days to claim. £50 max withdrawal from bonuses without a deposit across all Intouch Games Accounts; Fortune, Mr Spin, Dr Slot, PocketWin, Casino2020, Bonus Boss, Jammy Monkey. Up to 200% deposit match of first deposit awarded as bonus credit. Min deposit £5. Max bonus £100. 40x wagering requirement. 30 days to claim. Seven days expiry for bonuses. T&Cs apply. BeGambleAware.org #AD
**18+. Eligible to registered players only. Bonuses may include Deposit Match, Bonus Credit, or Free Spins – maximum amounts, expiry, and min deposit will vary depending on the individual’s promotion. 40x wagering requirement. £50 Max withdrawal on free bonus credit or free spins bonuses without deposit. T&Cs apply. BeGambleAware.org #AD
Ongoing Offers and Promotions
As a registered player, there are some other bonuses to collect, but not too many. They have features like Game of the Month and Weekly Bonuses for eligible players. A No Deposit Bingo welcome offer (40x wagering requirement) is also available for the PocketWin bingo site.
Games & Software at PocketWin
The PocketWin slot site is not replete with gaming options by normal standards, but for very good reason. While the quality of the slots is good, there just aren’t as many as you can find at most other online casinos. The number stands at around 50+ rather than talking about hundreds of titles. This is because each and every one is designed in-house and most of In-Touch brands have their own game selection on each one. So you are playing totally unique games.
|Site Platform:||Intouch Games Ltd
|Game Software providers:||In-house titles only
|Number of Slot games:||50+|
|Type of slot games:||Jackpots, Mega Jackpots, Classic, Penny Slots, Video Slots
|Number of Casino Games:||2|
|Type of casino games:||Blackjack, Roulette|
The PocketWin casino site is accessible on a computer, and some games are playable on a laptop or PC. However, players are frequently directed towards the PocketWin mobile app, and you can send a link to download from game pages.
So the main site is simply like a lobby where you can test-drive demo versions of games before playing them on Android or iOS devices through the PocketWin app.
It is worth noting that all the games come from in-house. They don’t have titles from major software providers like Microgaming, NetEnt and Pragmatic Play. Progressive, Mega Jackpot, Classic and 1p slots are there, many with plenty of features like multipliers.
Because of the nature of the PocketWin casino site, there are no live dealer casino games. The only two traditional table games are Roulette and Blackjack, and software has to be downloaded to your device to play those. Both Roulette and Blackjack have a minimum stake of 10p which is good. There is one standard gameplay version of both.
What Jackpots are available at PocketWin?
This is where PocketWin comes into its own, as the jackpot variety is brilliant, and most games have jackpot features. Progressive jackpots like Lucky Forest Casino, Master Of Fortunes and Pocket Fruits are available. Mega jackpots like Double Take, Lock & Key and Rainbow Wishes provide some popular big prize-pot play.
The PocketWin bingo site has a variety of rooms. These are themed rooms like Pets Corner or the Beach. They give players the option for 90-ball bingo play while on the go, and again this is also mobile-based play.
|Bingo Software provider:||Intouch Games|
|No of Bingo Variants:||90-ball|
|No of Bingo Rooms:||5|
Alternatives like scratchcards, game shows, poker and baccarat are not available. Slots, roulette, blackjack and bingo are played at the PocketWin slot site.
How to Deposit & Cash Out
PocketWin accepts a few different payment options, including Pay By Phone Bill, where you can use phone credit/bill to deposit. Deposits can be made easily via the PocketWin app.
Click on the ‘Banking’ option in the PocketWin app, and from there, choose the deposit method and amount. Confirm the deposit. The minimum on most options is £5.
|Deposit Method||Minimum Deposit||Processing Time||Fee|
|Pay By Phone Bill||£3 (£5 or £10)||instant||0|
A withdrawal can be made through the ‘Banking’ menu on the PocketWin online casino app. The processing times are decent as they often aim to process requests within one day.
|Withdrawal Method||Minimum Withdrawal||Processing Time||Fee|
|Debit Card||£5||Up to 3 Business Days||0*|
|Bank Transfer||£5||Up to 3 Business Days||0*|
|PayPal||£5||Up to 3 Business Days||0*|
*A fixed fee of £3 will be applied on any withdrawal under £10 where the payment method is anything other than a debit card and the money isn’t returned to the original deposit source.
Even though there are potential withdrawal fees, it is possible to avoid them. A more comprehensive range of payment options would have strengthened this area.
How do I upload my ID to PocketWin?
Following UKGC regulations, PocketWin has to verify your ID, which proves that the player is of legal age. This is secure and very commonplace, and you will send them a photo of your ID that they will verify before you can access their games. PocketWin will manually verify the ID, and they may also ask to verify deposit methods to ensure that withdrawals get paid to the right person.
- ID Verification: Passport, Driving licence, Birth certificate, UK residence card, Northern Ireland electoral ID card, Citizen Card, NHS medical card, plus more
- Address Verification: Bank or building society, Home utility bill, Council tax or tenancy, Housing association, HMRC, Home or life insurance, TV licensing, University acceptance or enrolment letter, plus more.
Community and Customer Service
Next, for this PocketWin review, we look at the quality of customer service and their socials.
Each Bingo room has a chatroom to engage with other players. They do have a social media account on Facebook which is worth watching for announcements of promotions.
Customer support can be contacted through a live chat 7.30 am – 10:00 pm. The launch button is on their Contact Us Page. There is also a searchable FAQ section for answers on topics like Gameplay and Responsible Gambling.
PocketWin on Mobile
They state that their games are compatible with 99% of devices through the PocketWin app, which is available for download on iOS and Android. iOS 11 (or above) or Android 5.1 (or above) is required.
For simple, quick access to their entire library of progressive jackpots, the PocketWin mobile app far exceeds the website functionality.
Should I Play at PocketWin
There are some things to consider for playing at PocketWin UK. The site has jackpot games, which is a great feature, plus other positives, such as good banking options and Bingo.
But the limited play on the computer may divide players, plus the experience lacks a wider table game variety. Their website feels like a showcase library for the Intouch Games titles, and you need to get the PocketWin app to enjoy it fully.
On the upside, it’s a good stable app, and the game graphics look amazing. Banking is also straightforward through the app, with quick access to customer support and bonuses.
If you are a player that prefers gaming on the go or like the sound of having the casino app in your pocket, PocketWin is worth a click and a download.
We want your PocketWin review!
What is your experience of gaming at PocketWin? Let us and our readers know!
Mark Angus is a professional writer and editor currently based in Adelaide and London. Mark writes on a variety of sports betting and gaming topics, most notably football and cricket (he has been a season ticket holder at Fulham for far too many years), as well as horse racing, in particular jumps racing. In addition, Mark produces website content, blogs and articles for a variety of publications, organisations and businesses, and has extensive experience in writing for all forms of online, print and broadcast media.