The Palaces Bingo Review

Our score How we rate
3.5 3.5 /5
User rating Based on 17 reviews
star 2.5 /5
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Launched 2003
License UK Gambling Commission
Live Chat
Phone number +44 (0) 78 99 66 00 00
Email via website
FAQ section
Payments methods
Bank transfer payment Maestro payment Mastercard Debit Neteller payment Paypal payment method skrill payment Visa Visa Debit
Game Manufacturers
IGT software NetEnt Software Pragmatic Play
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*18. New customers. Please play responsibly. #AD

Updated May 9, 2024

We can’t take you directly to this site at the moment, but discover many other recommended online bingo sites with great offers to play that we do recommend at our dedicated best bingo sites page.

A Quick Look at The Palaces Bingo

If you have blue rather than red blood, then you really ought to be playing bingo with your kith and kin at The Palaces bingo site. You can play 90-ball bingo with the upper classes, and you can become the king (or queen) of the kingdom with the site’s loyalty scheme. The site is well-established, but in 2019 took the giant leap to be the first online bingo site to offer the new Pragmatic Play bingo platform. Have fun trying it out.

Games & Software

Game Software providers:4
Number of Bingo Games:1
Number of Bingo Rooms:2

There only seems to be one type of being available here, and that’s the traditional side of bingo in the UK with 90-ball bingo. You can select as many cards as you want to buy to use for any bingo games up to a maximum of 96, and you can pre-buy cards for any game that has not yet started.
This is quite a tiny palace it seems, as there are only two bingo rooms – ‘Palace One’ and ‘Practice Room’. The less expensive tickets seem to be in the second room.

If you get bored with bingo there are plenty of slots and casino games too, with titles from popular providers such as NetEnt and IGT.

Slots & Casinos

  • Video slots, casino games, live casino games, instant win games.
  • 5-reel slots, roulette, blackjack, video poker, casino poker, baccarat, arcade games.

How to Deposit & Cash Out


The main methods of cashing in here are debit cards, but you can also use Neteller, Skrill, iDeal and Przelewy24. Deposits must be between £10 and £1,500 and are processed instantly.

Cashing out

You can withdraw to any available method as long as you have previously used it for a deposit. The minimum accepted withdrawal is £20. The pending period here is 24-48 hours after which your money should be with you in one to five days. Ewallets are much quicker than all other methods.

We see nothing to become concerned about regarding these cashier terms, and they are fairly standard for the industry.

Community & Customer Service


The Palaces bingo site does not appear to be on any network and suffers as a result. The software used has been created by Pragmatic Play, and while we have heard of that company as a slot’s provider, we are unsure of their abilities yet regarding bingo games yet, but we will be checking it out further.

When we popped into ‘Practice Room’ there was no one else there at all, and in the ‘Palace One‘room, there were less than two dozen people. A chat host was doing their best to create a sense of community, though.

Customer Service

There are a wide range of options when it comes to contacting customer services if you have a problem or a query. These include

  • Live Chat
  • Telephone: +44 (0) 78 99 66 00 00
  • Email via website
  • How-To guide
  • FAQ Section

Take the Palaces with You

Thankfully the Palaces bingo site, despite the name, is something of a mobile home. You should be able to play fully on mobile here. The Palaces bingo mobile site is available for all smartphones and tablets, be they powered by iOS, Android or some other operating system.

You do not have to use a Palaces bingo app to play here. Just find your favourite browser on any device and navigate to the site. You’ll be playing bingo and slots within minutes!

Be aware that the live casino games here are bespoke and do not work on mobile devices.

Our Take on the Palaces

It’s pretty safe to say that the Palaces bingo needed the bingo upgrade and we hope it attracts the audience it deserves. A bingo room really needs bingo players and we’ve never been in a bingo room before where we were the only people there, but it is early days right now for the software – no network yet.

We can therefore only give the Palaces bingo three and a half stars out of five. It loses marks for such an acute lack of players, plus the fact we couldn’t get the live games to work (and we tried many times). All software-based games seem to work fine, though. Why not pop along to the Palaces bingo site yourself today and check it out?

Have Your Say!

Have you paid for admission to the Palaces bingo site? What do you think of the Palaces bingo review? Let us know with your own review or comments.

Better change
Sam Jarvis Author


Sam Jarvis

Sam is passionate about all things bingo and has more than 10 years’ experience of writing about the game in its online and land-based forms, as well as casino, sports betting and gaming. When he’s not testing and reviewing the latest online bingo sites, Sam stays abreast of developments in the industry through his extensive network of contacts around the world.

User Reviews

Based on 17 reviews
November 7th, 2022, 13:11
User rating:
Very hard to win on slots I spent over £250 and won nothing bonuses don't come out this is the worst site I've been on gambling comission should look into this as this is not a fair site even in the bingo rooms same winners every time avoid this site it doesn't pay.
February 24th, 2022, 23:04
User rating:
This site is a scam I joined with £25 so I would revive the bouns played with my £25 got a load off really big wins had it up to £2000 wudnt let me with draw any off it then gave me a £50 bouns to play on bingo but won’t let me use it and Patrick is a fuckin lying conman
November 20th, 2021, 20:14
User rating:
I prebought tickets and I have won on here.. I guess its just down to luck. I would suggest all to try before having an opinion about a site. You cant base it off others experiences, everyone is different when it comes to luck. Thank you palace.
November 20th, 2021, 18:31
User rating:
I joined to sort of test it myself before having an opinion based off others..bonuses are decent to be fair... Upon joining..I played £20 in the London palace room and £10 in the sessions room.. literally not even a share...same names popping up between the hosts seem friendly enough and very polite they were to me so cant fault them. This bingo company is integrated with other sites as I notice the bingo layout and rooms are the same other sites I have played on..I am personally looking for a site that is solo of its own company not in links with others...but I tried Palace and I most likely will not be depositing again. I'll continue looking for my perfect site which I may never find as most sites are all the same..they each have thier constant same winning its gon be like trying to get fire out of ice...basically impossible lol. But I'll continue to play the sites I do like currently. Good luck to you all who are looking for a great fair bingo site..theres not many around but enjoy where ever you play..and gamble responsibly.
September 28th, 2020, 17:15
User rating:
Well after many years of playing on this site my account was suspended because of a simple query about missing Bb . I was accused of lying and I realise this response was defensive because I can prove I was telling the truth. Fortunately I had taken screenshots to prove I was telling the truth before my account was closed so unlike the person pretending to be Patrick I can sleep at night knowing I have been honest.
julie evans
September 13th, 2018, 10:00
User rating:
I had a small issue with a bonus and i spoke to a man called Patrick in the London branch. He was very very helpful and also polite and friendly. He resolved my issue immediately and i will certainly play the Palaces bingo as a regular. I have already recommended my husband to join and he also enjoys the site. Thank you, Patrick, for your help.
February 13th, 2018, 18:43
User rating:
Palace Bingo allows 2 people to constantly win all the houses and have no limit on there spending. The people that come there have said they will stop going as there is no point. When you speak to staff they have this attitude as if they don’t know what your talking about, but I will be taking this further as I believe this is not right. I am going to ask for this to be investigated.
Martin Kerstholt4057
February 28th, 2017, 09:20
User rating:
Great Site for bingo and casino. Nice offers. I won a tablet at xmas. They paid my winnings in 2 hours on my bank account.
October 14th, 2016, 12:55
User rating:
Great new site with really attractive promos. The new car giveaway at ThePalaces is really cool and not many other big name brands are doing something like that. Bingo is good and there's a great selection of casino games while you're waiting. Don't know why the person above is so critical, it's a good site jeez.
September 14th, 2016, 17:44
User rating:
Worst bingo site ever. same winners morning noon and night. when you ask how comes its always same winners hosts are rude and tell you dont play then. save your money and join another site.
February 13th, 2018, 18:46
I agree with you I believe there is something going on because the woman and man that come every day winning all the money must be working together. I am reporting this to be investigated.