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The Palaces Bingo Review

Deposit £25 and Play with £75

*18.+200% Deposit Match up to £25. Min £10 deposit. New players only. 2x wagering. Bonus can only be used on bingo games. Winnings can be withdrawn, bonus cannot. Full T&Cs apply. Please play responsibly.
  • Brand new Pragmatic Play Bingo Software
  • Rise through the royal ranks of the site’s VIP scheme
  • Try your hand at casino games if you fancy a change of scene
Payment options
Software options

Live Chat: Yes

Phone number: 0207 277 2233


FAQ section: Yes

A Quick Look at The Palaces

If you have blue rather than red blood, then you really ought to be playing bingo with your kith and kin at The Palaces bingo site. You can play 90-ball bingo with the upper classes, and you can become the king (or queen) of the kingdom with the site’s loyalty scheme. The site is well-established, but in 2019 took the giant leap to be the first online bingo site to offer the new Pragmatic Play bingo platform. Have fun trying it out.

Bonuses & Promotions

The Welcome Offer

  • 200% deposit match to £50 bonus
  • x2 wagering

This welcome offer comes across as a bit confusing, but it is well worth persevering with. New players at The Palaces bingo UK can begin their bingo career here with bingo bonus worth up to £50. That’s a welcome deal where you get a 200 per cent bingo bonus on deposits up to £25.

No matter the amount of bonus money you acquire it must be wagered twice over on bingo games before you can cash out any winnings.

You will need to meet these wagering expectations within 60 days of your bonus being awarded. If you fail to do so then your bonus will be removed from your account.

This is a positive bonus and the T&Cs surrounding it get a definite thumbs up from us. Wagering of only 2x is pleasing to see.

New players only. 18+. 200% deposit match up to £25. On first deposit only. 2x wagering requirements. Minimum deposit £10. Bonus only for bingo games. Winnings can be withdrawn, bonus cannot be withdrawn.





UK Gambling Commission

Ongoing Specials & VIP Program

Promotions are not, it seems, the ‘in thing’ at the Palaces bingo hall. When we looked at the site, we could only find one other promotion aside from the welcome bonus. Maybe the site offers more promos such as reload bonuses and ‘no free to pay’ bingo cards from time to time.

The site has a right royal loyalty scheme. Here you can rise from the mundane heights of being a baron or baroness right up to the lofty status of king or queen. You do this by wagering and earning ‘Palace Elite Points’ (PEPs). You need 15,000 PEPs to become a lord or lady, and 120,000 to become the king (or queen) of the castle.

Games & Software

  • Software providers: 4
  • of Bingo Games: 1
  • of Bingo Rooms: 2

There only seems to be one type of being available here, and that’s the traditional side of bingo in the UK with 90-ball bingo. You can select as many cards as you want to buy to use for any bingo games up to a maximum of 96, and you can pre-buy cards for any game that has not yet started.

This is quite a tiny palace it seems, as there are only two bingo rooms – ‘Palace One’ and ‘Practice Room’. The less expensive tickets seem to be in the second room.

If you get bored with bingo there are plenty of slots and casino games too, with titles from popular providers such as NetEnt and IGT.

Slots & Casinos

  • Video slots, casino games, live casino games, instant win games.
  • 5-reel slots, roulette, blackjack, video poker, casino poker, baccarat, arcade games.

How to Deposit & Cash Out


The main methods of cashing in here are credit and debit cards, but you can also use Neteller, Skrill, iDeal and Przelewy24. Deposits must be between £10 and £1,500 and are processed instantly.

Cashing out

You can withdraw to any available method as long as you have previously used it for a deposit. The minimum accepted withdrawal is £20. The pending period here is 24-48 hours after which your money should be with you in one to five days. Ewallets are much quicker than all other methods.

We see nothing to become concerned about regarding these cashier terms, and they are fairly standard for the industry.

The Community

The Palaces bingo site does not appear to be on any network and suffers as a result. The software used has been created by Pragmatic Play, and while we have heard of that company as a slot’s provider, we are unsure of their abilities yet regarding bingo games yet, but we will be checking it out further.

When we popped into ‘Practice Room’ there was no one else there at all, and in the ‘Palace One‘room, there were less than two dozen people. A chat host was doing their best to create a sense of community, though.

Take the Palaces with You

Thankfully the Palaces bingo site, despite the name, is something of a mobile home. You should be able to play fully on mobile here. The Palaces bingo mobile site is available for all smartphones and tablets, be they powered by iOS, Android or some other operating system.

You do not have to use a Palaces bingo app to play here. Just find your favourite browser on any device and navigate to the site. You’ll be playing bingo and slots within minutes!

Be aware that the live casino games here are bespoke and do not work on mobile devices.

Our Take on the Palaces

It’s pretty safe to say that the Palaces bingo needed the bingo upgrade and we hope it attracts the audience it deserves. A bingo room really needs bingo players and we’ve never been in a bingo room before where we were the only people there, but it is early days right now for the software – no network yet.

We can therefore only give the Palaces bingo three and a half stars out of five. It loses marks for such an acute lack of players, plus the fact we couldn’t get the live games to work (and we tried many times). All software-based games seem to work fine, though. Why not pop along to the Palaces bingo site yourself today and check it out?

Have Your Say!

Have you paid for admission to the Palaces bingo site? What do you think of the Palaces bingo review? Let us know with your own review or comments.

Reviews for The Palaces Bingo

2.67 /5
Based on 12 user reviews
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Reviews (15)
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julie evans
Thursday September 13th, 2018
User Rating:

I had a small issue with a bonus and i spoke to a man called Patrick in the London branch. He was very very helpful and also polite and friendly.
He resolved my issue immediately and i will certainly play the Palaces bingo as a regular.
I have already recommended my husband to join and he also enjoys the site.
Thank you, Patrick, for your help.

Tuesday February 13th, 2018
User Rating:

Palace Bingo allows 2 people to constantly win all the houses and have no limit on there spending. The people that come there have said they will stop going as there is no point. When you speak to staff they have this attitude as if they don’t know what your talking about, but I will be taking this further as I believe this is not right. I am going to ask for this to be investigated.

Martin Kerstholt4057
Tuesday February 28th, 2017
User Rating:

Great Site for bingo and casino. Nice offers. I won a tablet at xmas. They paid my winnings in 2 hours on my bank account.

Friday October 14th, 2016
User Rating:

Great new site with really attractive promos. The new car giveaway at ThePalaces is really cool and not many other big name brands are doing something like that. Bingo is good and there’s a great selection of casino games while you’re waiting. Don’t know why the person above is so critical, it’s a good site jeez.

Wednesday September 14th, 2016
User Rating:

Worst bingo site ever. same winners morning noon and night. when you ask how comes its always same winners hosts are rude and tell you dont play then. save your money and join another site.

Tuesday February 13th, 2018

I agree with you I believe there is something going on because the woman and man that come every day winning all the money must be working together. I am reporting this to be investigated.

Thursday July 11th, 2013
User Rating:

Opened an account based on the ‘excellent reviews’ on this review site. Within 10 hours my account was suspended without reason. Customer service was poor and when I eventually got a response it was from some guy accusing me of all sorts – all for the sake of depositing £10. Obviously one to be avoided – very strange outfit who seemingly attempt to ‘kidnap’ your deposit – took nearly 2 weeks and lots of emails/time just to get my deposit back. I played a bit of roulette which lost some /won some. Then played some bingo and never knew if I was successful or not.

Tuesday July 2nd, 2013
User Rating:

i have to defend Palaces Bingo. I’m a member and got my £5 free everyday for a month after making a deposit, I’ve won good amounts more than a hundred pounds, and had no trouble withdrawing, no id was asked for. The good points are if you deposit once a week you get to spin the wheel daily, you can win free tickets bonus money or hard cash, no silly withdrawal rules, no wagering and bonuses on every deposit. I was unsure about joining after reading about ( the gang ) and getting ignored. That’s not the case. From day one everyone, players and cms spoke to me wished me good luck and carried on chatting throughout the session. I think you should give it a go and make your own opinion.

Monday July 1st, 2013
User Rating:

Be very careful, they don’t let you withdraw and then suspend your account if you query it. They don’t answer emails for days on end. Be afraid, very afraid. Claims to be UK based. They give the industry a bad name.

Tuesday September 17th, 2013

You are absolutely right about the Palaces Bingo, they close your account when you query anything, customer service is devastatingly rude!!!! A very shoddy business indeed!!

Monday July 1st, 2013
User Rating:

Palaces Bingo is a trusted UK bingo club brand. Very good for the modest flutterer bingo fan. As with all UK bingo clubs that are online they have the low £5 minimum deposit for funding your account, (and a set withdrawal minimum of £20). I signed up and deposited £5, accepted and received their free £5 X 30 days bonus promotion. I had to wager (on bingo games only) the minimum £5 cash from my first deposit, plus wager at least X 1 times or lose the daily £5 bonus to receive £5 bonus next day. There was no obligation to deposit again for the next 30 days. If I didn’t manage to wager at least X 1 the £5 bonus and still had less than £5 bonus money left, then £5 bonus was NOT credited next day. If I wagered and lost ALL the bonus £5, then I received £5 next day. If my luck was in (and it wasn’t the whole 30 days!) and I managed to wager the daily £5 bonus at least X 2.5, then I would have made profits for withdrawal and still receive £5 bonus next day with no further strings attached. That was all quite a while back. Although they have a small choice of bingo play and rooms, I still occasionally log in to play their very good scoop jackpot games which are all 25p tickets. They also have a good choice of instant games, and their video poker range is particularly good if you like that sort of thing.

Friday July 5th, 2013

What an extensive knowledge of The Palaces Bingo offerings!!

Thursday June 27th, 2013
User Rating:

Avoid this site like the plague. After opening an account and initially using the bonus first they have suspended my account and at the moment are holding onto my deposit. They are also implying that I am abusing the bonus. I wouldn’t have joined this site if not for the bonus. Beware.

Friday November 23rd, 2012
User Rating:

Good deposit offer, you deposit £5 then they put £5 in your account every day for a month. This is the only good thing though at The Palaces in my opinion. It is very hard to win on this site. There is only one bingo room and it is full of ” the gang” who don’t like new players who come on, instantly say 2 numbers for the cg which I have no idea how they play because it’s not explained to you. The CH’s never speak unless its to say ty for cg numbers or wdw and believe me it is the same winners all the time. I will not be depositing on this site again.

Saturday October 6th, 2012
User Rating:

I joined Palaces and got my bonus. It says you get 1 free £5 every day, but i lost and was told i have to redeposit to get the free £5 – what a rip off, that means it’s not free at all. You only get the free £5 every day if you keep winning, so that you can play the next day. You have to play every day to get free £5. Oviously if you lose u can’t play the nxt day unless u depo again. rubbish.

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