I had a small issue with a bonus and i spoke to a man called Patrick in the London branch. He was very very helpful and also polite and friendly.
He resolved my issue immediately and i will certainly play the Palaces bingo as a regular.
I have already recommended my husband to join and he also enjoys the site.
Thank you, Patrick, for your help.

Palace Bingo allows 2 people to constantly win all the houses and have no limit on there spending. The people that come there have said they will stop going as there is no point. When you speak to staff they have this attitude as if they don’t know what your talking about, but I will be taking this further as I believe this is not right. I am going to ask for this to be investigated.

Great Site for bingo and casino. Nice offers. I won a tablet at xmas. They paid my winnings in 2 hours on my bank account.

Great new site with really attractive promos. The new car giveaway at ThePalaces is really cool and not many other big name brands are doing something like that. Bingo is good and there’s a great selection of casino games while you’re waiting. Don’t know why the person above is so critical, it’s a good site jeez.

Worst bingo site ever. same winners morning noon and night. when you ask how comes its always same winners hosts are rude and tell you dont play then. save your money and join another site.

Opened an account based on the ‘excellent reviews’ on this review site. Within 10 hours my account was suspended without reason. Customer service was poor and when I eventually got a response it was from some guy accusing me of all sorts – all for the sake of depositing £10. Obviously one to be avoided – very strange outfit who seemingly attempt to ‘kidnap’ your deposit – took nearly 2 weeks and lots of emails/time just to get my deposit back. I played a bit of roulette which lost some /won some. Then played some bingo and never knew if I was successful or not.

i have to defend Palaces Bingo. I’m a member and got my £5 free everyday for a month after making a deposit, I’ve won good amounts more than a hundred pounds, and had no trouble withdrawing, no id was asked for. The good points are if you deposit once a week you get to spin the wheel daily, you can win free tickets bonus money or hard cash, no silly withdrawal rules, no wagering and bonuses on every deposit. I was unsure about joining after reading about ( the gang ) and getting ignored. That’s not the case. From day one everyone, players and cms spoke to me wished me good luck and carried on chatting throughout the session. I think you should give it a go and make your own opinion.

Be very careful, they don’t let you withdraw and then suspend your account if you query it. They don’t answer emails for days on end. Be afraid, very afraid. Claims to be UK based. They give the industry a bad name.

Palaces Bingo is a trusted UK bingo club brand. Very good for the modest flutterer bingo fan. As with all UK bingo clubs that are online they have the low £5 minimum deposit for funding your account, (and a set withdrawal minimum of £20). I signed up and deposited £5, accepted and received their free £5 X 30 days bonus promotion. I had to wager (on bingo games only) the minimum £5 cash from my first deposit, plus wager at least X 1 times or lose the daily £5 bonus to receive £5 bonus next day. There was no obligation to deposit again for the next 30 days. If I didn’t manage to wager at least X 1 the £5 bonus and still had less than £5 bonus money left, then £5 bonus was NOT credited next day. If I wagered and lost ALL the bonus £5, then I received £5 next day. If my luck was in (and it wasn’t the whole 30 days!) and I managed to wager the daily £5 bonus at least X 2.5, then I would have made profits for withdrawal and still receive £5 bonus next day with no further strings attached. That was all quite a while back. Although they have a small choice of bingo play and rooms, I still occasionally log in to play their very good scoop jackpot games which are all 25p tickets. They also have a good choice of instant games, and their video poker range is particularly good if you like that sort of thing.

Avoid this site like the plague. After opening an account and initially using the bonus first they have suspended my account and at the moment are holding onto my deposit. They are also implying that I am abusing the bonus. I wouldn’t have joined this site if not for the bonus. Beware.

Good deposit offer, you deposit £5 then they put £5 in your account every day for a month. This is the only good thing though at The Palaces in my opinion. It is very hard to win on this site. There is only one bingo room and it is full of ” the gang” who don’t like new players who come on, instantly say 2 numbers for the cg which I have no idea how they play because it’s not explained to you. The CH’s never speak unless its to say ty for cg numbers or wdw and believe me it is the same winners all the time. I will not be depositing on this site again.

I joined Palaces and got my bonus. It says you get 1 free £5 every day, but i lost and was told i have to redeposit to get the free £5 – what a rip off, that means it’s not free at all. You only get the free £5 every day if you keep winning, so that you can play the next day. You have to play every day to get free £5. Oviously if you lose u can’t play the nxt day unless u depo again. rubbish.