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Phone number: 0203 3189367
Support Email: support@Hopa.com
FAQ section: Yes
Hopa.com UK offers players an exciting mobile-first gaming experience with a great choice of games by some of the best developers in the business, like Microgaming, NetEnt and others. The Rewards Program and exclusive VIP Club means there are plenty of bonuses up for grabs, so you can pick up rewards just for doing what you love — playing online slots!
For new players at Hopa.com Casino, the Welcome Bonus gives you a 100% match on your first deposit up to the value of £50, plus 100 bonus spins as part of the deal (minimum deposit to claim the bonus is £10).
Your extra spins are available over a 5-day period following your first deposit and are awarded 20 spins at a time on the following slots: Starburst, Fruity Friends, Book of Dead, VIP Black and Aloha! Spins are available for 24 hours and winnings are subject to a 35x wagering requirement.
This initial offer is then followed by match bonuses on your 2nd and 3rd deposits as well. With your second, you get a 25% bonus up to £200, and then a 50% match up to £250 on your third. All up, this means that if you make three deposits totalling £1,350 you’ll receive a total bonus of £500, an overall deposit match rate of 37%.
The wagering requirement for the Welcome Bonus is 35x, so if you claim the full bonus amount of £500, you need to water £17,500 before you can cash out any of the bonus or winnings from it. Most online slots contribute to the playthrough 100%, but there are exceptions, so see the T&Cs for the full list.
In our view, not too many players will want to claim all three parts of the signup bonus, as the value just isn’t there, but we would certainly suggest taking advantage of the first part of the deal, which gives you 100 bonus spins for a minimal £10 investment.
Who doesn’t like picking up rewards every time you play? That’s what you get with the VIP Program from the moment you first sign up. When you register, you go into the 7-tier membership scheme as a New Member, and you then have the chance to work your way up through Bronze, Silver, Gold, Platinum, Premium and Prestige. As you get promoted from one level to another, you receive a welcome reward, plus the other bonuses you can pick up increase in value the higher the status you attain.
UK Gambling Commission & Malta Gaming Authority
One of the best features of playing here is that the range of Hopa.com slots includes over 400 titles by leading developers, so you always have excellent choice and variety. The slots are by Microgaming, NetEnt, ELK Studios, Play ’N Go and others, which means you get a real mix of game styles and themes. Some of the well-known themed and video slots you can play include Game of Thrones, Spiñata Grande, Gonzo’s Quest and Guns N’ Roses.
Another popular category of game here is scratch cards, with a selection of more than 20 different titles to choose from.
Fans of classic casino games also have plenty of options here, in particular when it comes to live dealer games. You can play several different versions of blackjack, roulette and baccarat all streamed in real time HD to your phone or laptop and dealt by professional dealers.
The range of payment methods available here for UK players compares reasonably well with other similar sites. You can use Skrill, Neteller, entroPay and PaySafe Card, as well as credit/debit cards and wire transfer. Deposits are instantly credited to your account, and the minimum deposit amount is £10.
Withdrawal requests can take up to 3 working days to process but can be cancelled during the first 48 hours. The minimum withdrawal amount is £10, and you are required to use the same method for withdrawing as for depositing; if this isn’t possible, you will receive your funds via wire transfer.
In terms of the banking methods available for UK players, there is a reasonable provision here, although the inclusion of PayPal would no doubt be appreciated by many.
Somewhat surprisingly for a site that does so many things well, it has to be said that Hopa.com Casino is a pretty poor performer in the social media space. There is a Facebook page (@Hopadotcom) but it rarely posts or updates, and it doesn’t seem like it is much of a community hub for its players, nor does it provide an especially effective way of communicating with the casino itself. Furthermore, there is no presence at all on other important social media platforms, like Twitter, Instagram or YouTube. This is certainly an area where we would expect to see them doing more to engage with players.
As is the case with a growing number of modern online casinos, we think that the Hopa.com mobile site looks better and offers a more intuitive playing experience than at its desktop counterpart (although we would like to see a better sort function, so that you can search for games by producer). The design is bright and contemporary, and you have access to all of your account features with a single tap.
If you play on an Android smartphone or tablet (4.1+), you can download and install a Hopa.com app for free from Google Play. If you play on an Apple iPhone or iPad, or a phone on another operating system, you can play mobile slots and live dealer games directly in the browser of your device.
We like the game selection here, in that it gives you a good range of game styles and special features. Another point in its favour is the mix of producers, that includes both the big boys as well as some up-and-coming names.
Our only criticism of the games provision is the absence of progressive jackpot slots (the only one is a local network, rather than a pooled jackpot game). We also think that there could be more done for UK players in terms of banking options.
On the whole, however, we always enjoy the overall playing experience here, and so we are happy to award a Hopa.com review score of 4 stars out of 5.
What are your views on the selection of games here? Would you like to see more progressive jackpot slots, or are not bothered by this? Let us know either by writing a Hopa.com review or share your thoughts in the comments.