Moon Bingo Review

Our score How we rate
3.5 3.5 /5
User rating Based on 47 reviews
star 3.5 /5
Dragonfish Bingo Free Bingo
200% Bingo Bonus max £100 + 50 Free Spins

*New players only. Min dep £10. 200% Bingo Bonus max £100 + 50 Free Spins split on two slots, Fluffy Favourites and Enchanted Prince respectively. Free Spins (split over 2 days; each valid for 3 days, max win cap 0.25p per spin). Free Spins wins granted in Games Bonus after all Free Spins used and valid on selected games only. Wagering: 4x Bingo Bonus; 35x Games Bonus. Wagering vary by game. Games Bonus wins cap: £100 + initial bonus. 18+. Full T&Cs apply. Please play responsibly. Gambleaware.org. #AD

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    Play in 19 different 90-ball, 75-ball, 52-ball and 5-line bingo rooms
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    3 days’ access to free bingo for non-funded players
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    Live Help service available
Launched 2009
License UK
Live Chat 10am-2am, Monday to Sunday
Phone number 0808 238 9836
Support Email [email protected]
FAQ section Yes
Payments methods
Apple Pay Paypal payment method Visa Debit Wire Transfer Pay by Mobile Phone payment Mastercard Debit
Game Manufacturers
Dragonfish Barcrest Big Time Gaming Eyecon Software Gaming Realms IGT software NetEnt Software quickspin
200% Bingo Bonus max £100 + 50 Free Spins
Play

*New players only. Min dep £10. 200% Bingo Bonus max £100 + 50 Free Spins split on two slots, Fluffy Favourites and Enchanted Prince respectively. Free Spins (split over 2 days; each valid for 3 days, max win cap 0.25p per spin). Free Spins wins granted in Games Bonus after all Free Spins used and valid on selected games only. Wagering: 4x Bingo Bonus; 35x Games Bonus. Wagering vary by game. Games Bonus wins cap: £100 + initial bonus. 18+. Full T&Cs apply. Please play responsibly. Gambleaware.org. #AD

200% Bingo Bonus max £100 + 50 Free Spins

*New players only. Min dep £10. 200% Bingo Bonus max £100 + 50 Free Spins split on two slots, Fluffy Favourites and Enchanted Prince respectively. Free Spins (split over 2 days; each valid for 3 days, max win cap 0.25p per spin). Free Spins wins granted in Games Bonus after all Free Spins used and valid on selected games only. Wagering: 4x Bingo Bonus; 35x Games Bonus. Wagering vary by game. Games Bonus wins cap: £100 + initial bonus. 18+. Full T&Cs apply. Please play responsibly. Gambleaware.org. #AD

Updated May 2, 2024

A Quick Look at Moon Bingo

Moon Bingo has been around since 2010 and in that time, it has developed a loyal following of bingo fans. This was the first site of many from the same Netboost stable (now owned by Rank Group) and you may have played at its sister sites Ted Bingo, Robin Hood Bingo and Sugar Bingo. It is part of the Dragonfish network and there are over 20 exciting bingo rooms to play in as well as hundreds of slots from top software providers such as Big Time Gaming, Eyecon and IGT.

Other great aspects of the Moon Bingo site are the variety of payment methods available including PayPal, the range of customer support methods and the option to download the Moon Bingo mobile app on iOS and Android devices, so all of your favourite games are just a touch away.

Moon Bingo video

This site earns a WhichBingo 3.5* Rating – here’s how:

  • Offers/Promotions/Wagering: Most players will be happy with the welcome offer at Moon Bingo which combines bingo bonus cash with lots of free spins. Wagering is reasonable.
  • Fast Payment/Withdrawals: There is a good range of payment methods available at Moon Bingo including PayPal. There are no fees which is great news but, unfortunately, withdrawals can take up to 48 hours to process which is higher than industry standards right now.
  • Good Game Selection & Navigation: Moon Bingo has a great selection of games with over 20 bingo rooms to play in and hundreds of slot games. No casino games.
  • Quality of Mobile Play: Moon Bingo offers a downloadable mobile app on iOS and Android devices. You can also access these games via your mobile browser if you prefer
  • Customer Service: The customer support at Moon Bingo is good with email, live chat or telephone customer support options

  • Date Opened: August 2010
  • UK Licence Holder Name: Broadway Gaming Ireland DF Limited
  • UK Licence Number: 58267
pros
  • Downloadable mobile bingo app
  • Lots of exciting free bingo games
  • Live chat and telephone customer support
cons
  • Dragonfish promos are not the most exciting
  • No live casino games

Bonuses & Promotions

The Moon Bingo Welcome Offer

  • 1st Deposit: 200% Bingo Bonus max £100 + 50 Free Spins
  • Minimum Deposit: £10
  • Promo Code: N/A
  • Wagering requirement: Bingo = 4x bonus plus deposit; Spins = 35x bonus winnings

Newbies can enjoy two treats when they join the site. To start with, there’s a 200% bingo bonus of up to £100, then there’s 50 free spins to enjoy. The minimum deposit is £10 which would entitle you to a £20 bonus, but if you’d rather claim the maximum, you’d need to deposit £50.

But, are there any catches? Well, not really as the x4 wagering requirements for the bingo bonus are pretty standard. The free spins which you can use on the popular Fluffy Favourites and Enchanted Prince slots are valid for 3 days and there’s no cap on how much bonus you can win, but withdrawable winnings are capped at £100, plus initial deposit. However, any free spin winnings are credited as a games bonus which is subject to 35x wagering requirements.

Overall, we feel that Moon Bingo offers new customers a good incentive for joining the site, and even if you fail to win anything with your bonus funds or free spins, you’ll still have your cash deposit to play with.

*New players only. Min dep £10. 200% Bingo Bonus max £100 + 50 Free Spins split on two slots, Fluffy Favourites and Enchanted Prince respectively. Free Spins (split over 2 days; each valid for 3 days, max win cap 0.25p per spin). Free Spins wins granted in Games Bonus after all Free Spins used and valid on selected games only. Wagering: 4x Bingo Bonus; 35x Games Bonus. Wagering vary by game. Games Bonus wins cap: £100 + initial bonus. 18+. Full T&Cs apply. Please play responsibly. Gambleaware.org. #AD

Ongoing Offers and Promotions

If you’re not ready to fund your account straight away, you can still take a good look around Moon Bingo UK, as well as play free-of-charge in the Biggie Room for three days after registering.

The site’s special offers are personalised for each player, and any deals that you’re entitled to are displayed under the “My Offers” tab of your account page.

The Prize Wheel is exclusive to Moon Bingo and it’s only available to funded players. You can earn spins on the wheel by playing qualifying games with cash funds, and the prizes that you may be lucky enough to win range from free spins, free coins (which can be exchanged for bonus funds), bonus cash, and mystery prizes.

There are also four free bingo rooms and a penny bingo room.

Games & Software

The Dragonfish bingo platform is a common sight these days, and it’s considered one of the best types of bingo software. It offers everything from multiple online bingo variants and jackpots to top slots and flexible banking methods.

Bingo Games

There are around 22 bingo rooms at Moon Bingo with popular bingo variants such as 90 ball, 75 ball, 52 ball and 5 line games available. Some of the most popular bingo games you will not want to miss out on playing at this site include 90 ball Fluffy Bingo, 70 ball Stampede Bingo, 75 ball Mystery Jackpot and the exclusive 90 ball £777 and 75 ball Money Penny games.

It is also great to see a wide variety of free bingo games available at this site including The Grand, Most Loyal and The Biggie games available to play.

Bingo Software provider:Dragonfish
No. of Bingo Variants:90-ball, 75-ball, 52-ball, 5-line
No. of Bingo Rooms:20+

Slots & Casino Games

The games lobby comes with two different sections – Bingo and Slots – and if you click Slots, you’ll find hundreds of exciting titles to play.

You can view the selection by click on the various tabs such as Daily Jackpot, New Games, and Adventure Slots, and if you click on the magnifying glass, you can search for particular games.

Although there are no live casino games, card games or video poker games, there are over 350 slots, Slingo games, and scratch cards to enjoy.

Depending on your taste, you may wish to check out Slingo Britain’s Got Talent, Fruit Shop Megaways, Clover Rollover, Dynamite Riches or Jungle Spirit, which come recommended.

Game Software ProvidersBarcrest, Big Time Gaming, Eyecon, Gaming Realms, IGT, iSoftBet, NetEnt, Quickspin
Number of Slot Games350
Type of Slot GamesVideo slots, Classic slots, Jackpot slots
Type of Casino GamesScratch cards, Keno, Slingo

What Jackpots are available at Moon Bingo?

When you enter the bingo lobby, you can see at a glance what types of jackpots you can play for in each room. For example, there are progressive jackpots (i.e. ones that you can win by completing a full house within a fixed number of calls) in The Grand, Linked & Loaded 90, and The Supreme, mystery jackpots in the Mystery Jackpot room, and fixed jackpots in 15 Cards, Moonalicious, and £50 Daily.

The biggest jackpots can be found in Bingo X Multiplier (£10,000), The Grand 55 (up to £55,000), and Self-Made Millionaire (£1,000,000).

How to Deposit & Cash Out

The banking system is accessed via the big green button at the top of the site, and it lets you choose from several payment methods when making deposits and withdrawals. You can either enter an amount of your choosing or click on one of the predefined amounts such as £10.

Depositing

When you wish to make a deposit, you’ll need to add at least £5 and you can deposit via a range of popular payment methods including PayPal, Paysafecard, and debit card. If you have a bonus code, simply enter it into the box provided.

Deposit MethodMinimum DepositProcessing TimeFee
Debit card£10instant£0
Bank transfer£100 to 2 working days£0
PayPal£10instant£0
Apple Pay£10instant£0

Cashing out

Moon Bingo allows you to make as many as 10 withdrawals per day, and when you wish to withdraw funds, you can cash-out amounts of £5 and above.

You must wait two days for your withdrawal request to be processed, after which, it can take up to three extra days to receive your funds as per the table below.

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Debit card£52 to 3 working days£0
PayPal£50 to 1 working day£0

How do I upload my ID to Moon Bingo?

When you complete the registration form, you’re asked to supply key information such as your name, home address, telephone number, and date of birth. These details are used to perform what’s called a “soft check”, and if they’re successfully validated, you’ll be able to start playing straight away.

However, if any of your details are incorrect or cannot be confirmed by the soft check, you may be asked to upload ID before you can start playing.

You will need to scan or photograph two types of documents that prove your address and age then upload them via the site. Below, you can see which types of ID are accepted.

  • Address: A recent utility bill or bank statement
  • Date of Birth: Passport, identity card or birth certificate.

Did you Know….?

Moon Bingo offers various exclusive games.
● If you want to play more slots and casino games, try Moon Bingo’s sister site, Moon Games.
● Moon Bingo’s Prize Wheel offers funded players guaranteed prizes.


Community and Customer Service

Help, advice, tips, and friendship are all on offer at Moon Bingo. So, make sure you check out the blog and the chat rooms to make the most of the community.

Community

  • Bingo chat rooms with hosts
  • Blog
  • Facebook
  • Twitter

As Moon Bingo has been up and running since 2010, it has thousands of members. So, the bingo rooms tend to be busier than most Dragonfish sites which means that there’s always plenty of banter to enjoy in the chat rooms.

You can also keep up-to-speed with the brand via Twitter and Facebook. Plus, there’s even an onsite blog which is regularly updated.

Customer Service

The customer service agents are really friendly and helpful, and they’re 100% committed to getting your problems resolved as quickly as possible.

You can reach out to them via telephone, live chat or email. There are three email addresses (for support, loyalty club, and promotions) provided so that you can ensure that your enquiry reaches the right team.

  • Live Chat
  • Telephone
  • Email

Moon Bingo on Mobile

The Moon Bingo mobile experience is excellent. Whether you choose to download the Moon Bingo app or access the site using a mobile browser, both methods enable you to access a myriad of bingo games and slots.

The different areas (such as the lobby and your account page) are laid out so that they fit every screen size, and you can quickly move around by tapping the menu items.

Should I Play at Moon Bingo?

Although we’d like to see some casino games added to the lobby and faster withdrawal processing times, Moon Bingo impresses with its strong selection of side games and multiple online bingo variants. We also like that there are many different jackpots on offer, including one that’s worth a whopping £1m!

It only takes a few minutes to register an account via the website or Moon Bingo app. So, if you have some time to spare, why not sign-up now and grab your welcome package?

We want your Moon Bingo review!

If you’ve played here before, would you say that Moon Bingo is simply out of this world or did your playing experience bring you back to Earth with an unexpected bang? We’d love it if you could leave us a Moon Bingo review, so don’t be shy!

Moon Bingo FAQ

Does Moon Bingo offer its members free spins and bonuses after they’ve joined?

Yes, you can win prizes through the site’s Prize Wheel and you may also be offered deposit bonuses and free spins which can appear on the My Offers page of your account.

Do I need a funded account to play bingo games?

No, you can play in the Biggie Room at zero cost for 3 days after creating your account.

How do I know that Moon Bingo is a safe place to play?

Moon Bingo is licensed and regulated by the UK Gambling Commission, and it’s also endorsed by eCOGRA.

Where can I find more information about playing on mobile?

The website has a Mobile Bingo section that explains more about the apps and the devices that you can play games on.

What is the Moon Prize Wheel?

You can earn spins on the wheel simply by playing real-money games, and the kind of prizes that you can win include bingo bonuses and free spins.

Can I personalise my bingo dabber?

Yes. Within the game settings, there’s the option to change the colour and shape of your dabber.

Jennifer Mcfadyen

Author

JENNIFER MCFADYEN

Jennifer is a writer with over five years of experience in the online casino industry. She has a First Class Honours in Media and Journalism and specialises in writing online casino reviews, slot reviews and gambling news content. Public relations are also other areas of interest for Jennifer and she has worked across these industries before setting up her own content company.

User Reviews

3.5/5
Based on 47 reviews
(27)
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(15)
Tinker130
November 25th, 2023, 00:46
User rating:
Love Moon Bingo very fast withrawels also never had a issue. Good game play to actually let you have some luck 🍀 on this site. would highly recommend 🙌🏻🙌🏻
MR H
November 20th, 2023, 13:24
User rating:
I opened an account with moon bingo last week. I registered my correct details and then was able to deposit. I played for a while and eventually I won some money back and withdrew £2500. I was asked to verify more details which I sent over straight away, driving license, bank statement last 3 mths. I kept calling customer care to make sure everything was in order, and they kept saying yes, so I continued to play on this site, and was still able to deposit. I spent a total of £1895 and won £3600 approximately. Eventually, despite all my checks I get an email stating I will only get back the money I deposited and no winnings. I was gob smacked and called the customer team. The email stated I’ve had another account with a sister company which excluded from and which I didn’t know was part of moon bingo as normally if you can’t open an account, it stop you when you enter email details. So because I’ve had an account with a sister company they will not pay me any winnings. So my other question also is if I hadn’t won anything would I still of got the deposit back. I want to know when I self-excluded from one of your sites dates please and any other of your sites I may of had an account with. I didn’t know I couldn’t play on the moon bingo site others wise I wouldn’t off. It’s not my fault you allowed me to deposit taking my money and then verify my account to still continue playing. Then when I’ve won some money you don’t pay it out. So my question is to anyone out there that wasn’t aware they could play on a sister site to one of where your excluded from if they did pay any winnings to you then there breaking licencing rules and must be accounted for. If they just closed your account and paid you nothing back then it’s worth asking for it as they won’t just give you it back like they did me, was only because I actually won more than what I deposited. Just thought I’d share this with people to see if anyone had similar dealings.
Official Reply
WhichBingo Anita
November 21st, 2023, 12:54
Hi Mr H. Thanks for telling us your story, but if you want to take this further you will need to contact Moon Bingo directly. We fully agree that brands on the same network should be able to identify excluded players, but it would seem that the initial Know Your Customer checks that are required are not quite robust enough. If someone uses a different email or address or bank account it may not be obvious straight away. We hope you achieve a satisfactory outcome.
Sharon
June 22nd, 2023, 19:51
User rating:
HI, as Moon bingo and its sisters like Sugar / Robin hood and Red bus closed ? i very rarely went on them but when i tried today they said blocked , all my other sites are still open that dont look like moon ie costa / city and others , its just all those that have same layout as Moon say blocked and no idea when as been probably last year last time i went on and hadnt dep on any of them apart from the initial dep as i didnt like the site/rooms.
Ruby22
July 20th, 2020, 09:30
User rating:
Been with moonbingo many years excellent games and easy to use site I’ve won lots times always payout no problem. I’ve recommended my family and friends. Staff always helpful. It’s my favourite site Would like more free spins on occasions or. Is it me being greedy. Love all different slots. Enjoy a game bingo easy to understand and good deposit system. One thing would help if withdrawals were quicker. Thanks for all the fun over the years keep doing what you doing.
Joseph
September 17th, 2019, 09:17
User rating:
I have been playing at this site for the last three months, and I have enjoyed it a lot. This site gives me the best bingo experience I have had as it has lots of variety. I just love the special promo codes and there is a lot of chances to win. The game selection is very good.
Joseph
April 29th, 2019, 06:46
User rating:
Been playing bingo on this site for over a year and it's just a great experience. I am a member of couple of other bingo sites and this one gives me the bingo experience so far. I like the games, the bonus it offers and the chat support. Would recommend to others.
Rony
April 22nd, 2019, 04:14
User rating:
Moonbingo is one of the best sites for live bingo. Easy to navigate and play. Great bonuses and a lot of variety - in short, the site is superb.
William Bishop
April 11th, 2019, 17:08
User rating:
Moon Bingo is the 3rd site I’m using for playing bingo and so far this is one of my best experiences. It offers a lot of free slots and I like that. The chat hosts are great - always happy to help. For me, there’s nothing better after a day at work to sit and enjoy playing on this site. Highly recommended.
xxtuti60
March 17th, 2018, 21:24
User rating:
It's hard to believe what this site getting away with.On deposit you getting to spin the wheel and win bingo or games bonus cash. Depo 50 and won 60% games bonus. Nice? Not really. Just £3 was added. How its 60% from 50 pounds its beyond me. But free games are worst. Room up to 50 pounds been paying 10p for line, 20p for two and FH was 50p. Room up to 250: line -60p,two lines-90p and FH 1.60 ????? Its so sneaky and deceiving. Avoid.
leighak
July 30th, 2017, 17:13
User rating:
OK, its not too bad as sites go. You do not get any bonuses for slots, so when it tells you 100% bonus, don't expect it to be games bonus, it is for bingo only. I joined yesterday, played free spins and cash, withdrew £2,500, but try to remember that was pure luck, the games are decent, with a lot to offer, its all down to what you like. Keep an eye out on the bingo though, sometimes if you don't realise that there isn't enough players, it cancels the game, even after buying your tickets. Summing up, don't get suckered in thinking it will make you mega rich, play sensible and you will have fun.