Velvet Bingo Review

Our score How we rate
3.5 3.5 /5
User rating Based on 56 reviews
star 3.3 /5
Bingo Games Excellent Slots Slingo Games
200% up to £50 plus 20 free spins

*18+.New players only. Valid until further notice. Min dep £10. 200% Bingo Bonus [BB] max £50 + 20 Free Spins [FS] on White Wizard Deluxe (valid for 3 days, wins cap: £3). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 4x Bingo Bonus; 35x Games Bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Please gamble responsibly. Gambleaware.org. #AD

  • check
    Newbies get a week of free bingo
  • check
    Choose from 90, 75 or 52 ball bingo games
  • check
    Optimised for on mobile devices
Launched 2013
License UK and Gibraltar
Live Chat 10 AM until 2 AM, Monday to Sunday
Phone number 0808 238 9836
Support Email support@Helpbingo.com
FAQ section
Payments methods
Apple Pay Maestro payment Mastercard Debit Paypal payment method PaysafeCard Logo payment Visa Debit Wire Transfer
Game Manufacturers
Barcrest Big Time Gaming Dragonfish Eyecon Software IGT software NetEnt Software
200% up to £50 plus 20 free spins
Play

*18+.New players only. Valid until further notice. Min dep £10. 200% Bingo Bonus [BB] max £50 + 20 Free Spins [FS] on White Wizard Deluxe (valid for 3 days, wins cap: £3). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 4x Bingo Bonus; 35x Games Bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Please gamble responsibly. Gambleaware.org. #AD

200% up to £50 plus 20 free spins

*18+.New players only. Valid until further notice. Min dep £10. 200% Bingo Bonus [BB] max £50 + 20 Free Spins [FS] on White Wizard Deluxe (valid for 3 days, wins cap: £3). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 4x Bingo Bonus; 35x Games Bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Please gamble responsibly. Gambleaware.org. #AD

Updated May 9, 2024

A Quick Look at Velvet Bingo

Velvet Bingo has been through several changes over the years, but it finally seems to have found a long-term home on 888’s popular Dragonfish bingo network.

Here, it offers players three different bingo variants as well as over 350 online slots, scratch cards, and Slingo games.

The background of the Velvet Bingo bingo site is made to look like a plush velvet curtain and on its homepage, there’s a picture of a woman wearing a 1940s-style tea dress throwing her hands up in surprise as bingo balls fly across the screen. It’s the kind of welcome that arouses our curiosity, so in our Velvet Bingo review, we set out to find out exactly how smooth and velvety the playing experience really is, whether there are any free bingo games, promotions and bonuses to take advantage of, and how the site performs on mobile devices.

Date Opened: November 2013

UK Licence Holder Name: Broadway Gaming Ireland DF Limited

UK Licence Number: 58267

Bonuses & Promotions

The Velvet Bingo Welcome Offer

  • 1st Deposit: 200% up to £50 plus 20 free spins
  • Minimum Deposit: £10
  • Promo Code: N/A
  • Wagering requirement: Bingo = 4x bonus plus deposit; Games = 35x bonus winnings

The top bingo sites on the Dragonfish bingo network tend to promote different types of welcome offers, some of which include free spins and others that feature bingo bonuses.

Velvet Bingo UK chooses to include both types of offers in its welcome package which means that when you make your first deposit of £10 minimum, you can claim a 200% bingo bonus of up to £50 and 20 free spins.
To withdraw any bingo bonus winnings, you must wager your deposit plus the bonus through 4 times. For example, if you deposited £10 and gained a £20 bonus, you’ll need to wager £30 x 4 = £120.

As for any winnings that you gain from your free spins, you’ll need to wager those 35 times, and the maximum that you can gain from the free spins is £3.

To get you going, when you register for the first time you will also get access to The Biggie room for 3 days of free bingo, with no deposit required.

*18+.New players only. Valid until further notice. Min dep £10. 200% Bingo Bonus [BB] max £50 + 20 Free Spins [FS] on White Wizard Deluxe (valid for 3 days, wins cap: £3). FS wins granted in Games Bonus [GB] & valid on selected games only. WR: 4x Bingo Bonus; 35x Games Bonus. GB wins cap: £100 + initial bonus. UK: deposit balance can be withdrawn at any time. Country restrictions apply. 18+. Full T&C apply. Please gamble responsibly. Gambleaware.org. #AD

Ongoing Offers and Promotions

Any offers that are available to you are listed under the “Promotions” tab of the games lobby on the Velvet Bingo bingo site. So, from time-to-time, you might be awarded or given the opportunity to qualify for free bingo tickets, redeposit bonuses or free spins.

Velvet Bingo also gives you the chance to win up to £300 of Amazon vouchers every week when you score a full house, four lines, three lines, two lines or one line while playing qualifying games every Thursday.

There are also plenty of penny bingo games and a free bingo room just for newbies.

Games & Software 

Velvet Bingo uses Dragonfish bingo software which is well-known for being error-free and easy to use.

The selection of games is nicely varied, with four different bingo variants on offer, as well as slots, Slingo, and scratch cards.

Bingo Games

The bingo software offers players several customisable settings such as dabber shapes and colours, and it also includes a chat feature that lets you engage with other players in the bingo rooms.

The site has four free bingo rooms, all of which offer generous jackpots, with the biggest being worth £500.

The other rooms feature 90-ball, 75-ball, and 52-ball bingo games, and many of them have progressive bingo jackpots too!

The network-exclusive rooms include Moonalicious,  £777, Self-Made Millionaire, Money Penny, and Bingo X Multiplier, and you can prebuy tickets via the lobby.

There are also linked games which allow you to play for bigger prize pools as they are shared with other Dragonfish bingo sites. Plus, if you’re hoping to bag a bargain, there are two penny bingo rooms.

Bingo Software providerDragonfish
No. of Bingo Variants90 ball, 75 ball, 52 ball
No. of Bingo Rooms18

Slots & Casino Games

Velvet Bingo features games from multiple software providers, including Eyecon, NetEnt, and IGT.

You can view the latest additions to the lobby by clicking the “New Games” tab or you can browse the other titles via categories such as Daily Jackpot, Slingo, and Arcade & Scratch.

The slots make up the majority of the 350 games that Velvet Bingo offers, and they range from Clover Rollover 2, Past the Post, and Fluffy Favourites to Gonzo’s Quest, Stampede, and Cleopatra.

Game Software providers:Barcrest, Big Time Gaming, Eyecon, Gaming Realms, IGT, iSoftBet, NetEnt, Quickspin
Number of Slot games:350
Type of Slot Games:video slots, classic slots, jackpot slots
Type of Casino Games:scratch cards, Keno, Slingo

What Jackpots are available at Velvet Bingo?

The Mystery Jackpot room at Velvet Bingo keeps you guessing until the very last minute as the prize is only announced seconds before each game starts. However, the values always range between £10 and £500.

You can also play for progressive bingo jackpots in selected rooms, take a shot at must drop, daily and progressive jackpots via slots like Mega Fortune and Pirates’ Plenty, and enter daily jackpot bingo games such as Wacky Wednesday and Wishful Thursday.

How to Deposit & Cash Out

To add or withdraw funds, you must open the Cashier screen which offers you a choice of several different payment methods such as Paypal, debit card, and Apple Pay.

Depositing

You can add a minimum of £5 each time that you make a deposit to your account, and your funds are instantly added to your cash balance.

Deposit MethodMinimum DepositProcessing TimeFee
Debit cards£5InstantNo fee
Bank transfer£5 0 to 2 working daysNo fee
Paysafecard£5InstantNo fee
Paypal£5InstantNo fee
Apple Pay£5InstantNo fee

 

Cashing out

You can withdraw £5 or more per transaction, and you must use the same payment method as the one that you used to deposit with. However, if your deposit payment method is not accepted for withdrawals (e.g. Paysafecard), you can select to be paid via a wire transfer.

Withdraw processing takes around two days, and once your funds have been released, they take another 1 to 7 days to arrive in your chosen account.

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Debit card £52 to 3 working daysNo fee
Paypal £50 to 1 working dayNo fee
Wire transfer £54 to 7 working daysNo fee

How do I upload my ID to Velvet Bingo?

To comply with age verification and anti-money laundering procedures, Velvet Bingo may require you to supply additional information before you can make your first withdrawal

The requested documents can be scanned as JPGs, BMPs or PDFs, and you can also use your smartphone’s camera to take photos or screenshots of them.

Once you’ve decided which of the following documents you wish to provide, you simply attach them to the document uploader on the Account Verification page.

  • Address: A recent utility bill or bank statement
  • Date of Birth: Passport, identity card or birth certificate.

Did you Know….?

● Initially, Velvet Bingo was a member of the Live Bingo Network, running on Cozy Games software.
● After being acquired by 888 Holdings, the site transferred to Dragonfish software in late 2020.
● Velvet Bingo underwent a makeover as part of its relaunch, and it now boasts a stylish new look that combines the fashions of the 1940s with 21st-century bingo rooms.

Community and Customer Service

While you’re welcome to simply stop by for a bingo game or two, most members of the site prefer to socialise while they play. The chat rooms exist for this reason, so if you’re looking for lively conversation and engaging chat hosts, simply open the chat window and join in the fun.

Any issues or queries can be addressed to the customer service team who are available via the Live Help room, email, and telephone.

Community

  • Bingo chat rooms with hosts
  • Facebook

Once upon a time, Velvet Bingo used to post fun messages and competitions on its Facebook page, but since the site changed hands, its social media presence seems to have taken a back seat.

Still, there are plenty of opportunities to socialise in Velvet’s bingo rooms where roomies love to swap stories and congratulate winners. Plus, the chat games are bags of fun too and you could even win some BBz just for taking part!

Customer Service

The customer service team do an excellent job of fixing players’ problems and getting technical issues resolved in as short a time as possible.

There are many different ways to contact the support staff, including live chat via the Live Help room, telephone, and email.

  • Live Chat
  • Telephone
  • Email

Velvet Bingo on Mobile

Playing Velvet Bingo mobile games is possible even without a Velvet Bingo app as there’s a fully optimised mobile version of the website that you can visit using a tablet or smartphone.

Once you’ve logged in, you can browse the lobby by tapping the different game categories or visit other areas of the site such as the Promotions and Help pages using the dropdown menu on the left.

Should I Play at Velvet Bingo?

Since the site changed hands from Cozy Games to 888, players have been able to enjoy a superior playing experience and more promotions and free bingo games than ever before.

It not only looks the part with its vintage 1940s theme, but it also delivers an excellent and varied games library that you can take with you wherever you go.

So, if our review has convinced you to sign up, the Velvet Bingo welcome bonus is just a few clicks away!

We want your Velvet Bingo review!

Have you played at Velvet Bingo before? Did your playing experience go as smoothly as you’d hoped? Tell us all about it so that other players can decide whether they should sign up too!

velvet bingo faqs

What slots can I use my free spins on?

The eligible games can change, and you’ll be advised which slots qualify for the free spins offer when making your first deposit.

How does Apple Pay work?

You can use Apple Pay to make a deposit to your Velvet Bingo account. Apple Pay is an e-wallet that’s linked to your bank card and it lets you make simple and fast transactions using your mobile phone.

How should I decide what amount to set my deposit limit at?

Velvet Bingo has a mini-questionnaire on its Responsible Gaming page that can help you set limits that are right for your needs.

How do I set up my mobile device to play at Velvet Bingo?

As the site is optimised for mobile play, all you need is a working internet connection, a mobile browser, and a Velvet Bingo account.

Who do I contact with a question relating to the loyalty scheme?

You can email velvetbingo@bestloyaltyteam.com with any queries or telephone the Loyalty Club Hotline on 0800 680 0638.

Mark Angus Author Whichbingo

Author

MARK ANGUS

Mark Angus is a professional writer and editor currently based in Adelaide and London. Mark writes on a variety of sports betting and gaming topics, most notably football and cricket (he has been a season ticket holder at Fulham for far too many years), as well as horse racing, in particular jumps racing. In addition, Mark produces website content, blogs and articles for a variety of publications, organisations and businesses, and has extensive experience in writing for all forms of online, print and broadcast media.

User Reviews

3.3/5
Based on 56 reviews
(28)
(4)
(5)
(0)
(19)
Fiona
August 31st, 2023, 23:47
User rating:
Slots big bass terrible takes 100s of spins to even get them, can't win on bingo unless in penny room with 4 or 5 players needles to say win odd few pence,
Nadine
November 12th, 2022, 09:15
User rating:
Love this site I’ve been on loads sites but I recommend this site velvet bingo I’d give 9 out of 10 xxx
Bejeim
August 13th, 2020, 12:48
User rating:
Avoid like the plague! Win £48 on the free spins bonus and they converted it to a £3 ‘voucher’ absolute rubbish!
nat
January 12th, 2020, 01:11
User rating:
Absolute joke of a site, avoid like the plague. If you win a few pounds and try to withdraw, they self exclude you. i have reported them to the gambling commission, this is why half their sites are now closed down - dont waste you money on this network.
John
December 28th, 2019, 12:25
User rating:
Avoid. Refuse to respond to me about a withdrawal i made over 5 weeks ago now. Completely unacceptable. I have sent all documentation they have asked for but have received no updates in over a month
Lucky
July 23rd, 2019, 13:00
User rating:
Ok for passing the time if your going for the no deposit 7 day bingo room, you won’t be able to withdraw anything you win unless you make a deposit, not very open and honest about this in the website.
Itsthesecret1
May 25th, 2017, 06:04
User rating:
Do not trust this site. Iv been playing this site for some while admittedly not winning much but was enjoying it, especially when depositing they offer you a bonus each time (how nice, ooorrrr not). Now at no point will this bonus ever be winnings!! as the "live chat assistant Alex" said; a bonus is given to allow extra "playing time" (if I wanted to "play" I'd go to the park thanks). I was under the impression it was a gambling site to win money not to pass time!!! So I received £20 bonus (wagering requirements being £300) I met the requirements and had a balance of £250. Guess what it's not real money. Even if I won £2000 off of the bonus they give it will never be withdrawable because it's "fake money" or "free play time" ... account is now closed and I feel robbed. Sticking to real bingo sites like tombola in future!! Avoid at all costs!!!
Lukie2013
May 3rd, 2017, 17:49
User rating:
Lukie2013 is my username
Lukie2013
April 12th, 2017, 11:05
User rating:
I did go to the withdrawal page before I tried to withdraw winnings and I had met wagering requirements, yet my withdrawal was still refused. I was then told to spend a further £12 and I would definitely be able to withdraw my winnings. So I did this and yet again it was refused. This time I was told I needed to spend a further £49 to access my funds. This was attributed to the fact that I had since accepted daily bonuses of £1.25, £0.50 and £0.75. This is absolute rubbish. I met my wagering requirements on my original deposit, surely any bonuses AFTER meeting requirements should be applied to any NEW winnings. So, yet again I needlessly spent another £49 of my winnings and it looks like this time it may finally be accepted AFTER I spent £61 unnecessarily. I have never had problems like this with any other sites and I have kept all e-mails and live chat correspondence.
Lukie2013
April 9th, 2017, 19:13
User rating:
Avoid!!!!! Stick with reputable sites such as Jackpotjoy, Sky, etc. Constantly reject withdrawal requests even when meeting wagering requirements. They constantly move the goal posts and change the rules. Do not accept any daily bonuses, etc as they also become part of the wagering requirements and it becomes impossible to access any winnings. I can honestly say this is the worst bingo site I have ever been on and I've been on quite a few.