Butlers Bingo Review

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  • Microgaming slots and many more
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Support

Live Chat: 24/7

Support Email: support@butlersbingo.com

FAQ section: Yes

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A Quick Look at Butlers Bingo

Butlers Bingo is one of several brands that is owned by Broadway Gaming, and its sister sites include Dotty Bingo and Glossy Bingo.

While Butlers Bingo UK has been around for quite some time now, it’s recently relaunched with Pragmatic Play now providing the online bingo games (instead of Microgaming) and Bede Gaming providing the rest of the games portfolio.

The tongue-in-cheek theme is still as relevant today as it was when the brand first launched in 2010, with an immaculately turned out butler and maid (Astrid) stepping in to take care of your every need.

Over the years, the site has won numerous awards, including three from WhichBingo, and now that it’s relaunched on a new software platform, it could well be in the running for several more.

Date Opened: June 2010

UK Licence Holder Name: Broadway Gaming Limited

UK Licence Number: 39075

Games & Software

Butlers Bingo aims to give you as much choice as possible, and now that it’s jointly powered by Pragmatic Play and Bede Gaming, the options are even more extensive than they were before.

There are bingo rooms, video slots, table games, and scratch cards.

Bingo Games

Bingo Software providerPragmatic Play
No. of Bingo Variants4
No. of Bingo Rooms9

There are considerably fewer bingo rooms than at sites such as Gala Bingo and 888/Dragonfish brands.

There were just five to start with, but this grew quite quickly to nive to meet player demand. The Broadway and Boombox (80-ball) rooms are only open at selected times during the day. There’s also a noticeable lack of free bingo games.

On the plus side, it’s great to see that there’s a dedicated Jackpot Room and that the operator-exclusive Broadway and Sapphire rooms have survived the relaunch.

90-ball, 80-ball, and 75-ball are the three main bingo variants on offer, but you can also try out Pragmatic Play’s brilliant Bingo Blast if you like fast-paced gameplay, but 30 ball bingo in the Zoom room also meets the speedy criteria.

 

Website

www.butlersbingo.com

Launched

2010

Licence

UK

Slots & Casino Games

Game Software ProvidersMicrogaming, Eyecon
Number of Slot Games250
Type of Slot Gamesvideo slots, classic slots
Type of Casino Gamesscratch cards, baccarat, table games, video poker

Currently, there are around 250 games to play at Butlers, and the most-played slots include Fortunium, Dragon Shard, Masks of Fire, Double Lucky Line, and Wonder Woods.

The majority of slots come from Microgaming which means that you can try out newly released titles such as 9MasksofFire and Blazing Mammoth as well as classics like Immortal Romance and Thunderstruck II.

There’s a small selection of table games such as American Roulette, Multifire Roulette, Vegas Downtown Blackjack Multi-Hand, All Aces Poker, and Double Double Bonus Poker.

There is also a selection scratch cards to try out, including Avalon Scratch and Sure Win Scratch.

You can even take part in the Slot Sprint promotion where you can receive free spins for wins rather than wagering.

What Jackpots are available at Butlers Bingo?

Butlers is home to some of Microgaming’s best-known progressive jackpot slots like Major Millions, Mega Moolah, and Mega Moolah Isis.

Rooms like Sapphire have progressive jackpots too while The Jackpot Room also has minimum jackpot prizes.

How to Deposit & Cash Out

The banking system at Butlers Bingo can be accessed by clicking the green button on the left-hand side of the games lobby or by clicking the same button at the top of the homepage once you’re logged in.

Depositing

Once you’ve opened the Cashier screen, you simply click on your preferred payment method such as debit card, pick one of the predefined amounts (e.g. £10, £20 or £20) or enter your own amount.

All UK Methods

Deposit MethodMinimum DepositProcessing TimeFee
Visa Debit£10Instant£0
Neteller£10Instant£0
Skrill£10Instant£0
Rapid Transfer £10Instant£0
Instant Payments£10Instant£0
Paysafecard£10Instant£0
Revolut £10Instant£0

Cashing out

In our opinion, the best bingo sites play fairly and don’t charge withdrawal fees, so we’re extremely pleased to see that Butlers Bingo offers a fast, secure, and simple cash-out process that doesn’t apply any fees to your withdrawal requests over £10. Less than that you need to make special arrangements and there may be a small service charge.

You can pick one of the withdrawal methods below to get your funds sent to your bank account or e-wallet.

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Debit card£102 to 3 working days£0
Bank transfer £102 to 3 working days£0
Neteller£100 to 1 working day£0
Skill£100 to 1 working day£0

How do I upload my ID to Butlers Bingo?

To be able to play at Butlers Bingo, you’ll need to be a resident of the UK aged 18 or over.

When you register at the site, it’s likely that your age will be automatically verified. However, in some instances, you may be notified onsite or via email that you need to prove extra identification documentation.

It’s quick and easy to get your account verified by following the steps below:

  1. Visit HooYu (which is an independent verification service) to upload a photo of your passport of national identity card, a photo containing proof of address such as a utility bill or bank statement that is dated within the last six months, and a selfie.
  2. Alternatively, you can submit the same proof of age and address documents to Butlers Bingo via live chat or email (support@butlersbingo.com).

Did you know…?

● Butlers Bingo made the headlines in 2012 when one of its players scooped a £5.8m jackpot on one of its progressive jackpot slots
● The site was powered by Microgaming until 2020 when Microgaming decommissioned its bingo platform.
● Butlers has an exclusive bingo room called the Broadway room, which is named after the company that owns the brand
Which Bingo Online
WhichBingo Trivia

Community & Customer Service

Butlers Bingo won a Best Best Community award in 2018, and it’s easy to see why as there are multiple ways to immerse yourself in the virtual neighbourhood through the chat rooms, Facebook page, and online blog.

Customer service is excellent too and help is available around-the-clock.

Community

  • Bingo chat rooms with hosts
  • Facebook
  • Blog

The bingo rooms (particularly the Jackpot Room) are busy even in the early mornings, and the chat windows (when available) allow you to let off steam and have a laugh with your fellow roomies.

The Butlers Bingo Facebook page has over 80,000 followers! Here, you can reach out for support, take part in quizzes, find out about the latest games and promotions, and more.

The blog encompasses a variety of interesting topics such as slot reviews, playing guides, and handy tips for choosing a good bingo site.

Customer Service

  • Live Chat
  • Email

You can reach the support team through the live chat service 24/7, but if you’re not in a rush, you can send an email instead.

There’s also an excellent Help database which contains sections on account verification, offers and promotions, responsible gambling, technical issues, and banking.

Butlers Bingo on Mobile

You don’t require a Butlers Bingo app to play on your smartphone or tablet.

Instead, you simply enter butlersbingo.com into your browser’s search engine, and hey presto, you’ll be playing at Butlers Bingo mobile site in no time at all!

The mobile site comes with a fully stocked bingo lobby, plenty of side games, and all of the latest promotions.

Should I Play at Butlers Bingo?

Hopefully, our Butlers Bingo review will help you to answer this question!

From our point of view, there’s very little for the site to improve on, bar the introduction of some free bingo games and perhaps a few more bingo rooms (although these may be on their way due to the recent move to the Pragmatic Play bingo platform).

There’s a great sense of community, several juicy jackpots, a nicely designed loyalty system, and several operator exclusives like £4k Fab Fridays and £1,000 Jackpot Got 2 Go.

So, if you’re looking for a busy and high-quality online bingo experience, why not accept the Butler’s invitation to sign up today?

We want your Butlers Bingo review!

Everyone wants to know what the butler saw, but we’re more interested in your views. Can you help other players decide whether this is the right site for them by sharing your knowledge and experience of Butlers Bingo is the comments field below?

Butlers Bingo FAQ

There is no minimum withdrawal amount. However, you may be charged an administrative fee if you request a withdrawal of less than £20.
This test (which you can choose to take by going to “My Account”, “Responsible Gambling”, “Self-Assessment Test”) allows you to assess your gambling habits anonymously and receive a recommended course of action based on your results.
A few of the games are exclusive to desktop, but most of them (including all of the bingo rooms) are available on mobile and tablet.
Click the “Forgot your details?” link on the login page then enter your registered email address to receive a password reset link.

Reviews for Butlers Bingo

2.56 /5
Based on 136 user reviews
(41)
(6)
(13)
(4)
(72)
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Reviews (170)
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Ruthie
Tuesday May 11th, 2021
User Rating:

My partner put some funds on for me and now my winnings have been taken. They allowed the funds to be added and now they are pocketing the winnings.

Jemma
Thursday April 15th, 2021
User Rating:

Was my favourite site. I have been a loyal and good paying customer. But they are taking the absolute biscuit now.The scatters are extinct nearly and if you do manage to eventually get one the winnings are shocking. Play through spin after spin for no winnings or scatters or bonus. It’s gone shocking. I will not be using this site again far better out there with a chance of winning. avoid.

Debra
Thursday January 7th, 2021
User Rating:

Am new. I had fun playing with my bonus. I hav’nt had any fun with what have deposited.

Maxine
Saturday November 21st, 2020
User Rating:

Do not join Butlers Bingo. Disgusting site, won £500 within weeks of joining Robin Hood, moon bingo, moon games and 888ladies. Lost everything on Butler, it never pays out.

Casinoguy
Sunday February 2nd, 2020
User Rating:

Butler Bingo is one of the best scam Casinos online! You want to lose your money, you want 20 to 30 straight spins of zero payouts, you want over amount of low game payouts and the worst lowest scatter payouts online then play on their Casino, your guaranteed to lose. I closed my account, re-open and the only spins are pure losing games.
I had some withdraws, but once you do withdraw, be expecting to receive losing game after another until they start to make a profit and then you might win a tiny amount. You are warned and you should read reviews, not to mention the Player’s that do not leave a review from playing on this site.

Patrick
Sunday September 29th, 2019
User Rating:

I recently won 700 euro on Butlers Bingo and went to withdraw my money only to be told I had a self exclusion on my account. So after contacting them several times I got no further even when I showed them I had not a self exclusion on my account. They now just ignore my emails and won’t pay out my winnings.
The customer service is a joke and they seem to hate people winning. So my advice is if you don’t want to win anything join them, but if you win any good prizes beware they will not pay out.

chris
Monday March 18th, 2019
User Rating:

Rewards lol? You maybe get 1 or 2 prizes from the daily picks/mystery bingo for the whole seven days that your deposits earn. Most of the time it ‘hard luck’ and you get nothing. The most unbelievable thing which they do is the loyalty points you can convert to bonus money. you need 5000 points to convert to bonus, but you have to bet £10 just to get 1 measly point. So in fact to get 5000 points and earn tiny bit of bonus money you have to literally play through thousands. This is just not Butlers but all the Broadway gaming sites.
Also if you have a problem don’t expect it to be dealt with in timely manner. i had same technical glitch problem on same slot on Dotty and Glossy and took Glossy over two months to deal with it. Dotty bingo has not even replied after 3 months after initially acknowledging the problem.

Mark
Friday February 8th, 2019
User Rating:

Deposited £10 and got my free spins, read reviews and was worried about withdrawing money, so at risk of losing my bonus tried to withdraw my money, no problem so will continue to use. Next time I get a promotion as satisfied they are fair and ok.

Paula colllins
Saturday July 28th, 2018
User Rating:

This site is shocking. You can deposit without verification of age but try getting your money back. They make it very difficult. Going to report them ASAP.

KarenB52
Monday May 21st, 2018
User Rating:

Better experience, rubbish, take away all loyalty and say its fairer how do you work that one out. Going from 25 free spins and Tournament. Now I get 5 free spins. And the daily bonus is rubbish too, get one a week if Im lucky.

KarenB52
Monday May 21st, 2018
User Rating:

I used to enjoy this site and was at the top of the reward scheme. They have now changed it and I am nearly at the lowest. So 5 and half years means nothing to them. They have taken away almost all loyalty, say its fairer but its rubbish. No incentive whatsoever. I play for fun, don’t spend loads so now I am penalised. Oh and they didn’t even tell us. They just did it. Wont be playing on here any more, I couldn’t submit without a star so reluctantly gave 1

Emsky
Saturday March 31st, 2018
User Rating:

Hi, this is not true at all. No due diligence is taken at all and you allow excluded customers to open an account with the exact same details used previously to open another account. This company does not adhere to responsible gaming practices and makes up their own rules! Customer service is terrible. Do not sign up.

Snakey
Monday February 26th, 2018
User Rating:

Worst I have ever come across owned by Broadway Gaming and not to be trusted imo. report to the gambling Commission if you get caught out by this group. They have already been fined by the gaming commission for misleading the public.

Emsky
Thursday January 4th, 2018
User Rating:

Absolutely terrible site. They have recently been fined from the Gambling Commission for social responsibility failings. Broadway Gaming Ltd do not adhere to regulations and do not show due diligence with regard to Responsible Gaming policies.
Support do not reply to emails and you will be constantly fobbed off on live chat with ‘someone is looking into this for you’ lines that never materialise.
Avoid this site at all costs!

Moodytrace
Monday November 27th, 2017
User Rating:

I love the way you can reply to good comments but dont to the ones which are negative

elvisxxl
Monday October 30th, 2017
User Rating:

Well I signed up. Declined to take any “bonus”. Deposited 35 pounds. And guess what?. Yep….£100 bingo “bonus” and 50 “free”spins on whatever game. I can’t remember. Straight on to live chat. Had the “bonuses” removed.

Decided to play Blackjack….5 hands at a time. 5 hands of 1 pound..Some I bust. Some I stuck. Of course dealer has 20. So played 5 hands of £5. Dealer gets Blackjack. Of course he does! I had one hand of blackjack and so pushed this hand leaving me with £10. I then played 2 hands of £5 each…..one hand I hit to 21….the other stood on 17…….and dealer has blackjack. So that’s a 20 and two Blackjacks in a row – on the very first hands I ever played with them!
Ok….here’s the thing….I also play elsewhere Live Blackjack. I’ve won some big money. I’ve even managed to turn £50 into £1200 before on other sites.
To play here at Butler’s Bingo and have dealer get 20 and two Blackjacks in a row is just a kick in the teeth and I feel these games are not random at all. I don’t mind losing if I think I’m in with a fair chance of possibly winning too. But there is no way these games are fair.
I don’t want to hear the same excuses. Our return to player is one of the best around blah blah blah etc etc etc. I don’t care that if I played a million hands I’d get back 98% of my wagering. I want to know that if I play 10-15 hands that I have a fair chance of winning.
As I’ve said I’ve played Live Blackjack at other sites and almost always I’ve won more than deposited. Sometimes big.
Thanks for reading…….not recommended

elvisxxl
Monday October 30th, 2017
User Rating:

Never mind your “payout rates”. People want to be certain that the games are fair……If I bet 10 pound on Blackjack I want to know that I have a fair chance of winning. Not that over a million hands I’m likely to get 98% back..

elvisxxl
Monday October 30th, 2017
User Rating:

For “security reasons”? Sorry I don’t understand. If someone connects to live chat then that means they’re logged into the account yes? In which case they would be more likely to deposit or withdraw than close an account surely? To deposit or withdraw you do not have to request by email. This can be done once logged in through your site.

Dicko0704
Thursday October 12th, 2017
User Rating:

£30 deposited never asked for a bonus and never used it.
Tried to withdraw winnings but said i had a bonus which I said I never asked for. Spoke to someone on the live chat he said we will remove the bonus so wager requirements dont apply, 24hrs later got an email saying withdrawal not been processed due to wager requirements!!!! To speak to them is impossible they take 24hrs to answer an email.
Would not use this company. Put £30 of your own money on no bonus given and they mention wager requirements!!

elvisxxl
Monday October 30th, 2017

Yep same here……never asked for it….in fact I specifically opted out when depositing……..before I wagered anything I contacted live chat and asked for it to be removed……they had no explanation as to why I had received it even though opting out…….I know why……they don’t care that you opted out….they know that’s it’s almost impossible to meet the wagering requirements so guaranteeing you lose your initial deposit.

chit222
Monday September 25th, 2017
User Rating:

I love this site!! Truly think this is the best one around-I joined a few others, but found they weren’t as good as Butlers Bingo.
I won £460 and £490 respectively last month and the money was paid very quickly into my bank account. There are always very good rewards and bonuses for regular players. The staff are always very prompt and helpful.
I highly recommend Butlers-thank you for an excellent service!!

Moodytrace
Monday November 27th, 2017

Im not too sure where u have been playing this site is the slowest payout ive ever been on.

Mooniez
Wednesday August 9th, 2017
User Rating:

The experience at butlers bingo has been amazing and can’t fault it. The support is amazing always there to help you with the situation.
Great website

willsowls
Tuesday June 20th, 2017
User Rating:

You forgot to say 5 times in wager for bingo and yes 40 times in wager on the slots. If you play cards and win as I did. They don’t cover the wager rules. So had to play on slots and bingo. I lost as the wager rules too high!

willsowls
Monday June 19th, 2017
User Rating:

Tried Butlers Bingo and was caught out with the wager rules. I was allowed to take £30.00 thinking I had won. Three days later refuse payment as of the wager rules! They put the money back into my account. I had to chase them up to put the bonus back in!
I then made £160.00 to be told to win this I would have to wager slots 40 times!!! Over £4000 in gamble or Bingo 5 times about £380.00. Outcome – lose the lot as the wager rules stupid! To win no and lost only £20.00 after a whole afternoon on slots and Bingo yawn!
Even had the nerve I would have to email them to close my account. The chat host could not close!
Avoid the bonus as there system does not tell you when you have meet the wager rules. You have to ask them! Avoid as there are better sites to play on lol.

miracle2167
Thursday June 15th, 2017
User Rating:

Load of rubbish. Play games on FB as well, never won. won’t be playing it again.

Auntiesuzie
Wednesday May 10th, 2017
User Rating:

Fantastic site, friendly chatty players, lovely chat hosts and good variety of rooms and slots x

roise22
Tuesday May 9th, 2017
User Rating:

Love butlers bingo site. Fantastic prizes every day up for grabs and lovely bingo community.

Tricky169
Tuesday May 9th, 2017
User Rating:

Butlers bingo is the best value for money and has friendly hosts to always help.

Tiger33
Tuesday May 9th, 2017
User Rating:

Was worried about my withdrawal request for £500 after reading comments on internet, but when withdrawal request was made i got an email saying withdrawal pending, then funds got put back into my bingo account until i sent them two lots of id and I thought here go’s, so sent them off and today i got my £500, so top marks to Butlers bingo, credit where it due.

stakkas34
Wednesday May 3rd, 2017
User Rating:

Great site, Good features and easy to move around the different rooms. I love the spinners room it sets it apart from other sites. They also have a lovely online community. I would highly recommend.

Doreenmc89
Wednesday May 3rd, 2017
User Rating:

Love Butlers bingo – lots of different bingo rooms easily navigated, chat hosts friendly and helpful and I love the different slot games – plenty to choose from.

KFC101
Wednesday May 3rd, 2017
User Rating:

I have no hesitation in recommending Butlers Bingo – lots of great games and helpful support staff

scousepsbfan
Wednesday May 3rd, 2017
User Rating:

I absolutely love Butler’s Bingo. I’ve been a member for a few years now, and it just gets better. I mainly play the slots but I also enjoy a few games of bingo now and then. I love the VIP bonuses and the loyalty points scheme, both of which are very generous. I hope to stay a member for some years to come! I would highly recommend this great site.

Steviekelley
Wednesday May 3rd, 2017
User Rating:

Honest , fun , and exciting gameplay , I recommend Butler’s Bingo.

jasper07
Wednesday May 3rd, 2017
User Rating:

I love playing Butlers bingo, is a brilliant site very friendly and any problems they sort it straight away staff are fantastic!

stakkas34
Wednesday May 3rd, 2017
User Rating:

I love Butlers Bingo. Plenty of rooms and variety. The spinners room is a great feature. Lovely community and I would highly recommend.

Yummy4
Wednesday May 3rd, 2017
User Rating:

Absolutely love playing on butlers bingo , definitely on casino machines

suziquiz1957
Wednesday May 3rd, 2017
User Rating:

Butlers bingo is a fantastic site. It has lots of great games and brilliant offers everyday. Chat hosts are alwaus helpful and friendly. Keep up the good work

Spray1972
Wednesday April 26th, 2017
User Rating:

Brilliant site and staff and others players really friendly

Teddybear
Monday April 24th, 2017
User Rating:

Butlers bingo is great bingo site, have tried a few sites but they are not as good and as helpfull as they are on butlers , and I love the slots , and the bingo of course.

Debmul87
Monday April 24th, 2017
User Rating:

Brilliant site always giving the best to the customers and the range of games etc is also fantastic.

dkramz18
Thursday April 20th, 2017
User Rating:

Aww lovely thankyou you didn’t have to, its a pleasure being a part of Butlers fun.

Tara221
Thursday April 20th, 2017
User Rating:

Love Butlers Bingo. The slots, games, layout, promotions and free spins. Love it all !!!

summer008
Thursday April 20th, 2017
User Rating:

Love Butlers Bingo. Been playing for over 5 years and would like to share my love for the site. Have been fortunate to have a few big wins and am currently a platinum member. Also won the free spins on Tuesday and the odd competition for free spins. I really love this site and would urge people to join and enjoy as much as me.There is also good chat rooms with plenty of competitions and community.

beryl
Thursday April 20th, 2017
User Rating:

Butlers Bingo, great site, great managers, great chat hosts, fantastic loyality proggramm. I’ve been on Butlers for 7 yrs, very generous, no other site gives you what butlers do, always giving free spins and chocolates, you must try butlers you wont regret it. beryl gunby.

jakey90
Wednesday April 19th, 2017
User Rating:

I have been a Butlers Bingo member for several years and I like the site. However, I don’t like the fact that I can only withdraw once every seven days. I am a member of several others sites where I have withdrawn up to three times in one day. I would play more on Butlers if this rule was not in place.

Hardtalk123
Wednesday April 19th, 2017
User Rating:

I have enjoyed many of the games at Butlers Bingo, with a quick payout and a really good VIP upgrade incentive. I enjoy the posts on facebook too, though i dont win everytime lol!
I’ve been a member for a couple of years now and am happy with how easy it is to navigate around the site.

Broomer69
Wednesday April 19th, 2017
User Rating:

Love butlers bingo, great site. love the slots and sooner play slots than bingo, but never had trouble with depositing or withdrawing cash. NEVER had any trouble taking winnings out. any problems ive had has been sorted. As long as people want to put money in any bingo site will take it, what are they there for.
Friendly staff who are always happy to help.
There facebook page is fun with chances to win free spins and other gifts.

Teddybear
Wednesday April 19th, 2017
User Rating:

Butlers bingo I think is the best bingo site. I have tried a few bingo sites but find that butlers is by far the best, it is so friendly and they are so helpfull on it. It has great games on it, it by far my favorite Bingo site ,xx

Jordanmurp20
Wednesday April 19th, 2017
User Rating:

Use need to sort the withdrawal systems something serious. It should be taken from your bingo and go and into your bank within the next working day – that’s what put people off.

lizb64s
Wednesday April 19th, 2017
User Rating:

love playing the bingo/slots at Butler’s Bingo. Have won a few times.

amylour
Wednesday April 19th, 2017
User Rating:

The slot games are brilliant and I am a fan of the Spinner Room. They always have great promos on site and are always doing fun promos on their Facebook page. I would highly recommend this site.

naughty73
Wednesday April 19th, 2017
User Rating:

Love this site. They reward loyalty and have fair wagering requirements. Such a great range of games to choose from too. Brilliant slots and I love the bingo rooms (especially the spinner room!). Never had any problems at all. Fully recommended 🙂

dkramz18
Monday April 17th, 2017
User Rating:

Brilliant offers, freebies, bonus, lovely polite live chat. Great at emailing straight back with your inqueiries.

jivemonster
Friday April 7th, 2017
User Rating:

I’ve been a member for about two years now, great bingo games and loads of slots too!

Humph5
Wednesday March 22nd, 2017
User Rating:

Avoid, told them I wanted to close my account on live chat a couple of times because I was spending too much, but they said I had to do it through e-mail. ended spending a stupid amount and agin contacted live chat. Gain this time they closed my account, but they wouldn’t help close it in the first place idiots. “I have developed a problem” I told them. No help all of them. Don,t give them your money, terrible service not a phone number to call.

Reedy1993
Monday March 6th, 2017
User Rating:

Avoid this site at all costs. The host’s haven’t got a clue what there doing. You cant withdraw any money out, the tickets are over priced, the site looks ugly and the sounds are horrible, i feel like i have been mugged !
There where other people in the chat who felt the same as i did and all the host kept saying was keep the chat friendly? 4.50 for 12 tickets! what a joke!

Rabani
Monday February 27th, 2017
User Rating:

Butlers bingo are just interested in taking money off people and not willing to pay them their winnings. Am not bitter as I have been gambling for a long time and am well aware of the risks associated with gambling and I have had several acc.
When you make a withdraw they will keep ur money in what they call a pending period during which they say it takes up to 24hrs and in some cases 48 hrs. When that period expires they start asking so many things which in my understanding should have been asked during the pending period.
This happens because they expect you to go back and reverse your withdrawal and spend it until u loose it all but In case u don’t reverse ur withdrawal then they start asking all sorts to frustrate u .
As a gambler you expect to win or loose and when you win you expect to be paid with no hassle which is not the case with butler bingo. My only regret is I didn’t read reviews when I opened my acc, but now I have wised up will always review any site im want to open an acc with as such my advise to any one who wants to open an acc with butler bingo is stay away until it’s proven that they have changed and are willing to honour there customers.

Stacey Kirby0810
Friday February 24th, 2017
User Rating:

I’ve tried a lot of bingo sites and this is by far the worst. there’s no chance of winning because there’s not many people in the rooms and the prize money is very little. save you money and try somewere else.

Lorraine Crowle1020
Friday February 17th, 2017
User Rating:

A complete rip off kept my £10 didn’t get anything. many emails 3 telephone calls gave up.they should be banned

Nancysmumma
Thursday February 16th, 2017
User Rating:

Do not play here. Absolute rip off. You have to wager 250 pound before you can withdraw any winnings.

Josteve
Thursday February 2nd, 2017
User Rating:

By far the worst bingo site I have been on. YPou need to wager£200 if your first deposit is £10. The more your first deposit is the more you have to wager. every game is a different price. don’t go on here.

alboy45
Friday December 16th, 2016
User Rating:

Hi. Butlers are the worst company i have ever had to deal with. Take your money in a heartbeat but please do not ask for any back. They have told me they will keep my money and if i ever want to rejoin they will let me gamble the balance. Scandalous and how which gave them this rating is staggering. Al

John1049
Tuesday December 6th, 2016
User Rating:

Absolutely awful. Do not trust you will ever get your winnings. Rejected all my IDs as being edited or cropped. They weren’t they were scanned and sent straight in – I checked the images on the email. Other sites where I have won 4 figure sums have paid out in 3 days without ID requests. Their terms say less than £500 is not subject to ID but I was still refused though they let me deposit another tenner when I tried out of curiosity. Should never have left my other sites, but it was the Which logo that made me think it might be good to try out somewhere different. Really bad idea!
I am actually worried now that I have sent them the stuff of scammers dreams in all those documents.
I have since read of others not getting paid either. Player beware!

WhichBingo Anita
Tuesday December 6th, 2016

Hi John1049. While we cannot explain the problems you are having with Butler’s Bingo regarding ID, I can set your mind at rest that this is a perfectly legitimate and respectable site and your details as sent so far should be secure.
Please keep trying to resolve any outstanding issues as we know that most people who have requested withdrawals have received their money with no problems once wagering and id requirements have been met.

John1049
Tuesday December 6th, 2016

I followed their rules and read their terms and conditions. I attempted to withdraw as I said less than £500 and was told no by their support. I have since sent an email telling them to close the account and played the funds on slots to get rid and cancelled the bank card I used with them. I don’t do begging – I complied and was still told no.

Flowers1964
Wednesday November 2nd, 2016
User Rating:

I’ve been a member of Butlers bingo for about 6 months now and have won on several occasions, which I add withdrew without any problems, after the pending period is over which is 48 business hours.
Yes you have to wager, but at most sites you must do this too.
It’s all a gamble.

Sillypen
Saturday October 1st, 2016
User Rating:

Rubbish ! Don’t waste you money won £162 couldn’t cash out a penny! 5x wagering is when you get £56 bounus which means you have to wager £280……spend it somewhere else is my recommendation! Ÿ‘

stoort2
Friday September 30th, 2016
User Rating:

3 years on since I played Butler’s and it’s still getting negative reviews. 5+ & 28- should get folks alarm bells ringing. For Which to give it an award is shocking.

WhichBingo Anita
Friday September 30th, 2016

Hi stoort2. A lot has changed on Butlers’s and the other Microgaming sites in the last couple of years. The problems arise through people not understanding Ts&Cs around welcome offers, but if you are an existing member you may be pleasantly surprised if you visit again.
With regard to the Awards – we do not make the decision as to who wins. Winners are the result of happy players visiting WhichBingo to register their vote for their favourite site. The site with the most votes wins.

Westham84
Tuesday September 27th, 2016
User Rating:

Good site to play on really enjoy it

dendenden
Sunday September 25th, 2016
User Rating:

worst bingo site ever. take your £10 give you £60 of free credit,which you then play bingo with in horrible little games, spending 4.80 on ticks to win £11-12. total scam ,how did they even win an award? probably awarded it to themselves….avoid..dont join

Stavs
Monday August 22nd, 2016
User Rating:

Your bingo winnings are put into your casino balance with an impossible wagering requirement. Avoid this site.

jivemonster
Monday April 18th, 2016
User Rating:

It’s a good site with plenty of awesome Bingo promotions plus it has all the microgaming slot games, with new ones every month! Great social Media presence too!

mandiikins
Monday February 22nd, 2016
User Rating:

Impossible to meet wagering requirements to be able withdraw unless you win thousands of pounds. Terrible customer service. Very rude and unhelpful.

Riasmply
Thursday November 5th, 2015
User Rating:

Awful people. Horrible customer service, made it really difficult to withdraw funds and do not respond to emails. Avoid.

Not impressed
Thursday October 8th, 2015
User Rating:

Got to be one of the worst sites in history. The customer care is disgusting and no one even cares about the customers. Avoid of at all costs! Happy to take money from you, but as soon as you have an issue they talk to you like you are stupid. The pay outs are none existent. You have been warned.

mickycub
Friday September 18th, 2015
User Rating:

They do not honour sign up bonus! So, Butlers Bingo offer a 500% sign up bonus and 50 free spins so a first deposit of 10.00 should get you 60.00 to play with and the 50 free spins. I did receive the free spins, but the bonus funds were nowhere to be seen.
So, dishonest and untrustworthy from the beginning and I have requested to close my account.
My advice, don’t bother joining this site. Plenty of others that actually give back what they promise

mikke28
Thursday September 17th, 2015
User Rating:

Butler’s Bingo is amazing because they have lots of other games too. My favourites are the slots 🙂 They give you 250% bonus up to 100.00, but I don’t like bonuses so I made 50 bucks profit in 2 hours playtime. Now let’s see how long it takes to receive my winnings…

Mandygarden
Saturday September 12th, 2015
User Rating:

Butlers Bingi is just awful. It was constantly crashing on both my tablet and iPhone and instead of enjoying a relaxing game I ended up completely frustrated !!! I persisted enough to use my initial deposit, but have given up trying to use the 50.00 free and still have over 40.00 left to use, but it won’t let me buy any more tickets!! I’m guessing that I would have to load my account with with even more of my money before I can use the free joining bonus. Not on your Nellie !!!!! I will not spend another penny of my money on this site !!!!

Popeye1don
Sunday August 9th, 2015
User Rating:

This site is absolutely ridiculous. I deposited 10.00 and got 50 free spins on Immortal Romance and won 622 pound on the free spins. Bear in mind I hadn’t spent any of my 10.00 I had deposited and also not spent any of the bingo bonus, only to be told I have to wager the 622.00 by 30x meaning I have to spend 18,000, yes 18 thousand pound on slots And there’s nothing I can do I won’t be able to ever withdraw on casino so cannot use this site again as There should be a set wagering requirements not based on what you win I have complained and they said there’s nothing they can do so thanks butlers bingo..

dp2shinji
Monday July 27th, 2015
User Rating:

At Butlers Bingo they expect you to make a further 150.00 on bets after you sign up before they will even think about letting you withdraw. i lost over 80.00 prize fund because they refused to pay.

MarkButlers
Friday June 19th, 2015
User Rating:

Great to hear that you had a win on one of our slots, and had no issues withdrawing. We take all issues in regards to improving player experiences very seriously and constantly try and find ways to make sure that everyone at Butlers Bingo enjoys the latest offers.

The bonus rounds as with any spins in our slot games are completely random and regularly tested for randomness by an independent body, bonus rounds are not triggered by amount spent or duration of play. If you are having any issues with games please do contact our support team and they will be happy to assist you.

We cannot determine the outcome of any spins so it would not be possible ‘to be a bit more giving in this regard’. Where we are more giving is with our VIP benefits which do increase as you work your way up the VIP ladder. We have also recently boosted our bingo offerings with more weekly Jackpot prizes and bigger jackpot prizes, as we continue to grow we will continue to increase player benefits.

When you refer to one big story I assume you are talking about our major progressive jackpot winner who netted just under six million, which of course we are happy to shout form the rooftops! We do have plenty more big winners who wanted to share their stories with us these can be viewed on our testimonial page, this is just a small portion of the players who were happy to share the news on their big wins.

Remember if you have any further issues with Butlers Bingo be sure to get in contact 🙂

bingo site comments
Monday June 8th, 2015
User Rating:

Butlers bingo, dotty bingo and glossy bingo are all same compony, so beaware all the same bonuses way too hi. no chance of win and same winners. Even chat host call whos going win out before they win claiming they know whos going win. i questioned it got kicked out chat for asking and just kept putting lol in chat. Very uprofessional and to be honist i dont think anyone could win tousands on these sites unless got magical fairys came and magiced a win.

MarkButlers
Wednesday June 17th, 2015

Thank you for your review of the site and I’m sorry that you experience with us has not met your expectations. Dotty Bingo and Glossy Bingo are sister sites of ours, but these sites are run independently offering players varied promotions and player rewards so there should be a site that suits all players.

I would like to address some of your comments, as customer satisfaction is our highest priority and is how we have grown our brand over the past 5 years. In your post you mentioned chat hosts claiming they knew which individuals would win in assigned games – this simply is not possible as we conform to the highest industry standards when it comes to the randomness of the games on our site. If you do have any supporting evidence that any of our chat host has made this claim please do forward this on to our support email address Astrid@butlersbingo.com and your request will be looked into as a matter of priority.

You can also do the same with regards your chat ban, our support team will be able to pull a log of the chat in this room and if you were banned we will be able to confirm the reason for this and also have the ban lifted if required.

Lastly, we don’t need any magic to confirm that we have lots of big winners on our site, we have an entire section of the site dedicated to just that, and in the players own words.

Hope this helps.

bingo site comments
Wednesday June 3rd, 2015
User Rating:

I find this site to be unfair. Same winners in bingo. Am newish customer and entered into chat one night. All knew each other and cm was telling people who was going win next. How is it possible she does this and they win?? lucky guess i dont think so.
Slots seem fixed – always seem pay out next too 0p and always roll past bonus. Also game freezes. i also tryed pre buy bingo tickets and my money went missing no were to be seen. Went on live chat, asked me check my history. I could not because all my history was not correspondent with my playing times. Asked cm wouldn’t give me answer.
I wouldnt trust this site. dont beleive everything you hear. sites is a disgrace

MarkButlers
Wednesday June 17th, 2015

Thank you again for your site review and I am sorry you have not had positive experience on our site so far. We aim to change this going forward, as far as we are aware we are the only site dealing with these issues directly on this forum as we respect players opinions and are looking to turn any site negatives into positives.

We do have a lot of bingo regulars that login night after night, which we are very grateful for this and it’s very possible you will see the same names on the winners list for this exact reason. Like any site the more tickets you buy the better chance you have of winning. This could also explain why you see the same familiar faces claiming big wins.

When you prebuy tickets at our site they can be viewed in the buy history section of the each players account, when you have prebought tickets they will play out regardless if you are present in the room to watch them, any winnings will then be automatically credited to your cash balance.

In your post you mentioned chat hosts claiming they knew which individuals would win in assigned games. This I can confirm is not possible as we conform to the highest industry standards when it comes to the randomness of the games on our site, if you do have any supporting evidence that any of our chat host has made this claim please do forward this on to our support email address Astrid@butlersbingo.com and we will have this looked into as a matter of priority.

The bonus rounds as with any spins in our slot games are completely random and regularly tested for randomness by an independent body. Bonus rounds are not triggered by amount spent or duration of play. If you are still having issues with games please do contact our support team and they will be happy to assist you.

Any questions big or small you can email us on Astrid@butlersbingo.com or just click the live chat link on the site.

bingo site comments
Saturday July 4th, 2015

Thats not true. I maxed all bingo ticket still was not near a win, but same name kept cropping up and my pre buy ticks dissapear. I tried locate through history ect, nothing there – error contact support. Suprize suprize. Ii lost faith in your site and i dont play anymore. Theres plenty sites that stand a better chance. Sorry Butler lost customer here – bye bye.

truth
Wednesday May 20th, 2015
User Rating:

Terrible site – you pre buy bingo tickets go for sign in to game in question and no tickets there. 6 pounds wasted. Go on chat – no help. Asking me check my play history. I go check and all times and date mixed up. I ask why this was they said tech error at the mo.
Also after all that the chat adviser was implying i was lieing. needless too say i shut my account down over this. wont be ripped off by any site, then called a lier. My experiance very rude. also all the 2 days i was on the site as was new same winners kept appearing in bingo room and all seem know each other, laughing and jokeing i am going on holiday with the winnings. hmmmm all seem to good to be true with this site. dont be fooled.

MarkButlers
Wednesday June 17th, 2015

Thank you for your review and I am sorry we have not yet met your expectations, we do aim to change this by making ourselves available to members of this forum to try and address issues they may have.

When you prebuy tickets at our site they can be viewed in the buy history section of the each players account, when you have prebought tickets they will play out regardless if you are present in the room to watch them or not, any winnings will then be automatically credited to your cash balance. Always nice to login and to have a balance you didn’t expect!

We would encourage players to use the playcheck feature of their accounts if they need to query any game in particular as players can then identify the game in question leading to a quicker resolution of the issue. We have recently made changes to this playcheck feature based on player feedback to make the information more accessible.

We rarely receive any complaints about our support team and I am disappointed that you have had a negative experience of them, If possible could you please send us a quick email on Astrid@butlersbingo.com and we can look into your chat correspondence to see where the issue lay and how we can hopefully fix this for you. We never like to lose any players especially if it is something that could have been avoided.

With regards your bingo query, we do have a lot of bingo regulars that login night after night, which we are very grateful for this and it’s very possible you will see the same names on the winners list for this exact reason. Players do tend to have a laugh and joke and enjoy the chat games and prizes and this is something we do actively encourage as it does add extra excitement and entertainment to the room.

Just like any Bingo site the more tickets you buy for a particular game the better chance you have of winning, this could also explain why you see the same familiar faces claiming big wins. Again any questions big or small you can email us on Astrid@butlersbingo.com or just click the live chat link on the site.

Kielty69
Monday May 11th, 2015
User Rating:

Hi I joined at Christmas although when I won it was hard to get my money due to id documents. I did sort it out out. I find this site very lucky. I have won numerous times including a big win on the 10k game 7,000 also other big wins. I have had no other issues. So I love playing my bingo with butler now. biggest wins iv ever had while playing bingo..

MarkButlers
Tuesday June 23rd, 2015

Hi Kielty 🙂

Thanks so much for your review. It’s great to hear positive feedback from our winning players. The Monthly 10k is always an exciting tournament and since you posted your review we have added even more Big jackpot games With our Bingo Blitz and Bingo Boom Games.

We look forward to seeing you in the rooms! If you have any questions big or small you can email us on Astrid@butlersbingo.com or just click the live chat link on the site.

bently666
Wednesday April 22nd, 2015
User Rating:

Not a good site. Very hard to win and not many bonuses. sign up offer is ok but wagering on bonus or free spins is ridiculous. i deposited hundreds here and not one win not even close. they should offer free spins and bonus more frequent for loyal customers.

MarkButlers
Wednesday June 24th, 2015

We’re delighted that you enjoyed our generous First Deposit Bonus offer – it is one of the most competitive out there at the moment from the research we have conducted. We do aim to give players as many rewards as possible whether it be from our incredibly popular tiered VIP program down to our countless chat games prizes awarded throughout the day.

We’re very sorry you have not any substantial winnings from your time with us but this can all change on one spin of the reels or in our bingo rooms. In the past week alone one lucky bingo winner scooped our 11k Progressive bingo Jackpot, and just last night we had a MEGA winner scooping just under 61,000 in our progressive slots.

Our wagering requirements for any bonus funds are available in our T&Cs Page for new players and old and are in line with that of other top sites. If anyone has any further questions big or small, you can email us on Astrid@butlersbingo.com or just click the live chat link on the site.

bingo site comments
Saturday July 4th, 2015

Famous last words. 1 spin can change your life added with a little win of 61,000. lol amazing ow that spin never comes around lol say no more

pablo
Wednesday March 25th, 2015
User Rating:

I play a lot of online bingo and Butlers is by far the worst site I have played on. I signed up, deposited, accepted the bonus knowing that there was a wagering requirement. After receiving a couple of decent wins, I emailed and was told exactly how much I had to wager in order to withdraw funds. I received a prompt email back with the exact amount and decided to work through it on the slots.
After a few good wins on the slot, I had met the wager requirements, but still could not withdraw. I was told to keep logging in/out of the site and trying again which I did but still no luck. The next day I emailed again and was told that even though I had met the wagering, my funds were ‘secure cash’ and I had to wager another 150.00 on bingo.
Never heard of this before in years of playing bingo. I argued it out but they said that the original info I was given was wrong and I had to keep playing. I gave up at this point and just withdrew the small amount that was not ‘secure cash’. After waiting a few days i receive an email saying the withdrawal had been reversed as I had not sent in the ID docs requested on previous emails. This was the first email I had received requesting docs so it just appears to be a way of keeping funds for longer.
I’ve given up on trying to withdraw my winnings and as soon as I receive my withdrawal I’ll be avoiding the site. Better off sticking to Virgin, Jackpotjoy or Heart. Generous bonuses, no stupid WR and no ‘secure cash’ conditions.

bingo site comments
Saturday July 4th, 2015

so true. worst site for me too. everyone dont waste ya money.

wishluck26
Wednesday March 11th, 2015
User Rating:

I looked past all the reviewsfor Butlers Bingo and thought id sign up for the bonus offer. After a couple days I wagered enough to withdraw so I thought and so went to make a withdrawal. I heard nothing back so I emailed astrid and got a reply within 10 minutes!! I was told I still had to wager 6 pound, send a copy of id and verify my email, so I did all 3 and won an extra 10.00 to add to the withdrawal, winning 55 altogether 🙂
I emailed astrid again and got a reply within 5 minutes telling me that my withdrawal will be with the processing team Wednesday (today) which can take up to 5 days and then I will get an email when it is sent to my bank account.
So I will write again here once recieved with how long this prossess took, but all in all im really happy with customer support and everything else!! I guess a lot of people just complain cuz they havent won.. but the bonus is fair and still better than some sites and customer service fast and friendly.. I recommend!!

bingoplayer
Friday October 24th, 2014
User Rating:

You can’t withdral money from this site and I’ll explain why.
Top up 10 GBP and they give you 30 GBP of bingo bonus money automatically, there’s no opt out of it. The bingo bonus money has a play through requirement of 5X which means you will have to play through 150 GBP of cash before you can make a withdrawal.
The likelihood of turning 10 GBP cash and 30 GBP of bingo bonus into 150 GBP that you can play through is infinitely small as the bingo rooms have tiny jackpots of around 5GBP, even in the evening when you’d expect them to be busy. Sometimes the cost of the tickets is more then the jackpot!
Slots contribute 50% towards the play through requirement and bingo 100%. I didn’t have a slot machine pay out more then 30 GBP for a small wager, but usually only after playing through a larger amount.
I think if you did top up to try and make the play through requirement, they will add further bingo bonus with a further play through requirement, although this isn’t clear from the T&C.

tracelfc
Thursday September 25th, 2014
User Rating:

Don’t bother with Butler’s. I’ve been a member for over a long while and never had any problems with withdrawing money, but now because ive won 1,200 pounds I can’t withdraw as they need photo ID. A bit hard when you don’t hold a valid drivers licence or a passport and have a disability which has made me housebound. Quick enough to take people’s money, but when you have a nice win different story. Recommend avoid!

nutloaf
Wednesday September 17th, 2014
User Rating:

Do not play. My wife was with them for 6 weeks, she deposited over 300 in that period, she also with drew 190, but when she won 1000 they wouldn’t payout. They said she had a gambling problem which is false its now being dealt with by the malta gambling comission who were out raged to hear what had happened to her. my advice stay well clear they will not payout. They dont have any contact details unless you speak through live chat. Please check there reviews.

dontusebutlersbingo
Monday July 21st, 2014
User Rating:

Not happy with this site at all. First of all I won about 70pounds which I tried to withdraw. A day later I get an email from Astrid@butlers bingo telling me I cant withdraw no less than 114pounds! So I went back, and won 118poinds! So i tried to withdraw £115 (above the minimum) then a few days later ANOTHER email saying I need to win a further 102.52pounds!
My advice AVOID! ive wasted my time and money on this crap site! I will never get the money I honestly won fair and square!
Everytime I try to withdraw the minimum will just keep going up!!
Stick to Foxy, Sun bingo TRUSTED sites!

nikkif
Wednesday July 16th, 2014
User Rating:

I joined Butlers Bingo last weekend, deposited 10.00 and finally managed to meet the wagering requirement to withdraw 40.00. It’s Wednesday night now and still haven’t got the withdrawal. Never waited this long on any other bingo site. I liked the slots but it’s doubtful I will play again if withdrawals take this long. My regular site has been 3 days at the very longest to withdraw and that’s in 3 years of play.

Notanotherone
Wednesday July 9th, 2014
User Rating:

Worst site I have ever come across, they like to take your money but are not to keen on paying out. Bingo bonus (bbz) a bit of a take on, they only let you buy 24 to 48 tickets per game, if you were playing for cash you could buy as many tickets as you like. Please avoid..

Liz
Friday May 23rd, 2014
User Rating:

Dubious wagering requirements at Butlers Bingo and it’s so dated! I had to get hold of customer services twice before I could play due to incorrect bonus given, the live chat was far too slow to respond. The bonus sounds great, but you are not allowed to buy any jackpot tickets with it!
You can’t even buy a 90p strip on their fair and square game, that’s stupid. Bingo games don’t stop for 1 line and 2 lines just steamrollers ahead, you don’t know you’ve won til u see it in chat. The whole site has a “jerky” feel to it despite my computer being 7 months old. You can’t go into two rooms at once either, and it’s difficult to negotiate around the site. A bit of a money grabbing site in my view. Will not visit it again.

nanamim
Monday April 28th, 2014
User Rating:

Awful site. Be warned they eat your money and get offended if you comment on the slots being totally unfair.
They kept putting off closing my account with bonus bingo money , which is also a con. Give you £5 bingo bonus, take £120 slot money without a free spin.
In fact just shows how these online gambling sites get away with daylight robbery. Nobody checks these sites or turns a blind eye. Only bit of enjoyment some people have if disabled and cannot get out. So really needs to be more checks on the sites with a lot of bad reviews.

MrGatsby89
Saturday December 28th, 2013
User Rating:

I registered to this site mid December. The site is dated and dull, the chat rooms are empty. I’d compare the atmosphere to one of a funeral. Pay close attention to the bonuses – they sound good, but the bad out weighs the good. I had endless problems trying to get my money back after i started reading these reviews.
Luckily i only deposited a £10, but they are holding onto it like its the holy grail. I’d avoid this site and stick to more well known sites, that are more reputable. Don’t want to stick a downer on the more unknown bingo sites, but sites like this give them a bad name. I’ll be sure to be using this site from now on before i deposit on any site i’ve not heard of before. Hope this helps anyone thinking of joining.

Rachie1973again
Friday December 6th, 2013
User Rating:

Wish I’d read the reviews first! Dreadful site! I deposited so I would be able to buy more tickets, only to find out afterwards that once onto bingo bucks I was again limited! The graphics are dated, and seems to be no ‘atmosphere’ in the rooms. Have emailed them to request they shut my account. Don’t waste your money here people.

meander81
Wednesday November 27th, 2013
User Rating:

What seems to be a rather shady outfit that is effectively unregulated! Harsh T&C’s, high wagering requirements for small deposits (even when no bonuses are taken up!). Faulty depositing system was found to erroneously accept multiple deposits of the same value, then no chance of withdrawal was offered due to the error (even though no bonus was accepted), and then a high wager requirement was then placed on these erroneously accepted funds, leaving these funds effectively valueless! Stay well clear of this site….as you wont see any of your money back!

stoort2
Thursday November 28th, 2013

Same happened with me………thought I had £40 winnings only to find out later on that it was another £20 taken from my card. Claimed it back through visa debit. As per your comment …no chance of getting your money out.

siz123
Tuesday November 19th, 2013
User Rating:

Avoid this site – deposited via Mastercard and they apparently can’t refund back to Mastercard and want to charge a rip off £6 so I can get my money. I was then told to register a Visa card so it can be paid back there instead, but am now being told I have to deposit money from that card (min £10) before I can get my money back. Not at any point did they say if making deposits by Mastercard you will be charged to get any money back.

stoort2
Monday November 11th, 2013
User Rating:

Deposited £10 and got £50 in bonus money. Played a mixture of bingo and Blackjack with my own £10 and turned it into £40. Went through withdrawal process only to be informed that I had to play another £123 to be eligible for any withdrawal. Wish I had read reviews 1st. Avoid.

weecebaby
Friday October 4th, 2013
User Rating:

I’ve recently joined butlers bingo won £70 but had to wager £180 which i managed to do i won £400 after that, but can’t get my money out as they want a photo of my ID my bank statement and my passport which i refuse to do. Shouldn’t need all that information just to take some money out! So now have £400 sat there and can’t get it out – so annoyed!!!!

TheMeerkat
Saturday August 10th, 2013
User Rating:

I’ve been a member of Butlers Bingo for over 3 years, and still visit at least once week to play their still good progressive jackpot bingo games. I can’t fault the fun easy going style of the site or the chat hosts who are very good.
Of course I have learned that Butlers is all about bonus cash giveaways to help extend your bingo cash balance to prolong one’s fun play. The regular ongoing up to 300% bonus on re-deposits (dependent on loyalty status) never ceases.
The wagering requirements and other restrictions attached to accepted bonus money are some of the worse of any bingo site, but there again do you play there only for pure fun, with modest stakes, hoping to win that elusive jackpot prize, or otherwise?

xxdave666xx
Friday August 9th, 2013
User Rating:

Please don’t get put off joining Butlers Bingo. Yes there is wagering requirements so try to avoid some of the big first deposit offers as this only increases the amount needed to wager before withdrawing any winnings.
The good points are – 50% bonus on every deposit without wagering after doing so on your first deposit, – free spin Friday, every Friday you get 15 free spins on a selected slot game and every now and then you get free money added to your account. £10,000 guaranteed on the last Saturday of each month, buy 6 tics get 6 free plus big money bingo every night.
One of the biggest jackpots ever won £5.8 million for a 30p spin won on Butlers – no other site pays out like that. My username is speedydave ie; mobility scooter lol, so say hi if you see me there and the best of luck.

pjuk79
Thursday August 8th, 2013
User Rating:

I’m not sure if you have played on this website yet but avoid!!! They say you have to have a minimum of £20 to make a withdrawal if you win anything, however, what they hide in the terms and conditions is that you must gamble over £150 before you can actually make any withdrawal at all!!!! I won… but really lost!!!

annir9
Tuesday July 30th, 2013
User Rating:

I have not been a member of Butlers for long but reading these negative reviews is shocking. They are a very friendly site that gives away free bonuses, not just when I joined up either. My bonuses are exactly what they are called ‘bonus’. To have a few free cheeky games on Butlers 🙂
Chat host and live help are so helpful. Since I have been playing here they really have made me part of the furniture, I come back almost every week now. I have not yet tried their withdrawals process so I am unable to comment, when I do however I will let you know about my experience 🙂

stilllooking
Thursday July 11th, 2013
User Rating:

Butlers bingo is a complete waste of time and money. You are limited on the number of tickets you can purchase with bonus money and then says you are short of funds and have to make a deposit when over £30 of bonus money still left. Prizes also a pittance.

welshdruid69
Thursday June 27th, 2013
User Rating:

Butlers Bingo is potentially my favourite site, it gives excellent loyalty bonuses and the staff, chat hosts and the Butler are all friendly, helpful and treat you with the utmost respect. You get a warm welcome and are treated as part of the bingo community instead of an us and them (bosses and customers).
I love this site because it gives you a fantastic sign up bonus and then constant bonuses throughout the time of your membership. I would definitely recommend the site. Even now after over a year of custom, i am treated with rewards for depositing, being a customer and such like.
Butlers Bingo is the best site ever.Keep it up Butlers, as you are doing a fine job xxx

luckyirishkeith
Tuesday June 18th, 2013
User Rating:

Well all i can say is i will honestly never return to this site. It sadly is really bad and not worth the bother. They are linked up with another few Microgaming websites and the prize money is scandalous for the amount of players in the game. It gives you bingo bucks on first deposit then restricts your card purchasing on top of the wagering requirements. No players chat in the chat rooms, not even a ty when they win.

johnnybegood
Thursday May 16th, 2013
User Rating:

I’m a fan of Butlers Bingo. They have a good selection of slot games, and I have had some decent wins there. The bonuses are big and in my experience meeting playthrough was pretty easy. The site itself is user friendly and it’s easy to find your favourite games. Staff are friendly too, know what there talking about, unlike some sites I’ve been on before. Been playing there for a while now, and planning on sticking with it.

joshrosh
Wednesday June 19th, 2013

Recently joined Butlers Bingo, found it to be refreshingly good! not a big chatter on any of these Bingo sites – but agreed the staff appear not only to know their jobs – unlike some we won’t mention, but, they actually are very polite, friendly, and helpfull! …perfect 10/10…thumbs up for Butlers Bingo!

cafinaholic
Tuesday May 7th, 2013
User Rating:

I really like this site. Butlers Bingo is clean and clear and you can pretty much play most of the top online games through the site. I really disagree with the negative reviews, especially those complaining about the free credits and the usage requirements.
Don’t opt to use them – as in any online site that gives you the bonuses, they all come with a price, there is no free money.
Also, don’t see online gaming as a second income generator, they do not exist to give you a free ride. Know what you can gamble and be aware that you can lose all your money, that’s a part of online gaming life.
I have played now for almost four months, haven’t won life changing amounts, but thoroughly enjoyed the experience. I do win few quid here and there and that’s fine, if I win big even better.

annir9
Tuesday July 30th, 2013

Well said! I have not been a member at this site for very long but found it friendly and good to have a fun game of bingo 🙂

Liz
Monday April 22nd, 2013
User Rating:

Didn’t like this site. The sign up bonus is high because say you depo £20 quid you have to play a whopping £270 before you can withdraw!!!!! Rubbish!! The pots are too small for the ticket price, and not a friendly site either!
Somebody stated their losses so a couple of other people tried to do the same and all were soundly rebuked as though in a classroom. You play on bingo sites for fun and chat. Not much of either on here.

neverwinner
Saturday March 30th, 2013
User Rating:

The bingo on this site is terrible. The pots are low and hard to win. Especially as the site is linked to about 4 or 5 others including Dream bingo, Bingo on the Box and others so you are competing with up to another 120 people to win an average £25 full house! In the last 5 days i have played nearly £80 in bingo and won about £7.
The leaderboard is always filled with the same names and there seem to be a lucky 4 or 5 people who win over and over again from morning till night. The slots can just be as bad. When you are lucky enough to get a scatter it can be as low as £2.50 in 15 free spins, terrible. I suggest you give this site a miss and its partner sites!

Amy
Wednesday March 13th, 2013
User Rating:

I love Butlers bingo! Very user friendly! Great games to play! I have had to deal with customer services and they are incredibly helpful and knowledgeable in their field. Despite other comments I’ve never had a problem withdrawing funds, I had to prove identity at the beginning but they were very helpful and I’ve had nothing but super speedy withdrawals from them!
Great reward system, free spin Friday and deposit bonuses my favourite! My fave site! (And I’ve used a lot of them!)

bingowingo
Monday March 4th, 2013
User Rating:

Butlers bingo, is the worst site i’ve ever played on. Bonuses seem good, but in fact are poor because of the spending requirements. The amount you can win on normal games is poor. The amount that your cash increases the jackpots by is poor. The chances of winning seemed poor to me – for example i spent over £250 in cash and £200 in bonuses for £45 in winnings for the whole experience. Threatened with a ban when i stated my losses on the site, even though i put a positive spin on it.

dpp00
Wednesday February 27th, 2013
User Rating:

Been with Butlers Bingo a while- never any problem getting my wins. Operators always very helpful, and more importantly for me being a casino player, trustworthy, recommended.

hartlepoolbill
Monday January 21st, 2013
User Rating:

Avoid this site. It is impossible to get your money out even if you do win. I tried to make a withdrawal at Butlers Bingo after winning and they took my bonus money off me. They then reversed the withdrawal, but did not return the bonus and said I had to spend £250 on bingo before I could make a withdrawal.

xxdave666xx
Tuesday January 22nd, 2013

I don’t understand all the complaints, I’ve never had all this trouble withdrawing winnings from Butlers Bingo. The reason you have to wager so much is due to Butlers deposit bonus, then add to that you’re playing slots, and every site has large wagering requirements if you play slots/table games. I like many others was unfairly banned from Cassava bingo sites, so i tried loads of different sites and in my opinion Butlers Bingo is the best for ultra fast payouts and the best cms, and I also win lots there, lol.

rw5340
Wednesday January 9th, 2013
User Rating:

I think Butlers Bingo is very good. On slots you get a good run for your money and I won £15,800 on Bingo. Good for Me 🙂

beenhadagain
Saturday December 29th, 2012
User Rating:

Worst bingo site I’ve ever been on. Deposited 20 quid and got 60 as a bonus. Couldnt win even after 5 hours on the only room of 2 open and even they were linked. Posted on chat and no response, but chat kept congratulating people on their line wins. Computer generated chat, so stay well clear. It’s a no no for me.

HonestGal
Wednesday November 28th, 2012
User Rating:

If you make a £10 deposit at Butlers Bingo you have to wager £150 on CERTAIN games on the website until you are able to make a withdrawal of funds. When I challenged this on the live chat I was blocked by the administrator!! I was also referred to constantly by the support team as hun and “x” put on the end of my email which frustrated me as to how unprofessional they are. Have reported them to watchdog.

neverwinner
Wednesday April 10th, 2013

your chat hosts are always blocking people in chatrooms for complaining about never winning after spending £50, for the same people winning etc. Chat hosts always put generated lines such as “i will not tolerate negative comments in chat hun x” Do management ever actually go into 1 of their bingo rooms and watch??? Terrible

Butlers
Wednesday January 9th, 2013

It’s very common for Blackjack, Roulette and Video poker to be excluded when meeting wagering requirements, but if you would rather not have to do this any player can contact us prior to depositing/playing and we will ensure no bonuses are awarded. We have never blocked anyone from chat so if you could contact astrid@butlersbingo.com with additional details we can investigate this further.

tjspot
Thursday November 22nd, 2012
User Rating:

The worse site I’ve been on. Once inside your bonus pot is limited to what you can buy tickets for, stakes are high, pots are small, not much choice of games and very dated. I would stay away from this site. Not much fun, and after playing on Wink Bingo for the last few weeks found this site verry boring. Back to Wink for me.

Butlers
Wednesday January 9th, 2013

Thanks for your review. As a member of the Microgaming network of rooms we are unfortunately bound by the same restrictions as the other sites in the network with certain limitations applying. We feel we have a wide variety of games. As well as 75 and 90 ball bingo we have a host of chat games. We also continually run massive progressive jackpot games where players have won up to £25,000 with 1 ticket. That said I will pass on your feedback to see if anything further can be done.

o9angela63
Wednesday November 14th, 2012
User Rating:

Played Butlers Bingo and got £10:00 free but found it hard to get around. When buying tickets i had to ask why it cost £2:40 a go not realizing i had to click on individual tickets, up to the amount i wanted to spend. I also could not enter chat games as I was playing with bingo bonus, most other sites let you join in, so I felt excluded.

Butlers
Wednesday January 9th, 2013

Sorry to hear you found it difficult to navigate the site. We’ve recently re launched the lobby and feedback has been generally positive. Regarding ticket purchases we’ve found that people generally like to buy strips of tickets but if you do need any guidance within the bingo rooms our friendly chat hosts are happy to help. As stated above we do limit some rooms and games to depositing players. It increases the chances of them winning if there is only depositing players involved. We’d love to see you back on the site and if you have any questions please mail astrid@butlersbingo.com

welshie1969
Tuesday November 13th, 2012
User Rating:

Totally unimpressed with butlers bingo. I played most of the afternoon..there were only three rooms open…the biggest prize I saw was £11.00 for a full house in one room..the other two rooms had a total of £3.00 divided between the whole line, 2 lines, and full houses. They give non depositors £10 free to play, which they can never withdraw from, yet they always seem to win the prize money, so really the money is never really being paid out..as they cannot withdraw from the no deposit bonus winnings. Which means that if you deposit like I did, you have very little chance of winning as there are more people who haven’t deposited winning than there are who have deposited.

What looks like a good deposit bonus offer..suddenly becomes an offer of which there is little or no chance of making the wager requirements to withdraw. I spent £30.00 in bonus money- not one win and saw constantly same winners even though there were 50 people playing. The full house was only an average of £9.00, and based on prizes being dependant on total purchases at 10p a ticket, it was obvious there were more non depositors playing than those who deposited.

Butlers
Wednesday January 9th, 2013

Thanks for your review. We are sorry to hear that you didn’t have any luck in the bingo rooms. If you are playing at quiet times the prizes would be smaller. Like any bingo room the more people in the room, the bigger the prizes. Regarding players not being able to withdraw this is simply not true. If a non depositor wins the money goes to their cash balance. They are free to bring this cash balance to any bingo room or play any of our slot games. If they win big on this then all they have to do to withdraw this is deposit and meet the wagering requirements of 3 times their deposit + bonus amount. They can choose to refuse the first deposit bonus so wagering requirements will be 3 times their deposit. With an average payout of 97% on slot games wagering £30 on slots would on average only see you lose £1.
Regarding the prizes, we have daily, weekly and monthly jackpots available for all depositing players. For info on these jackpots please click http://www.butlersbingo.com/promotions/daily/

GeoG1970
Friday October 26th, 2012
User Rating:

Very easy to get round, well laid out and a very enjoyable experience.

Butlers
Wednesday January 9th, 2013

Glad you enjoyed it GEOG1970. See you soon in the Bingo Rooms.

Rodders19
Sunday October 21st, 2012
User Rating:

I would advise do not go anywhere near Butlers Bingo. They refuse to pay out money even though it has nothing to do with the bonus. You can make a deposit, play with your own cash, win and then they say you cannot have your money. Should be reported to trading standards.

Butlers
Wednesday January 9th, 2013

HI Rodders19,
This is simply not true. The Butler writes cheques for players every day. Our winner’s wall and testimonial pages are from real winners.
If you did not receive your money it is most likely you have not sent in appropriate documents or met the wagering requirement explained above. If you’d like to provide more details on your comment please feel free to do so but it’s unfair to post untrue comments. If you’d like to report us to trading standards we’d be happy to assist with your complaint.

mel
Tuesday October 9th, 2012
User Rating:

I have spent a lot of money on Butlers Bingo over the past couple of weeks – and now it won’t allow me to withdraw £100 even though I have met the wagering requirements. Apparently, I have failed third party checks, which is rubbish because my details can be found quite simply by checking 192.com! Very disappointed and very angry. I asked for a refund of the considerable amount of money I had spent, but surprise, surprise, they state that they’ve done nothing wrong and it is I that am in the wrong – simply because I do not drive and do not have a passport – so therefore have no ID. I’ve never had this trouble with any other online gambling sites! It’s put me off of using any of them again to be honest. It shouldn’t be allowed. Butlers should have verified my details before allowing me to spend money on it.

Butlers
Wednesday January 9th, 2013

HI Mel,
Thanks for your review. Unfortunately, our security team could not verify your information using their usual methods. In these instances we do request documents. If you do not drive and do not have a passport we accept a birth cert. Usually, there is no problems with players sending through one of these 3 options via e-mail. Once this is complete we’d be happy to send your money to you.

Probert
Tuesday October 2nd, 2012
User Rating:

I am regular user of bingo sites and have never dealt with any like Butlers Bingo. It is almost impossible to withdraw your winnings. I have £300 sitting in my account and yet i need to apparently win this amount again playing bingo before i can withdraw. I didn’t even take the bonus money!!

Butlers
Wednesday January 9th, 2013

HI Probert,
Thanks for your review. I think you are slightly confused. Wagering requirements mean you must “wager” a certain amount. Quite often when players go on the wager what they need to they end up winning more. If you’d like to mail astrid@butlersbingo.com to find out the best way to meet the wagering requirements we’d be happy to assist.

fallen121
Tuesday September 25th, 2012
User Rating:

Terrible site. What I particularly dislike about Butlers Bingo is the fact that you can’t wager bingo bonuses on any game with a payout of more than £20. This effectively renders the bingo bonus as worthless. In order to play the big money games you have to keep depositing cash. And big money doesn’t seem to be more than £50 or £100. How on earth anyone can reach the payment threshold of £30 is beyond me. You certainly can’t do it wagering bingo bonus money on games that just pay £2 or £3 as they then take that cash off you when you buy more tickets.

Butlers
Wednesday January 9th, 2013

HI Fallen121,
Thanks for your review. As part of the Microgaming network of rooms we must abide by the same guidelines and regulations as all the other sites in order to ensure fairness to all players, but I will be sure to relay your feedback to them. Regarding the prizes on cash games we have daily, weekly, and monthly promotions where the prizes range from £100-£10,000.

jacks15
Sunday September 16th, 2012
User Rating:

Joined Butlers Bingo and was hoping for some kind of win however small, but it was not to be. Chat’ not too bad, but a bit boring. They have some good slot games which i did win on once but none since. I wouldn’t recommend the site to my friends. The bonuses are good when you deposit, but when i went to use them on certain bingo games pop ups saying you need to deposit again. I won’t be going on again.

Butlers
Wednesday January 9th, 2013

HI Jacks15,
Thanks for your review. We’re glad to hear you enjoyed the slots and you had a win. Which game was it? Did you know since you reviewed we have introduced a VIP program offering players Free Spins every Friday! If you’d like to get some of the free spins you may have missed out on please mail Astrid@butlersbingo.com and we will place some in your account.
We’d love to see you back!

jacks15
Wednesday September 5th, 2012
User Rating:

I liked the look of Butlers Bingo, the tickets were clear to see and when you got nearer to winning your tickets changed colour which was good. The chat was good and you were welcomed into the room. There seems to be an assortment of slot machines.

Butlers
Wednesday January 9th, 2013

Hi Jacks15. I’m glad you enjoy Butlers Bingo and we hope that you enjoy the rest of your time playing on the site. See you soon in the lobby.

bobinky
Tuesday July 31st, 2012
User Rating:

I experienced bad customer services at Butlers Bingo.
Gave me 120-00 bonus on 20-00. I won and withdrew 75-00 and acknowledged I’d lose remaining bonus of 80-00.
Next day they reversed the withdrawal as I still had 180-00 to play through – that’s fair in my opinion, I’d agreed to that.
But then they didn’t re-instate my bonus money. They said because I’d withdrawn and agreed to it, but I didn’t withdraw, I just tried to.
So they remove the bonus if you even try to withdraw.
There’s too many other sites around to bother with this and the withdraw restrictions are just plain unfair and illogical in my view.

Butlers
Wednesday January 9th, 2013

HI BobinKY,
Thanks for your review and sorry to hear about your bad experience. We are changing this now whereby if a player reverses their withdrawal request they will be refunded the bonus money. We acknowledge what happened to you is not a good customer experience and we’d like to offer you a free reward to come and join us again. Please e-mail astrid@butlersbingo.com and we will arrange for the reward to be credited to your account.

treacle1
Saturday July 14th, 2012
User Rating:

Not impressed whatsoever.
As has been said above , the bonus’s you receive at Butlers Bingo only allow you to play certain games. If you win a bingo game the money is transferred to your cash account. Then when you purchase new tickets they take the money from your winning not allowing you to play with your bonus money.
Finally, on the slots the bonus features very rarely come up.
I know it’s all about luck, but compared to other online slots the payout ratio is very poor.

Gordon57
Friday August 3rd, 2012

Just about all bingo sites play your money balance before the bonus. It’s up to the site what games you can play if you only have bonus available, they are there to make money out of people playing, and depositing, cash.

a_gamer
Monday July 9th, 2012
User Rating:

In the world of gambling integrity is very important therefore and I don’t think this site has any!
Trying to make a withdrawal is a nightmare and you have to play through your initial stake (minimum £20 + a bonus) * 3 making a minimum play through of £240!!
At the time I joined there is no way to cancel this bonus so there is virtually no way of every winning on this site as any winnings you do have are lost trying to make the minimum play through threshold.
To make matter worse any money that you play through on roulette, black jack or poker does not count towards the play through threshold.
By the way the minimum withdrawal is £50 so you still can’t take your money out.

T. Butler
Monday July 23rd, 2012

Hi There. I’m sorry your experience of Butlers Bingo was not a better one, but there are a lot of errors in your post. The minimum deposit is £10, not £20, and if you want to be excluded from the first deposit bonus you just need to let us know before depositing. As for the £50 withdrawal minimum, that is only applied in a players first week but if you want to withdraw less in that time we’re always happy to discuss exceptions. I’d like to know where you got all the above incorrect details, so please send your username to me at: vip@butlersbingo.com so I can investigate further. Thank you.

Ms Bingo
Tuesday July 10th, 2012

Yes, these sites take your money, never give you any. It’s a good idea to always read the terms & conditions you could have saved yourself the headache.

I rarely play anymore – there is not one I could recommend.

bazaints
Saturday June 23rd, 2012
User Rating:

I have nothing but good feed back for Butlers Bingo. I enjoyed my time there and will deposit here in future. Ii’ts worth going to see for yourself.

beachy68
Thursday May 31st, 2012
User Rating:

was not really fussed on this site. Houses too small. cost you £240 to play and only win about £4-5 in money best site so far i been on is Ladbrokes and Tombola is not bad either good prize money and cheap games

littleme
Wednesday April 25th, 2012
User Rating:

I found Butlers Bingo to be dreadful. The bonus seems good but (like all sites) you use your cash first before moving onto bonus money, and once on bonus money your ticket amounts are limited so winning is almost impossible and there are many games you cant even play with bonus funds. If you do manage to win then you have a 7 day wait until you can withdraw. Once the 7 days are up and you try and withdraw there the fun starts. They ask (again as many sites do) for id documents to be sent before allowing the withdrawal. So you send them, then a day later they say they aren’t good enough,send clearer ones. So you do. Then a couple days later they will say they need 1 or both send again as image slightly off centre. So you do. Then a couple days later….and on and on. Feels like they are just taking the mick and trying to make it almost impossible to withdraw your own winnings. Never known a site like it and I won’t be going back.

T. Butler
Monday July 23rd, 2012

Hello Littleme. I am sorry I was not made aware of this so I could respond sooner. We have already scrapped the initial 7 day wait based on customer feedback such as yours so thank you for that. As for the request for documentation normally this is a very smooth and straightforward procedure. Can you please send your username to me at: vip@butlersbingo.com so that I can look in to this for you. Thank you.

mrsoneil1
Friday March 16th, 2012
User Rating:

I signed up at Butlers Bingo and deposited straight away. I played for a while and won on slots, so thought I’d withdraw £50, but when I went to banking it said you have to wait 7 days from signing up to withdraw……not good! I played more, which is obviously the reason for the wait in withdrawal, won more, played more and got to £100 and then because I’m hopeless lost it all…….I would have rather withdrawn the £50 and I’d probably have played there again, but as it ended up, don’t think I will bother.

lorraine
Monday January 2nd, 2012
User Rating:

The bonus deal at Butlers Bingo sounded excellent. However, once you have spent your deposit and are using bonus money you are limited to 24 tickets per game, with a max of 96 tickets for other player you have no chance of winning. Can’t think of anything good to say about this site except the host was friendly and helpful

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