Frozen Bingo Review

Our score How we rate
User rating Based on 5 reviews
star 1.2 /5
This Site is Now Closed

*18+. Please play responsibly. #AD

Launched 2015
License UK Gambling Commission
Support Email [email protected]
Game Manufacturers
This Site is Now Closed

*18+. Please play responsibly. #AD

Updated February 28, 2024

This brand is now closed, but we have some other bingo brands available for you , find out more on the Bingo Sites page.

Welcome bonus
Wager £250 On Selected Slots & Get 50 Free Spins

*18+. UK Residents only. Wager £250+ on selected slots between Monday and Sunday and get 50 Free Spins @ 0.10p totalling £5. Only wagering on selected slots will count towards the qualifying amount of £250+. Full TCs apply. Please play responsibly. #AD

Welcome bonus
Get £50 Free Bingo + 50 Free Spins

*18+. New customers only. Deposit £10 for 50 free spins on selected games (Accept & wager winnings 30x within 48hrs) & spend £10 on bingo tickets for £50 bingo bonus (Accept & wager bonus 4x within 7 days). Debit cards only. Offer Ends 31/05/2024. T&Cs apply. Please play responsibly. #AD

Welcome bonus
£40 Bingo Bonus + 40 Free Spins – Deposit & Spend £10

*18+.New customers only. Deposit £10 for 40 Free spins on selected games (Accept & wager winnings 30x within 48hrs) & spend £10 on bingo tickets for £40 bingo bonus on selected bingo rooms (Accept & wager bonus 3x within 7 days). Only completed games are credited. Debit cards only. Offer Ends 31/05/2024. T&Cs apply. Please gamble responsibly. #AD

Welcome bonus
Spend £10, Get £40 Bonus + 40 No Wagering Free Spins

*18+. New customers only. Spend £10 to get £40 Bingo Bonus (4x wagering) + 40 Free Spins (value £0.10 each, selected games). Claim & use within 7 days. Restrictions and T&Cs apply. Please play responsibly. #AD

New Offer
Welcome bonus
Play £10 for a £50 Bonus & 40 Spins

*18+. New online customers only. Min 1st deposit & spend £10 on Bingo tickets to get £50 Bingo bonus (4x wagering, valid 7 days, selected games)+ 40 Free Spins (£0.10 value each, valid 7 days, selected games). Players restrictions and T&Cs apply. Please play responsibly. #AD

Welcome bonus
Play £10 & Get £40 in Bonuses

*18+ New Customers Only. Opt in and spend £10 on Double Bubble Slot Games. Get £40 Slots Bonus on select games. x30 wagering. Bonuses expire in 7 days. Debit Card/Apple Pay payments only. Click for T&Cs | | Please gamble responsibly #AD

Welcome bonus
Deposit £10, Play With £50 & 150 Free Spins

18+. New players only. Min deposit is £10. Each free spin value is 5p. Bonus can be played on bingo only. Offer valid 48 hours after registration. Debit cards only. 3x bingo, 35x casino wagering required. Max bet £6.25. Game weighting applies. 2-day bonus expiry. T&Cs apply. Please play responsibly. #AD

Welcome bonus
Win up to 500 Free Spins

*18+. New players only, £10 min fund, free spins won via mega reel, £8 max win per 10 spins, max bonus conversion equal to lifetime deposits (up to £250) to real funds, 65x wagering requirements and full T&Cs apply. Please gamble responsibly. #AD

Welcome bonus
2,160 Games of Free Bingo & 20 Free Spins

New players only. 18+. Deposit £10 to receive access to ‘On The House’ bingo room for 30 days, where you can participate in up to 2,160 games of free bingo. Games run every 10 minutes 12pm – 12am. Claim 6 tickets per game • 20 Free Spins credited upon your first £10 deposit on Big Bass Splash slot only, valued at 10p per spin. Free Spins must be used within 48 hours of qualifying. Winnings are uncapped and paid as cash with no wagering requirements •18+ Full T&Cs apply. Please play responsibly. #AD

Now With Bingo
Welcome bonus
Get 100% Bonus up to £50 + 20 Bonus Spins

*18+. New players only. Min £10 deposit & wager. Free spins on Book of Dead 1p coin size. 40x wagering applies. Max cash out £250. Bonus expiry 30 days. Bonus spins expiry 2 days. Game restrictions apply. Please gamble responsibly. #AD

Frozen Bingo is now closed. This is one of a number of Dragonfish brands closed by owner Rank Group as they streamline the portfolio of bingo sites operated. Players looking for Frozen Bingo are being directed to leading brand Wink Bingo instead.

The following information is retained for reference only:

A Quick Look at Frozen Bingo

Frozen Bingo is a fun place to play Dragonfish bingo games, and while it looks a little chilly, it’s actually chock full of red-hot online bingo variants including 90-ball, 75-ball, 5-line, and 52-5.

The site launched back in mid-2015, causing an avalanche of online bingo fans to race down and check it out.

In this exciting winter wonderland, you can enjoy Frozen Bingo mobile games, a terrific welcome bonus to get you started, free bingo rooms, jackpot games, and tons of first-class slots, instant wins, and even a couple of live casino games.

To find out more about the site’s latest promotions, banking system, community, and games, simply continue reading our Frozen Bingo review.

Date Opened: 2015

UK Licence Holder Name: Broadway Gaming Ireland DF Limited

UK Licence Number: 58267

Games & Software

Frozen Bingo UK is one of over 100 well-known bingo brands that choose to use 888 Dragonfish software.

It provides a safe and reliable environment in which to play all manner of games including a bumper line-up of both free and cash bingo rooms.

Bingo Games

Bingo Software provider:Dragonfish
No. of Bingo Variants:4
No. of Bingo Rooms: 33

Frozen Bingo is home to an incredible 33 bingo rooms, which include 7 free bingo rooms.

The Bingo Academy is a place for newbies to hang out as they hone their skills while playing for real cash prizes.

The cash rooms range from 90-ball and 75-ball rooms to 50-ball rooms and monthly specials. There’s even a room called Free Spins Fever where you can win spins to spend on a range of top slots.

Slots & Casino Games

Game Software providers:Barcrest, Big Time Gaming, Eyecon, Gaming Realms, IGT, iSoftBet, NetEnt, Quickspin
Number of Slot games:396
Type of slot games:video slots, classic slots, jackpot slots
Type of casino games:video poker, scratch cards, Keno, Slingo

There are well over 450 games to play when you’re looking for a break from bingo, and nearly 400 of them are slots by companies such as NetEnt, IGT, and Barcrest.

So, if you fancy a spin on Fluffy Favourites, Triple Da Vinci Diamonds, Cleopatra or Rainbow Riches, now’s your chance!

The other types of games that are available include instant wins such as Slingo, scratch cards, and casino games like Lucy Keno, Dream Catcher, Deuces Wild, and Caribbean Poker.

What Jackpots are available at Frozen Bingo?

If you want to know which of the UK’s best bingo sites offers the most varied range of jackpots, look no further.

Frozen Bingo has bingo jackpots aplenty you can play for on a daily or weekly basis. Therre is a guaranteed jackpot almost every day with prizes from £50 to £1,500 with a maximum price to play of 50p a ticket.

There are many different progressive jackpots too like the 75-ball jackpot (call a full house in under 30 calls), the 75-Ball shared jackpot (bingo in under 46 calls), and the Lucky 90 progressive jackpot (call a full house in under 38 calls).

It’s also worth checking out Frozen’s progressive slots such as Saved by the Bells, Treasure Fair, and The Unholy.

How to Deposit & Cash Out

While you’re in the bingo lobby, you’ll see a big green “Deposit” button at the top of your screen. Click it and you’ll go straight to the banking page where you can make a deposit or withdrawal using any of the accepted banking methods.

Paysafecard, bank transfers, debit cards, and Paypal are all available, but it’s a shame that Frozen Bingo has yet to extend its payment methods to include Neteller and Skrill.


You can add amounts of £5 or more to your Frozen Bingo account via the banking system.

The operator never charges deposit fees and all of the available deposit methods allow you to transfer money instantly.

All UK Methods

Deposit MethodMinimum DepositProcessing TimeFee
Debit Card£5instant£0

Cashing out

Withdrawing money is simple in theory. You just need to pick a payment method, enter an amount of £5 or more, and then let the site’s banking system take care of the rest. Paypal is the most secure option, although all of the payment processing is performed using state-of-the-art encryption software.

However, the length of time that it takes to receive your funds could be improved. You must wait 48 hours before your request changes from ‘pending’ to approved, and then it can take another 3 days on top if you’re withdrawing to a debit card.

All UK Methods

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Debit Card£52 to 3 working days£0
Paypal£50 to 1 working day£0
Wire Transfer£55-7 Days£0

How do I upload my ID to Frozen Bingo?

UK-licensed bingo operators have a duty to ensure that they are not knowingly allowing underage players to play nor making it possible for unscrupulous people to use the site for money laundering purposes.

Therefore, it is likely that you will be requested to provide some ID so that your account can be fully verified.

To help Frozen Bingo carry out its verification checks, you need to provide it with two different documents. You should supply any one of each of the types of ID listed below:

  1. Age = Driving licence, passport, birth certificate or national identity card
  2. Address = Utility bill or bank statement dated within the last three months

Did you Know….?

● Frozen Bingo is part of the Ignite Bingo network.
● The site’s mascot was Sticks the Snowman, but his cuteness got him banished.
● Some exclusive rooms have disappeared due to changes in ownership.

Community and Customer Service

If you’re eager to become a part of the Frozen Bingo community as quickly as possible, we’ll tell you how you can become one of the gang.

We’re sure that you’re equally keen to know that the customer service team are reliable and efficient, so we’ve taken a closer look at this area too.


  • Bingo chat rooms with hosts

It would appear that Frozen Bingo isn’t quite as obsessed with social media as some of us. So, you won’t be able to keep up with it via Facebook, Twitter, Instagram or YouTube.

That said, you can still make new friends and encourage your real-life pals to come and play alongside you in the bingo rooms where the chat hosts are on-hand to entertain you around-the-clock.

The rooms are naturally the busiest during peak times, and this is when you’ll find the most chat games taking place. So, make sure you join in and see if you can come top of the class!

Customer Service

  • Live Chat
  • Telephone
  • Email

The Live Help room is a dedicated one-to-one chat room where you can ask support agents for assistance between 10 AM and 2 PM daily.

There’s also a phone number that you can call between 9 AM and 1 AM from Monday to Sunday, as well as an online contact form that can be used for non-urgent queries.

Frozen Bingo on Mobile

Don’t panic if you’ve failed to find a Frozen Bingo app because all of your favourite games at the site can be accessed via your smartphone’s web browser.

The mobile site looks smart and is easy to move around, and around 95% of the brand’s side games and 100% of the bingo rooms are optimised for mobile devices.

Should I Play at Frozen Bingo?

If you’re too cool for school, you should find yourself right at home at Frozen Bingo.

Yes, it could do with offering a few more e-wallets and faster withdrawal times, but overall, it manages to hit the mark with plenty of entertainment on offer throughout the day and night.

The site might have a cool exterior, but inside it hides a sizzling-hot selection of bingo rooms where you can discover four fun bingo variants.

There’s also a great range of jackpots, a generous three-part welcome package, daily cashback and reload bonuses.

Don’t be left out in the cold – join Frozen Bingo today!

Frozen Bingo FAQs

Can I make deposits and withdrawals using Paypal?

Yes. Paypal is one of many payment methods that Frozen Bingo accepts.

How does Frozen Bingo prevent minors from playing?

The operator must confirm that players are at least 18 years old as part of the verification process.

Do I need to install an app to be able to play on my mobile?

No. The website is optimised for mobile devices so an app isn’t necessary.

How often do the bingo games run?

A new bingo game takes place around every 2 to 3 minutes.

What’s 52-5 bingo?

52-5 games use a deck of cards instead of bingo balls, and the aim is to cover all of the cards on your ticket of 5 cards.

Better change
Anita Heffernan Whichbingo Author

Author And Managing Editor

Anita Heffernan

Anita is well-known and respected within the online bingo industry, she loves all things bingo and slots and has been involved with online bingo and gambling sites since the late 1990’s. She has been the full-time writer and Editor of WhichBingo for much of that time and is respected by operators and players alike for her no-nonsense judgments and opinions. Anita has seen the highs and lows of the industry she loves, has seen it grow and develop and contract again into what it is today. She has worked with the biggest names in the industry and has a reputation for being fair and to the point in her writing.

User Reviews

Based on 5 reviews
January 31st, 2022, 17:11
User rating:
I did my first deposit and after that they don't leave me login again. They taken my money and this is the story. Never but never don't try Frozen bingo
January 14th, 2016, 20:33
User rating:
Only wish i could get onto this site... Deposited and as yet not been able to get past the 93% loaded... Then it goes to a blue screen with just frozen bingo logo.. only had 1 email and that was not helpful at all .. I have sent at least 6 asking for help!!
October 20th, 2015, 01:20
User rating:
Yes im new player, alias jackfrost3. Very disappointed in Frozen Bingo. Only seen 1CHh in two days and she couldn't answer simple questions like r u in every room ch, or wat time does room close. Very little chat from other players and chat games poor. Only seen 2 different games, but liked the slots and it was nice and bright. However don't think I would depo again as very little luck on bingo even though I played max cards, but i was quite bored. ss don't mean to b horrid, but u did ask tyvm. julieanne
August 15th, 2015, 13:10
User rating:
I joined Frozen Bingo and was e-mailed a code to use to get 500% on my 1st deposit. I deposited 10.00 expecting to get 60.00 to play with, but I only got the 300% bonus, so I went to help room. After 25 mins somebody decided I wasn't going to go away so they decided to speak to me. I told them what had happened and was asked to forward a copy of the e-mail I had been sent. This done I got no reply for over 24 hours, so I went to help again only to be asked to forward the e-mail again. I explained I had already done this and had no response she said she would deal with it. After 20 mins of waiting she finally returned only to tell me the offer had expired and I wouldn't be getting the bonus so I asked how had the offer expired when it had just been e-mailed to me the same day. She spoke to me as if I was a child been scolded which annoyed me and insisted the offer had expired the day before I deposited. Obviously the staff need training on how to handle complaints and also need educating on the sites offers they offer players. I decided to withdraw my initial deposit only to be told I couldn't. I was infuriated so I closed my account (after spending the deposit on slots which were terrible) then they had the cheek to e-mail me asking what my reasons were for closing the account (it doesn't take a brain surgeon to work it out). Stay away from this site, it must be the worst site I have ever played at. An awful experience and a waste of time and money.
May 30th, 2015, 21:03
User rating:
Shocking site! I play at a number of sites and the help room in here has to be the worst I have experienced! The assistant was appalling and talked to me like I was a naughty school child. After 45 mins she then told me there was nothing she could do as I had not entered codes for second depo bonus correctly - be very careful with this as it does not make it particularly clear that you need to input a code. Horrible experience at Frozen Bingo and a really stressful way to spend a Saturday evening - finally ended in her using her 'moderators discretion' to ban me.
June 2nd, 2015, 16:49
Well another cassava/ dragonfire site. How many more of these sites are allowed to be opened and run by same people! Everyone in chat complaining as a win is virtually impossible! Slots very poor. Never saw 1 bonus feature throughout my play! How this is rated at 4.5/5 is beyond me! Come on Which Bingo give us people something new instead of promoting these poor dated sites!