About Frozen Bingo
Sticks the Snowman and his little bingo ball shaped penguin friend are the mascots of this fun site. A simple selection of 90 ball and 75 ball games and an excellent selection of slots makes this an ideal place to pass a few hours.
As of February 2017 you can choose whether to play in the traditonal Dragonfish lobby or the new style platform. This option may only be around for a short time until the new style lobby is fully styled to the theme of the site. At the time of writing each room option looks the same and it is not clear what you are playing for.
The downside of the site is the elongated processing time for withdrawals for those lucky enough to secure a win.
New player offer
Make a first deposit of £5 to £20 and enjoy a cool 300% bingo bonus on top.*
Deposit £5 and play with £20, or deposit £20 and play with £80!
*New players only. Wagering requirements apply. See website for full T&C.
Games available
- 90 ball bingo
- 75 ball bingo
- Slots
Withdrawal and wagering
- Minimum withdrawal: £5
- Processing time: 4 - 7 working days.
- Bingo wagering requirement: 4x deposit and bonus.
Wagering requirements can differ depending on the games you choose to play. See website T&Cs for further details as requirements may have changed since the time of writing.
Winnings from bingo bonuses will be credited to your cash balance. If you withdraw prior to completing wagering any remaining bonus will be forfeit.
No limit on number of withdrawals or on how much you can withdraw.
Photo id, proof of address and copy of card may be requested.
Help and support
- Help Room
- Tel: 0800 279 7912
- Email: support@frozenbingo.com
Promotions
Make second deposit with code TWO for 150% bonus on top-ups of £10 to £100; that means up to £150 extra free with which to play bingo.
The third deposit at Frozen Bingo is worth a 100% bingo bonus with code THREE. Again, this is paid on deposits up to £100.
£10K Cash Crystals - Free bingo game every Friday at 10pm. Every player that has deposited during the week is entitled to 6 free bingo tickets to the game.This 75 ball bingo coverall game has a full house prize of up to £10,000, but with a minimum guaranteed prize of £1,000 as it is a sliding jackpot game. The quicker bingo is called the bigger the prize. There is also a £2,000 bonus pot to be sharerd by 2tg players and another £1,000 bonus pot to be shared by 1tg players.
5p & 10p Iceberg Guaranteed Jackpots - £1,200 is given away every day in these £50 and £100 guaranteed games that play on the hour from 10am to midnight. The games play as a cross section of 90 ball and 75 ball bingo games.
Mobile and tablet
Play Frozen Bingo on the move by accessing the site on the relevant mobile browser on your device.
Company Information
- Software
- Dragonfish
- Licence
- UK Gambling Licence
- Launched
- May 2015
- Payment Types
- Help & Support
- Help Room
- Tel: 0800 279 7912
- Email: support@frozenbingo.com
Based on 4 reviews
User Rating:
I joined Frozen Bingo and was e-mailed a code to use to get 500% on my 1st deposit. I deposited 10.00 expecting to get 60.00 to play with, but I only got the 300% bonus, so I went to help room. After 25 mins somebody decided I wasn't going to go away so they decided to speak to me. I told them what had happened and was asked to forward a copy of the e-mail I had been sent.
This done I got no reply for over 24 hours, so I went to help again only to be asked to forward the e-mail again. I explained I had already done this and had no response she said she would deal with it. After 20 mins of waiting she finally returned only to tell me the offer had expired and I wouldn't be getting the bonus so I asked how had the offer expired when it had just been e-mailed to me the same day. She spoke to me as if I was a child been scolded which annoyed me and insisted the offer had expired the day before I deposited.
Obviously the staff need training on how to handle complaints and also need educating on the sites offers they offer players. I decided to withdraw my initial deposit only to be told I couldn't. I was infuriated so I closed my account (after spending the deposit on slots which were terrible) then they had the cheek to e-mail me asking what my reasons were for closing the account (it doesn't take a brain surgeon to work it out). Stay away from this site, it must be the worst site I have ever played at. An awful experience and a waste of time and money.- Frozen Bingo
29/08/2017
Hi Graeme,
I'm so sorry to read of your experience at Frozen Bingo, without having any of your account details it's not possible for me to comment on your individual circumstances - however I would like to remind you that customer services are available by phone and email every day.
Phone: 08082 387546
Email: support@supportbingoonline.com
Thank you User Rating:
Shocking site! I play at a number of sites and the help room in here has to be the worst I have experienced! The assistant was appalling and talked to me like I was a naughty school child. After 45 mins she then told me there was nothing she could do as I had not entered codes for second depo bonus correctly - be very careful with this as it does not make it particularly clear that you need to input a code. Horrible experience at Frozen Bingo and a really stressful way to spend a Saturday evening - finally ended in her using her 'moderators discretion' to ban me.
Well another cassava/ dragonfire site. How many more of these sites are allowed to be opened and run by same people! Everyone in chat complaining as a win is virtually impossible! Slots very poor. Never saw 1 bonus feature throughout my play! How this is rated at 4.5/5 is beyond me! Come on Which Bingo give us people something new instead of promoting these poor dated sites!- Frozen Bingo
29/08/2017
Hi Topsy and Maw,
I'm really sorry to hear you had bad experiences at Frozen Bingo. I would recommend contacting Customer Services regarding the bonus issue - their number is 08082 387 546 and the email address is support@supportbingo.com
Regarding the wins you've not been seeing recently, I am sorry but that's how luck works eh? Nothing for ages then it all happens at once!
I hope your luck improves xx
User Rating:
Only wish i could get onto this site... Deposited and as yet not been able to get past the 93% loaded... Then it goes to a blue screen with just frozen bingo logo.. only had 1 email and that was not helpful at all .. I have sent at least 6 asking for help!!- Frozen Bingo
29/08/2017
Hi Papillon,
Sorry to hear of your tech issue, this can normally be resolved by deleting your files and cookies and establishing a new pathway to the servers. Also, the phone number for Customer Services is 08082 387546 - don't hesitate to call if you need anything.
Best of luck!
User Rating:
Yes im new player, alias jackfrost3. Very disappointed in Frozen Bingo. Only seen 1CHh in two days and she couldn't answer simple questions like r u in every room ch, or wat time does room close.
Very little chat from other players and chat games poor. Only seen 2 different games, but liked the slots and it was nice and bright. However don't think I would depo again as very little luck on bingo even though I played max cards, but i was quite bored. ss don't mean to b horrid, but u did ask tyvm. julieanne- Frozen Bingo
29/08/2017
Hi Julieanne!
Thank you so much for your feedback! Good or bad we need to know what you guys think so we can make the changes you want to see!
many thanks and best of luck User Rating:
Only wish i could get onto this site... Deposited and as yet not been able to get past the 93% loaded... Then it goes to a blue screen with just frozen bingo logo.. only had 1 email and that was not helpful at all .. I have sent at least 6 asking for help!!- Frozen Bingo
29/08/2017
Hi Papillon,
Sorry to hear of your tech issue, this can normally be resolved by deleting your files and cookies and establishing a new pathway to the servers. Also, the phone number for Customer Services is 08082 387546 - don't hesitate to call if you need anything.
Best of luck!
User Rating:
Yes im new player, alias jackfrost3. Very disappointed in Frozen Bingo. Only seen 1CHh in two days and she couldn't answer simple questions like r u in every room ch, or wat time does room close.
Very little chat from other players and chat games poor. Only seen 2 different games, but liked the slots and it was nice and bright. However don't think I would depo again as very little luck on bingo even though I played max cards, but i was quite bored. ss don't mean to b horrid, but u did ask tyvm. julieanne- Frozen Bingo
29/08/2017
Hi Julieanne!
Thank you so much for your feedback! Good or bad we need to know what you guys think so we can make the changes you want to see!
many thanks and best of luck User Rating:
I joined Frozen Bingo and was e-mailed a code to use to get 500% on my 1st deposit. I deposited 10.00 expecting to get 60.00 to play with, but I only got the 300% bonus, so I went to help room. After 25 mins somebody decided I wasn't going to go away so they decided to speak to me. I told them what had happened and was asked to forward a copy of the e-mail I had been sent.
This done I got no reply for over 24 hours, so I went to help again only to be asked to forward the e-mail again. I explained I had already done this and had no response she said she would deal with it. After 20 mins of waiting she finally returned only to tell me the offer had expired and I wouldn't be getting the bonus so I asked how had the offer expired when it had just been e-mailed to me the same day. She spoke to me as if I was a child been scolded which annoyed me and insisted the offer had expired the day before I deposited.
Obviously the staff need training on how to handle complaints and also need educating on the sites offers they offer players. I decided to withdraw my initial deposit only to be told I couldn't. I was infuriated so I closed my account (after spending the deposit on slots which were terrible) then they had the cheek to e-mail me asking what my reasons were for closing the account (it doesn't take a brain surgeon to work it out). Stay away from this site, it must be the worst site I have ever played at. An awful experience and a waste of time and money.- Frozen Bingo
29/08/2017
Hi Graeme,
I'm so sorry to read of your experience at Frozen Bingo, without having any of your account details it's not possible for me to comment on your individual circumstances - however I would like to remind you that customer services are available by phone and email every day.
Phone: 08082 387546
Email: support@supportbingoonline.com
Thank you User Rating:
Shocking site! I play at a number of sites and the help room in here has to be the worst I have experienced! The assistant was appalling and talked to me like I was a naughty school child. After 45 mins she then told me there was nothing she could do as I had not entered codes for second depo bonus correctly - be very careful with this as it does not make it particularly clear that you need to input a code. Horrible experience at Frozen Bingo and a really stressful way to spend a Saturday evening - finally ended in her using her 'moderators discretion' to ban me.- Well another cassava/ dragonfire site. How many more of these sites are allowed to be opened and run by same people! Everyone in chat complaining as a win is virtually impossible! Slots very poor. Never saw 1 bonus feature throughout my play! How this is rated at 4.5/5 is beyond me! Come on Which Bingo give us people something new instead of promoting these poor dated sites!
- Frozen Bingo
29/08/2017
Hi Topsy and Maw,
I'm really sorry to hear you had bad experiences at Frozen Bingo. I would recommend contacting Customer Services regarding the bonus issue - their number is 08082 387 546 and the email address is support@supportbingo.com
Regarding the wins you've not been seeing recently, I am sorry but that's how luck works eh? Nothing for ages then it all happens at once!
I hope your luck improves xx
Reviews for Frozen Bingo
300% first deposit bonus
New Customer Offer. T&C's Apply. 18+. Please Gamble Responsibly.
papillon5
User Rating:
Not useful
Useful
29/08/2017
Sorry to hear of your tech issue, this can normally be resolved by deleting your files and cookies and establishing a new pathway to the servers. Also, the phone number for Customer Services is 08082 387546 - don't hesitate to call if you need anything.
Best of luck!
plummie33
User Rating:
Very little chat from other players and chat games poor. Only seen 2 different games, but liked the slots and it was nice and bright. However don't think I would depo again as very little luck on bingo even though I played max cards, but i was quite bored. ss don't mean to b horrid, but u did ask tyvm. julieanne
Not useful
Useful
29/08/2017
Thank you so much for your feedback! Good or bad we need to know what you guys think so we can make the changes you want to see!
many thanks and best of luck
graemeh1983
User Rating:
This done I got no reply for over 24 hours, so I went to help again only to be asked to forward the e-mail again. I explained I had already done this and had no response she said she would deal with it. After 20 mins of waiting she finally returned only to tell me the offer had expired and I wouldn't be getting the bonus so I asked how had the offer expired when it had just been e-mailed to me the same day. She spoke to me as if I was a child been scolded which annoyed me and insisted the offer had expired the day before I deposited.
Obviously the staff need training on how to handle complaints and also need educating on the sites offers they offer players. I decided to withdraw my initial deposit only to be told I couldn't. I was infuriated so I closed my account (after spending the deposit on slots which were terrible) then they had the cheek to e-mail me asking what my reasons were for closing the account (it doesn't take a brain surgeon to work it out). Stay away from this site, it must be the worst site I have ever played at. An awful experience and a waste of time and money.
Not useful
Useful
29/08/2017
I'm so sorry to read of your experience at Frozen Bingo, without having any of your account details it's not possible for me to comment on your individual circumstances - however I would like to remind you that customer services are available by phone and email every day.
Phone: 08082 387546
Email: support@supportbingoonline.com
Thank you
topsy73
User Rating:
Not useful
Useful
MAW25
29/08/2017
I'm really sorry to hear you had bad experiences at Frozen Bingo. I would recommend contacting Customer Services regarding the bonus issue - their number is 08082 387 546 and the email address is support@supportbingo.com
Regarding the wins you've not been seeing recently, I am sorry but that's how luck works eh? Nothing for ages then it all happens at once!
I hope your luck improves xx