Casoola Casino Review

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User rating Based on 1 review
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100% up to £100 & 200 Free Spins

*18+ Full T&C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. – #AD

Play 1300 slots by NetEnt, Microgaming, Yggdrasil, Quickspin and more
Range of e-wallet deposit and withdrawal options
Quick withdrawal times
Launched 2020
License UK
Live Chat 9am – 1am 7 days a week
Phone number  0800 0294558 (free)
Support Email
FAQ section Yes

Payments methods

Apple Pay Boku Ecopayz payment Mastercard Debit Much Better payment Neteller payment Paypal payment Paysafe card payment skrill payment Trustly payment Visa Debit

Game Manufacturers

Big Time Gaming Microgaming Netent Plan-N-Go Quickspin Red Tiger Gaming Yggdrasil Gaming

A Quick Look at Casoola

Casoola is a mobile-first slots and casino site offering a huge selection of games, a good range of payment options for UK players, and quick withdrawal times. The site is full of character and is presided over by a group of cartoon robots like Wiktoria and Sgt John Tango (aka JT), similar in style to Futurama, so the overall look and feel is different to that you get with more traditional online casinos. However, despite the light-hearted style, this is a serious slots site with more than 1300 games by leading producers like NetEnt and Microgaming, as well as boutique studios such as Push Gaming and Skywind.

Operated by Genesis Global Limited, Casoola Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission and offers players a safe and secure gaming experience across all platforms.

Date Opened: 2020

UK Licence Holder Name: Genesis Global Limited

UK Licence Number: 45235

Bonuses & Promotions

The Welcome Offer

  • 1st Deposit: 100% up to £100
  • Minimum Deposit:£10
  • Promo Code:n/a
  • Wagering requirement: 40x

 The welcome bonus at Casoola UK gives new players a 100% match bonus on their first deposit (up to a maximum of £100) plus 200 free spins on the Play n’GO slot Reactoonz. The minimum deposit required is £10 and you need to opt in to receive the bonus when you sign up. Please note that if you make your first deposit using any method other than a debit card, you are not eligible to claim the introductory offer.

Your first 20 free spins are awarded instantly, with a further 20 spins being added to your account each day for the next nine days. Each set of free spins is valid for 72 hours and winnings are capped at £100.

The signup offer comes with a 40x wagering requirement (which also applies to any winnings from your 200 free spins), and so if you claim the full £100 bonus, you will need to wager £4,000 before you can cash out any of the bonus or winnings from it. You have 14 days in which to clear the bonus, and the maximum slots bet is £5. Most slots contribute to the playthrough 100%, but there are exceptions so check the T&Cs.

Overall, this is a fairly standard welcome bonus, although the fact that you only need to deposit £10 to claim the 200 free spins makes it an offer worth exploring.

*18+ Full T&C’s Apply. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on pre-selected games. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. –

Ongoing Offers & Promos

There are some exciting special offers and promotions regular players at Casoola UK can take advantage of. For instance, in the Three Bonus Factory Surprises promotion, when you deposit at least £10 during the promotion period, you get to claim one of three mystery bonuses. You can also take part in weekly tournaments and daily prize drops when you play on selected slot games, where you can win cash prizes if you finish on the leaderboard.

Games & Software

In terms of the range and quality of the games on offer, this is one of the most extensive slot sites that we feature here.

Site PlatformGenesis Global
Game Software providersPlay N’ Go, Evolution Gaming, NetEnt, Skywind, Microgaming, iSoftBet, Quickspin,
Red Tiger Gaming, Big Time Gaming, Yggdrasil, Push Gaming
Number of Slot games1300
Type of Slot Gamesclassic slots, video slots, themed slots, daily jackpot slots, progressive jackpot slots, Megaways slots
Number of Casino Games80
Type of Casino Gamesblackjack, bingo, live dealer games, baccarat, craps, Sic Bo, table poker
Bingo GamesNo

Slot Games

There is an outstanding selection of slots at Casoola Casino, with more than 1300 titles by both major developers like NetEnt and Microgaming, as well as newer boutique studios such as Push Gaming and Skywind. This means you have an excellent choice when it comes to gameplay and themes, and you can play some the best-known slots around, such as Starburst, Gonzo’s Quest and Immortal Romance, as well as hugely popular themed slots like Game of Thrones and Lara Croft: Tomb Raider. With so many developers on board, this also means there are regular new release slot games to explore as well.

Megaways slots are a popular feature at Casoola UK, with games using this exciting mechanic by a variety of different developers, so you can play Megaways slots like Dragon’s Luck, Twin Spin, MysteryReels and Divine Fortune.

Casino Games

You can play a range of table games at Casoola Casino, with several different versions of classic games like blackjack and roulette, as well as other games like baccarat, craps and table poker.

There is also a good selection of live dealer games, including blackjack, roulette and baccarat, all streamed in real-time and dealt by professional dealers. You can also play other varieties of live dealer games, such as Dream Catcher, Football Studio, Deal or No Deal and Monopoly.

What Jackpots are available at Casoola?

There are 30 progressive jackpot slots from a variety of different networks at Casoola Casino, including the biggest paying games like Mega Moolah, Mega Fortune and Hall of Gods. Also, you can play Must Fall Jackpot slots (also known as Daily Jackpots) from Red Tiger Gaming, including Gemtastic and Tiki Fruits.

Other Games

 Casoola Casino has a range of other games to enjoy, including a good selection of scratch cards, many of which are themed around popular slot games like Avalon and Lost Vegas. You can also play card and table games like Sic Bo, Dragon Tiger, punto banco and casino hold’em, as well as other instant win games.

How to Deposit & Cash Out


When it comes to payment methods, UK players have a good range of options for making deposits. These include Visa debit cards, Boku Pay by Mobile, MasterCard debit cards, Paysafe Card, Skrill, Neteller, ecoPayz, Trustly, PayPal, MuchBetter, MiFinity and JetOn. The minimum deposit amount is £10, with funds credited to your account instantly.

Deposit Method

Deposit MethodMinimum DepositProcessing TimeFee
Visa debit cards£10InstantFree
Boku Pay by Mobile£10InstantFree
Mastercard debit cards£10InstantFree

Cashing out

There is a £10 minimum withdrawal amount, and provided all identity documents have been successfully uploaded and approved, withdrawal requests are processed on the same day. If you are withdrawing to an e-wallet, funds are then available virtually straight away, but it can take up to 3 working days for funds to reach your debit card account. There is a 2% charge when you cash out (minimum fee of £1.70).

Withdrawal Method

Withdrawal MethodMinimum WithdrawalProcessing TimeFee
Visa debit cards£10Same working day2% (minimum fee of £1.70)
Boku Pay by Mobile£10Same working day2% (minimum fee of £1.70)
MasterCard debit cards£10Same working day2% (minimum fee of £1.70)
Skrill£10Same working day2% (minimum fee of £1.70)
Neteller£10Same working day2% (minimum fee of £1.70)
ecoPayz£10Same working day2% (minimum fee of £1.70)
Trustly£10Same working day2% (minimum fee of £1.70)
PayPal£10Same working day2% (minimum fee of £1.70)
MuchBetter£10Same working day2% (minimum fee of £1.70)
MiFinity£10Same working day2% (minimum fee of £1.70)
JetOn£10Same working day2% (minimum fee of £1.70)

While there is a larger than average range of banking options available here, and cashing out is quicker than at most other comparable sites, we baulk at the idea of having to pay to withdraw our own money.

How do I upload my ID to Casoola?

 Before any withdrawal requests can be successfully completed, you are required to confirm your name, age and address. You should do this as soon as possible, ensuring that you meet all the requirements as this can delay you being able to access all features of the site. Your identity documents should be emailed to

The following documents are required before any withdrawal request can be completed:

  1. Photographic ID (e.g. passport, driving licence)
  2. Proof of address no more than 3 months old (e.g., utility bill, payslip)
  3. Proof of Payment (e.g., front and rear of debitcard, e-wallet details)

Community & Customer Service

Although Casoola UK has a distinct and lively personality through its use of robot characters and cartoon style design, it is not especially active when it comes to player engagement. There are a variety of methods players can use to contact support.


Although all the robot characters who are a feature of the site have back stories and their own personalities, they are not interactive in any way and so don’t succeed in creating a sense of a playing community. There are also no social media pages, and so you can’t use Facebook or Twitter as a means of connecting with customer services or engaging with other players.

Customer Service

  • Live Chat
  • Telephone
  • Email
  • FAQs

There are a range of methods that you can use to get in touch with customer support if you have questions or queries. These include live chat, phone and email, and in our experience, the help teams are helpful and knowledgeable, and usually respond to requests or problems relatively quickly. However, it would be useful if there were other channels for communication, via social media for instance. Nevertheless, the FAQ pages are quite extensive and you can find answers to most common questions there.

Casoola on Mobile

As a mobile-first site, the choice of games at Casoola mobile casino is excellent, with the same selection of more than 1300 slots to choose from. This includes progressive jackpot and daily jackpot slots, as well as table games and live dealer games. You can also access customer support, manage your account, and take part in promotions at the mobile site.

All of the games are browser-based and can be played on any smartphone or tablet without the need to download and instal a Casoola app.

Should I Play at Casoola?

Anyone who enjoys high-quality games, plenty of choice and variety,  and the opportunity to play for big progressive jackpot prizes, should definitely check out Casoola UK. With games by big-name developers alongside smaller producers, there is an excellent combination of well-known slots and new release games, combined with a good range of table games, live dealers games and scratch cards.

There are also a good range of banking options for UK players here, with more e-wallets accepted than at many other sites (along with Pay by Mobile), and the withdrawal times are also faster than average. However, the biggest drawback to playing here is the fact that you are charged a fee for making withdrawals, which is something we always disapprove of.

Nevertheless, it is the range and quality of the games that are the main attraction, and so this is a site that we recommend you try for yourself.

We want your Casoola review!

If you have played here before and had a good experience (or even if you haven’t), then please feel free to leave a comment or submit your own Casoola review to our editorial team.

Casoola FAQ

Can I use e-wallets to make deposits and withdrawals?

You can use a range of e-wallets at Casoola, including Skrill, Neteller, ecoPayz, MuchBetter, MiFinity and JetOn (as well as Trustly, PayPal and Boku Pay by Mobile).

What Safe Play tools are in place?

You can choose to have a cool-off period, which is an enforced break from gaming for a pre-determined period of time, or you can opt to self-exclude. You can also register with GAMSTOP directly from the site.

Do I need a Casoola app to play on mobile?

As a mobile-first site, all games are browser-based and so you can access the Casoola mobile casino on any smartphone or tablet without an app.

How long does it take to verify a new account?

Once all documentation is received, new accounts are verified within 48 - 72 hours.

Can I play free slots at Casoola?

Once you’ve registered for an account, you can play most games as free slots when you choose Fun Play mode.

Updated January 3, 2022

User Reviews

Based on 1 review
April 7th, 2021, 11:06
User rating:
I have big problem with one withdraw with casoola, its more than 10 days I send all papers asked and no one don't want to answer, to pay my money, because of this I close the account, can someone please help me what can I do to recive my money back?