Former WhichBIngo award winning operator InTouch Games has had its licence suspended with immediate effect by the UK Gambling Commission.
This means that its sites Casino2020, Jammy Monkey, Bonus Boss, Cashmo, mFortune, Dr Slot, Mr Spin, Pocket Win and Slot Factory cannot operate in the UK, at least temporarily.
A message on the sites today reads as follows:
The Gambling Commission is now carrying out a full review of the operation through its powers under section 116 of the Gambling Act 2005.
While no specific examples are given, the UKGC statement simply says that “activities may have been carried out contrary to the Act, not in accordance with conditions of their licence and that the Licensee may be unsuitable to carry on the licensed activities. It is suspected the operator failed to follow licence conditions related to money laundering, fair and transparent terms and practices, and reporting key events.”
The UKGC have tasked In Touch Games with treating customers fairly during the course of the suspension by keeping them fully informed of developments that impact them and allowing them to access accounts to withdraw any funds that might be held in them.
Some would say that the operator has had plenty of chances to put its house in order, having suffered a number of fines and penalties over the years – they have paid out over £11m to UKGC since 2019. Most of these penalties related to anti-money laundering and social responsibility failings, i.e., not having sufficient processes and procedures in place to cover the risks involved.
UPDATE 11/9/23
Since the above news broke, UKGC has announce that INTouch Games has subsequently surrendered its UK licence. However, the UKGC may still continue its investigations and may take action against the personal licence holders of the company if necessary.
The National Bingo Game clearly doesn’t care about omens because, despite it being Friday the 13th, they have just launched a new jackpot. To celebrate the launch, they’ve also released new research into the quirky habits and traditions of bingo fans across the country. A quick heads-up: Whether you’re wearing your lucky socks or sitting in your “magic” chair, remember that bingo is a game of pure chance. We love…
Charlie Shakespeare is on his travels again (he doesn’t sit still for a minute, does he!). This time, Charles is in the big smoke to uncover the magic of the famous venue: the Hippodrome Casino. Opened over 120 years ago, the Hippodrome has been everything from an arena with a 100,000-gallon water tank sunk into the floor to where escapologist Harry Houdini performed in 1904, and a Peter Stringfellow-run club. Now,…
UK romantics are officially ditching roses, chocolates, and teddy bears in favour of experiences and memories. According to recent survey data, a massive 70.9% of Brits now prefer a shared experience over a physical gift. But, the survey of over 500 UK residents also revealed that nearly 64% of people agree that spending money isn’t a valid measurement of love. From fancy dinners to high-energy bingo raves, the focus has…
Some nights are made for slippers and snacks. Others call for being ‘out out’ with your mates, singing along to 90s pop songs, holding an inflatable unicorn you just won in a twerk off. But on the most romantic night of the year are you in the cosy night in or the party night out camp? Here’s how your Valentine’s style shapes your bingo, casino or bingo party options. Meanwhile, In Other News:…
It’s time to decide the best slot games of 2026. The race for the WhichBingo Awards 2026 is officially on, and the Best Slot Game category is more competitive than ever. Now in its fourth year, this award is a true player favourite. The question is; will 2026’s best slot be a new release, a cult classic, or a franchise darling? Here are the nominees for Best Slot Game 2026…
Grab your dabbers bingo fans, the WhichBingo Awards 2026 are officially on the horizon. Now in our 13th year, the WhichBingo Awards are all about recognising the sites, games, venues, and people that players love. Winners are chosen through a mix of player votes, editorial insight, and expert opinion. From the bingo sites you keep coming back to, to the chat teams that make every session more fun, this is your chance to have your…
Your chances of walking away with real cash from a casino bonus are set to improve significantly. New UK regulations are putting an end to unfairly high wagering requirements. From 19th January all casino sites must adhere to a 10x maximum wagering cap on bonus offers, following a landmark ruling by the Gambling Commission. Editor’s Note: Though your ability to convert bonus into real cash is improving, gambling is still…
Kenny Rogers was right. “If you’re gonna play the game, you gotta learn to play it right”. It’s Safer Gambling Week so we’re taking you back to school to teach you how your brain tricks you when you gamble – and what you can do to play smarter (and safer). 3. The Gambler’s fallacy Perhaps one of the best known terms in gambling. The gambler’s fallacy is the mistaken belief…
It’s time to decide the best slot games of 2026. The race for the WhichBingo Awards 2026 is officially on, and the Best Slot Game category is more competitive than ever. Now in its fourth year, this award is a true player favourite. The question is; will 2026’s best slot be a new release, a cult classic, or a franchise darling? Here are the nominees for Best Slot Game 2026…
Grab your dabbers bingo fans, the WhichBingo Awards 2026 are officially on the horizon. Now in our 13th year, the WhichBingo Awards are all about recognising the sites, games, venues, and people that players love. Winners are chosen through a mix of player votes, editorial insight, and expert opinion. From the bingo sites you keep coming back to, to the chat teams that make every session more fun, this is your chance to have your…
Your chances of walking away with real cash from a casino bonus are set to improve significantly. New UK regulations are putting an end to unfairly high wagering requirements. From 19th January all casino sites must adhere to a 10x maximum wagering cap on bonus offers, following a landmark ruling by the Gambling Commission. Editor’s Note: Though your ability to convert bonus into real cash is improving, gambling is still…
Every December, game studios unwrap their festive releases. Cue games with Santa and jingling soundtracks. We’ve tested the newest and most popular Christmas slot games, checked the small print, and brought together the ones that genuinely stand out. In true WhichBingo style, here’s your honest guide to the best Christmas slot games 2025. What they do well, who they suit, and where to play them safely. The 6 Best Christmas Slot…
Your chances of walking away with real cash from a casino bonus are set to improve significantly. New UK regulations are putting an end to unfairly high wagering requirements. From 19th January all casino sites must adhere to a 10x maximum wagering cap on bonus offers, following a landmark ruling by the Gambling Commission. Editor’s Note: Though your ability to convert bonus into real cash is improving, gambling is still…
Kenny Rogers was right. “If you’re gonna play the game, you gotta learn to play it right”. It’s Safer Gambling Week so we’re taking you back to school to teach you how your brain tricks you when you gamble – and what you can do to play smarter (and safer). 3. The Gambler’s fallacy Perhaps one of the best known terms in gambling. The gambler’s fallacy is the mistaken belief…
Anyone accessing gambling sites or visiting gambling venues this week will see traditional marketing taken down in favour of Safer Gambling posters, but does anyone actually notice – and more importantly does anyone actually care? conversations we are often reluctant to have From every angle I believe strongly that Safer Gambling Week is a vitally important campaign designed to raise awareness of safer gambling and to open up conversations that…
It may be Halloween but we’re officially saying goodbye to some financial frights in the world of gambling. A significant set of new measures are set to boost the clarity, and ease of use for gambling deposit limits. And there is proven evidence that changes like this will help. The core goal of these improvements is to increase consumer empowerment. Here is what these changes mean for your experience, starting…
The honeymoon phase with dating apps is officially over. As Valentine’s Day approaches, Brits admit they still think the day is relevant, but are ready to leave apps behind. A study of more than 500 Brits shows that 82% of single people would now prefer to meet a potential partner “naturally at a social event” rather than through a screen. This desire for organic connection comes as app fatigue sets…
If you think the WhichBingo Awards are all subdued applause and canapés, think again! In 2025, we welcomed 180 industry guests and spent 48 hours transforming the venue, followed by a full day of tech rehearsals. Behind the scenes our annual event has built up a fair bit of history, along with a few moments that still get talked about long after the trophies are handed out. From floating venues to a…
UK romantics are officially ditching roses, chocolates, and teddy bears in favour of experiences and memories. According to recent survey data, a massive 70.9% of Brits now prefer a shared experience over a physical gift. But, the survey of over 500 UK residents also revealed that nearly 64% of people agree that spending money isn’t a valid measurement of love. From fancy dinners to high-energy bingo raves, the focus has…
Some nights are made for slippers and snacks. Others call for being ‘out out’ with your mates, singing along to 90s pop songs, holding an inflatable unicorn you just won in a twerk off. But on the most romantic night of the year are you in the cosy night in or the party night out camp? Here’s how your Valentine’s style shapes your bingo, casino or bingo party options. Meanwhile, In Other News:…
by
Esther Rubin
5min
Updated December 2, 2024
Anita Heffernan
Author & Former Editor
The Bingo Queen is a fun name earned from colleagues through Anita Heffernan's exceptional knowledge and commitment to the online bingo world. With over 20 years of experience as both a player and an expert in the industry, Anita has built a reputation as a trusted authority on all things bingo.
Your comment is awaiting moderation and will be posted soon. Thank you for taking part in our discussion and helping fellow players!
Michr68
September 11th, 2023, 11:09
Lover playing this game was very disappointed when I won some money went to withdraw it and it basically cleared my account out I only ever got £50 back they still owe me £110
Exclusive news, offers, and competitions. Don't miss out!
4min 
Reader comments